Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
K
Cybersecurity Engineer IV
Kforce
Birmingham, AL
- $80 to $90 USD / hour
…infrastructure, with a strong focus on web application security, API security, Infrastructure as Code, networking, and deployment automation. The ideal candidate will bring deep AWS…
Added 2 mins ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 3 mins ago
AP
Software Developer (Java, API, and Big Data Experience)
Ardent Principles, Inc.
Chantilly, VA
- $130,000 to $260,000 USD / year
You must have the following required skills, certifications and demonstrated experience in and/or with:
Added 4 mins ago
I
MTS - Security Engineer
Ironsite
United States
- $230,000 to $280,000 USD / year
Tenant isolation and authorization across our API. Hardening the AI agents and automation that read our code, run our tooling, and touch production. Making agent-assisted code review and…
Added 6 mins ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 7 mins ago
Leader, Software Engineering
Cisco
Milpitas, CA
Proven experience designing and managing API Gateways to support diverse client interactions in a secure, scalable SaaS environment.
Added 8 mins ago
Software Engineer III
Zinnia
Alpharetta, GA
We're looking for a strong C#/.NET developer who enjoys solving complex technical problems, designing reliable APIs, and building scalable enterprise applications. You'll contribute…
Added 9 mins ago
Technical Lead - Payments
TCC Toyota Motor Credit Corporation Company
Plano, TX
…with relevant experience in Java, Spring boot, NodeJS, REST API, Real time streaming architectures, microservices architecture…
Added 9 mins ago
Sr.Principal Engineer-Full Stack
TCC Toyota Motor Credit Corporation Company
Plano, TX
…relevant experience in Typescript, Java, Spring boot, NodeJS, REST API, Real time streaming architectures, microservices architecture patterns and…
Added 11 mins ago
S
Senior Product Manager, Identity Graph Platform Products
Socure
New York, NY · San Francisco, CA · Seattle, WA
- $180,000 to $210,000 USD / year
- Experience defining pricing models (subscription, usage-based, per-entity, hybrid) for data, platform, or API-driven products is a big plus
Added 11 mins ago
Data Products Lead
Dealpath
San Francisco, CA
Hybrid Work Policy, 3 days in office (Tues/Wed/Thur)
Added 11 mins ago
Director engineering – Retail Technology Platforms, Licensed Coffeehouses – Seattle, WA
Starbucks Coffee Company
WA
…order fulfillment, edge compute, endpoint management, and the API-driven integrations that connect Starbucks to each licensee's bespoke loyalty and sales systems. You will set the…
Added 12 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to…
Added 12 mins ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
HPE
Durham, NC
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 15 mins ago
Business Systems Analyst - Grant Management & Systems Integration
Booth Management Consulting
Columbia, MD
Added 15 mins ago
F
Developer Support Analyst
FBS
Fargo, ND
- $51,000 to $65,000 USD / year
FBS is looking for a Developer Support Analyst to join our Quality Engineering team! The Developer Support Analyst works as part of a hybrid engineering and support team on the cutting edge…
Added 17 mins ago
Leader, Software Engineering
Cisco Systems, Inc.
Milpitas, CA
Proven experience designing and managing API Gateways to support diverse client interactions in a secure, scalable SaaS environment.
Added 26 mins ago
Senior Full-Stack Web Developer
Young Living Essential Oils
Lehi, UT
Young Living is looking for a Senior Full-Stack Web Developer with strong frontend skills and practical backend experience to build and improve customer-facing websites and web applications.
Added 29 mins ago
IC
Senior Infrastructure and DevOps Engineer
Intel Corporation
AZ
- $137,610 to $265,870 USD / year
You must possess the below minimum qualifications to be initially considered for this position
Added 30 mins ago
Software Test Automation Engineer
Azenta Inc.
United States
You Must Have:
Added 31 mins ago
T
Senior Software Developer
TEKsystems
Hanover, MD
- $91,700 to $137,500 USD / year
The Senior Software Developer is a hands-on technical contributor responsible for designing, building, deploying, and maintaining modern full-stack applications using React on the front end…
Added 31 mins ago
IAM Governance Analyst
OneAZ Credit Union
Phoenix, AZ
Establish governance expectations for privileged accounts, service accounts, shared accounts, emergency accounts, API or service identities, and other non-human identities.
Added 31 mins ago
Platform Hosting Systems Engineer (SME)
BAE Systems
Herndon, VA
Added 31 mins ago
T
Senior Software Developer
TEKsystems
Houston, TX
- $91,700 to $137,500 USD / year
…our TGS Talent Acquisition Team requires:The Senior Software Developer is a hands-on technical contributor responsible for designing, building, deploying, and maintaining modern full-stack…
Added 32 mins ago
Manager, Learning Standards & LMS Administration
Gridiron Air
Fort Worth, TX
Ensure courseware is properly uploaded, tested, and deployed within the LMS and meets SCORM/x API and accessibility standards.

