Jobs in the United States

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Added 1 min ago
FL
Contract Compliance Specialist
Federal Law Enforcement Training Centers
North Charleston, SC
- $61,722 to $97,087 USD / year
Added 1 min ago
BP
Electrical Engineer
Bonneville Power Administration
Spokane, WA · Kent, WA · Olympia, WA · Vancouver, WA
- $118,204 to $160,638 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 1 min ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA · Olympia, WA · Spokane, WA · Kent, WA
- $118,204 to $160,638 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 3 mins ago
Hospice Registered Nurse
Gentiva Hospice
Colorado Springs, CO
What You'll Do as a Hospice RN / RN Case Manager:
Added 4 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Lake Havasu City, AZ · Prescott, AZ · Anthem, AZ · Cottonwood, AZ · Kingman, AZ · Flagstaff, AZ
- $45,239 to $58,811 USD / year
Added 4 mins ago
VH
Electrician
Veterans Health Administration
Kansas City, MO
- $35 to $41 USD / hour
Critical Skills Incentive (CSI): Not Approved
Added 4 mins ago
VH
Registered Nurse (Women's Health Nurse Manager)
Veterans Health Administration
Fort Harrison, MT
- $95,200 to $167,429 USD / year
The Registered Nurse Women's Health Nurse Manager is responsible for all elements of the nursing process when providing and supervising direct patient care. They assess the need for…
Added 6 mins ago
VH
Senior Social Worker - BHIP Mental Health Treatment Coordinator
Veterans Health Administration
The Villages, FL
- $100,090 to $130,120 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 6 mins ago
VH
Registered Nurse - Vascular Access
Veterans Health Administration
Portland, OR
- $96,237 to $161,801 USD / year
Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
Added 6 mins ago
VH
Licensed Vocational Nurse (CLC) - EDRP Authorized
Veterans Health Administration
Temple, TX
- $51,454 to $93,645 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 6 mins ago
AF
AIR DEFENSE STANDARDS ANALYST
Air Force Elements NORAD
Peterson AFB, CO
- $109,246 to $142,022 USD / year
Performs Program Manager (PM) duties for the Operations Support Aviation Program (OSAP) and Civil Aviation Education and Training (CAE&T) programs.
Added 6 mins ago
AM
FLIGHT SIMULATOR TRAINING MANAGER
Air Mobility Command
Joint Base Lewis-McChord, WA
- $83,935 to $109,122 USD / year
…targeting equipment. Knowledge of specialized subject matter or program areas for the operations, products, services, needs, and goals of programs and other organizations serviced to…
Added 9 mins ago
VH
Nursing Assistant (Community Living Center)
Veterans Health Administration
Asheville, NC
- $38,985 to $63,651 USD / year
Contributes to a safe, clean, and therapeutic environment for patients and staff by cleaning equipment, furniture, appliances, and patient care areas.
Added 9 mins ago
VH
Licensed Vocational Nurse (Community Living Center)
Veterans Health Administration
Menlo Park, CA
- $58,187 to $103,184 USD / year
…promote safety, dignity, comfort, and quality of life in a home…
Added 9 mins ago
NP
Park Ranger (Interpretation)
National Park Service
Scranton, PA
- $50,460 to $80,243 USD / year
…recreation, or conservation area; management, assistant, or program specialist work involving the development and/or implementation of policy related to protection, conservation, or…
Added 9 mins ago
VH
Registered Nurse - Vascular Access (Intermittent)
Veterans Health Administration
Portland, OR
- $96,237 to $161,801 USD / year
Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
Added 12 mins ago
NP
Volunteer Manager and Outreach Coordinator
National Park Service
Longmire, WA
- $83,935 to $109,122 USD / year
This position serves as the parkwide Volunteer and Outreach Program Manager for Mount Rainier National Park, responsible for planning, developing, and executing all aspects of the parkwide…
Added 12 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Jackson, WY · Lonetree, WY · Buffalo, WY · Riverton, WY
- $40,736 to $80,243 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available.
Added 12 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Madras, OR · Sandy, OR
- $40,736 to $80,243 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, and Referral Bonus Awards are available.
Added 12 mins ago
FL
Lead Facilities Operations Specialist
Federal Law Enforcement Training Centers
North Charleston, SC
- $106,437 to $138,370 USD / year
(1) Coordinating facilities program management activities, to include developing program plans and budgets for building construction, maintenance, and administration of technical service…
Added 12 mins ago
VH
Licensed Vocational Nurse Spinal Cord Injury Home Care
Veterans Health Administration
San Diego, CA
- $79,746 to $103,672 USD / year
…visit encounters and is responsible for preparing the clinical environment, including medical and telecommunications equipment to be used for clinical examination and treatment, providing…
Added 15 mins ago
VH
Physical Therapist
Veterans Health Administration
Phoenix, AZ
- $108,386 to $140,905 USD / year
…after the announcement closes and refer applicants for hiring manager…
Added 15 mins ago
VH
Registered Nurse 5A
Veterans Health Administration
Albuquerque, NM
- $75,834 to $136,857 USD / year
…provide safe, quality nursing care. Fosters a safe and supportive environment conducive to the professional development of health care professionals. Evaluates outcomes of evidence-based…
Added 15 mins ago
VH
Recreation Therapist
Veterans Health Administration
Birmingham, AL
- $75,431 to $98,066 USD / year
Develops treatment plans using client' s assessment and documents for the Veteran Staffing and program progress meetings in CPRS.
Added 15 mins ago
VH
Health Technician (Massage Therapy)
Veterans Health Administration
Longview, TX
- $40,736 to $65,599 USD / year
…is located in Longview, TX and reports to the Whole Health Program Manager. Health Technicians (Massage Therapy) perform a substantially full range of duties, but receive guidance and…

