Sales Operations Lead

Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet everyday needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends.

Founded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunities to grow both brands globally.

Built on a legacy of quality and innovation, we are seeking a Sales Operations Lead to join our team and support our continued growth.

This role will be responsible for overseeing and optimizing sales operations within a specific channel (Sporting Goods, Commercial & Premium, Drug & Grocery). This position ensures the effective execution of sales strategies, process improvements, and data analysis to drive sales performance and achieve revenue goals. The ideal candidate will have a strong background in sales operations, excellent analytical skills, and the ability to multi-task and collaborate effectively with cross-functional teams.

Essential Job Duties and Responsibilities:

• Channel Specific Sales Strategy: Develop and implement sales operations strategies tailored to the specific channel. Collaborate with the Sales Director to ensure alignment and execution with Channel specific goals and objectives.
• Process Optimization: Identify and implement process improvements to enhance sales productivity and efficiency within the channel. Ensure consistent application of best practices and standard operating procedures. (e.g. Retailer set up forms, New account set up forms, PRF/SMU forms, UL/Quality forms). Lead initiatives that span multiple business pods, ensuring consistent adoption of best practices across Sales, Sales Operations, Customer Service, and Logistics.
• Data Analysis and Reporting: Analyze sales performance data to identify trends, opportunities and areas for improvement. Build sales presentations to assist the Sales director to help tell our brand and product stories.
• Technology and Tools Management: Utilize the implementation and optimization of sales technology and automation tools.
• Team Building: Working within a business pod supported with Sales, Sales operations, customer service and Logistics. Create an atmosphere of visionary thinking by fostering an environment where individuals can see and pursue their career.
• Cross-Functional Collaboration: Work closely with marketing, finance, product and other departments to ensure alignment and support for channel specific sales initiatives. Drive effective communication and collaboration across teams to achieve common goals.
• Technology & Tools Management: Partner closely with IT to support system upgrades, enhancements, and troubleshooting across ERP, reporting platforms, and automation tools by helping to define requirements, validate fixes, propose long term solutions, and improve end-user experience across pods.
• Resource Management: Sales operation lead will provide support to Sales managers/directors to enhance their experience and relationship with our retailers. Build a better service to our retailers’ omni-channel strategy both instore and online.
• Change Management & Process Leadership: Lead cross-functional projects, process improvements, and business transformation initiatives. Drive adoption of new processes, systems, and tools while ensuring stakeholders understand the purpose, impact, and expected outcomes.

What do we offer?

• Medical
• Dental
• Vision
• Life Insurance
• Short term & Long-term disability
• Accidental death insurance
• Supplemental life insurance
• Company paid holidays
• Flexible Spending Accounts

Minimum Requirements and Qualifications

A suitable background would be a solid experience within the following qualifications and experiences:

• Education: high school diploma or equivalent.
• Minimum of 2-3 years in customer service, order management and/or sales operations is mandatory.

Preferred Qualifications:

• Four-year college degree. Bachelor’s degree in business administration, sales, marketing or a related field.
• Previous Oracle experience
• Experience working in consumer products
• 3-5 years Sales Operations or Order Management experience

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Solid presentation skills. Must be able to effectively develop and deliver compelling and informative presentations.
• Excellent leadership, communication and interpersonal skills.
• Sound decision-making skills, strategic agility, and analytical skills.
• Ability to communicate effectively, in written and oral form, with both internal and external customers.
• Computer skills, including but not limited to Microsoft Office.

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.