IGT, a Nevada Corporation

Technical Support Eng V

Austin, TX, United States

Apply on jobs.igt.com About employer

Applications open in a new tab.

Job details

Experience: 10 years of work related experience is required.
Posting language: English
Posted: Nov 10, 2026

Original job description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences - powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

The Technical Support Engineer V serves as a senior technical authority within L3 RGS Global Operations, providing advanced, hands-on application support for IGT's RGS platform. This position acts as a subject-matter expert (SME) for assigned product domains and is responsible for resolving highly complex, code-level issues across a microservices-based, multi-vendor, globally distributed environment.

Serve as the technical SME for one or more core product domains, including promotional tools, core platform functionality, game engines, integration layers, and customizations.
Independently diagnose and resolve complex, multi-system issues across application, integration, platform, and data layers, including code-level investigation across Java back-end and JavaScript/HTML front-end applications and event flows.
Act as a senior escalation point for incidents that exceed generalist L3 support capabilities by forming and testing hypotheses, analyzing technical evidence, and isolating root causes under production conditions.
Partner directly with core platform engineering to reproduce complex issues, identify failing components, provide complete and reproducible technical context, and validate permanent fixes.
Trace and analyze API and integration flows using application code, technical documentation, and flow diagrams. Build or enhance scripts, queries, and diagnostic tools as needed to improve investigation and resolution.
Perform log-driven investigations using OpenSearch/DQL or similar technologies and leverage platform data to support incident analysis, decision-making, and technical solutions.
Lead root-cause analysis and problem-management activities, partnering with engineering to define corrective actions and reduce issue recurrence, customer impact, and mean time to resolution (MTTR).
Create and maintain specialist runbooks, debugging playbooks, troubleshooting guides, knowledge articles, and diagnostic tools to improve the consistency and efficiency of technical support.
Mentor and support other technical support engineers through case reviews, technical documentation, knowledge sharing, and coaching on investigation methodologies.
Support operational readiness for new features, functionality, integrations, markets, migrations, and platform changes by validating expected behavior, identifying operational risks, and supporting successful rollout and handover.
Partner with Product Management, Engineering, and wider operational teams to support the delivery of new functionality across promotional tools, game engines, and core platform capabilities.
Maintain a high level of technical ownership within assigned product domains and promote continuous improvement across the support organization.

Qualifications

Education Required

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, or equivalent relevant professional experience.

Experience Required

10 years of work related experience is required.
Extensive hands-on experience in senior technical application support, software engineering, integration/delivery, or a related technical role supporting business-critical, customer-facing platforms.
Demonstrated experience diagnosing complex issues across distributed, multi-system environments, including application, integration, platform, and data layers.
Experience investigating application behavior at the code level and isolating and validating technical fixes in production environments.
Experience with API and system integrations and the ability to determine system behavior using application code, technical documentation, and flow diagrams.
Experience performing root-cause analysis and supporting incident and problem-management processes.

Skills Required

Strong development-level proficiency with Java for back-end applications.
Strong knowledge of JavaScript and HTML, including the ability to understand and debug front-end application and event flows.
Strong understanding of APIs and integration flows. Experience designing, developing, or extending APIs is a plus.
Strong Linux server knowledge and scripting skills, including the ability to develop or adapt diagnostic tools.
Experience with log-driven troubleshooting and analysis; knowledge of OpenSearch, DQL, or equivalent query tools is preferred.
Ability to use technical and operational data effectively when investigating incidents and determining solutions.
Strong understanding of operational risk and the impact of changes within business-critical production environments.
Excellent analytical, troubleshooting, and problem-solving skills with the ability to independently investigate highly complex technical issues.
Excellent written and verbal communication skills, including the ability to create clear, evidence-based incident narratives and high-quality technical documentation.
Ability to collaborate effectively with Engineering, Product Management, Operations, and globally distributed technical teams.
Ability to mentor and provide technical guidance to less-experienced support engineers.
Ability and willingness to provide occasional out-of-hours support for major incidents as required.

Preferred Qualifications

Experience within iGaming, casino gaming, or another regulated real-money platform environment.
Experience supporting multi-vendor, microservices-based architectures and game/content platforms, including game engines, Remote Game Servers (RGS), and Player Account Management (PAM) integrations.
Experience developing integrations, adapters, reverse integrations, or front-end and back-end customizations.
Experience working within globally distributed or follow-the-sun technical support environments.
Experience mentoring, coaching, or providing technical leadership to other support engineers.

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.

Apply on jobs.igt.com About employer

Report this job

Work requirements

Jobs in the United States