IGEL Technology

Technical Relationship Manager-Healthcare

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position: Technical Relationship Manager-Healthcare Location: United States – Remote Industry Focus: Healthcare (Health Systems, Hospitals, and Healthcare Delivery Organizations)

THE ROLE:

As a Technical Relationship Manager (TRM) on our Healthcare team, you'll be the main technical contact for a group of IGEL's health system and hospital customers. You'll help them get more out of IGEL, from day-to-day issues to long-term planning. You'll work with our Technical Support, Product Management, Customer Success, and Renewals teams to get them what they need. This is a hands-on technical role combined with relationship management. Our customers run 24x7 clinical environments where endpoint uptime, fast and secure clinical application access, and protection of patient data directly affect patient care. Therefore, you'll need to understand both the technology and how clinicians use it.

Travel Requirement: Up to 40% (customer sites, onsite technical reviews, and training)

EXPERIENCE AND QUALIFICATIONS

At least 5 years in a customer-facing enterprise role such as Technical Relationship Manager, Technical Account Manager, or similar.
At least 5 years of experience in engineering, consulting, system integration, or enterprise IT infrastructure with a technology vendor or reseller.
Experience in application and desktop virtualization, including Citrix Virtual Apps and Desktops, Omnissa Horizon (formerly VMware Horizon), or Microsoft Remote Desktop Services (AVD and Windows 365).
At least 2 years of hands-on experience with IGEL or similar enterprise technologies. IGEL experience is a big plus but not a must; strong technical and troubleshooting skills and a quick learning curve matter more.
Comfortable troubleshooting Windows and Linux systems and gathering diagnostic logs.
Clear communicator who builds strong customer relationships, stays organized, and maintains thorough documentation.
Self-directed, able to balance several customers and priorities at once, and experienced in running complex technical escalations.
Adapts easily to new technology, shifting customer needs, and large, complex IT environments.

Healthcare Experience – Strongly Preferred

Experience in healthcare organizations: integrated delivery networks, acute care hospitals, academic medical centers, ambulatory clinics, physician groups, long-term care, or payers.
Proven track record of working in large health systems running thousands of shared endpoints across hospitals, clinics, and data centers, from nursing stations and workstations on wheels (WOWs) to patient rooms.
Understanding of how EHRs like Epic, Oracle Health (Cerner), and MEDITECH reach the endpoint, including how Epic Hyperspace/Hyperdrive is delivered through Citrix or Omnissa Horizon and how EHR upgrades and go-lives affect endpoints.
Hands-on knowledge of Imprivata and how clinicians share devices day to day.
Experience with clinical peripherals: badge readers, barcode scanners, label and wristband printers, signature pads, dictation devices (e.g., Nuance PowerMic/Dragon Medical), webcams, and headsets for telehealth.
Working knowledge of HIPAA and one or more of the following: HITECH, PHI/ePHI safeguards, HITRUST CSF, the NIST Cybersecurity Framework, audits, and access controls.
Exposure to Zero Trust, endpoint security, MFA (including EPCS), certificate-based authentication, network access control, and identity management.
Experience supporting around-the-clock clinical operations: downtime procedures, business continuity, disaster recovery, and getting endpoints back after ransomware or other cyberattacks.
Proven track record of leading urgent incidents that involve infrastructure, cybersecurity, networking, EUC, EHR application teams, and outside vendors.
Familiarity with how change works in healthcare: approval boards, clinical change windows, EHR upgrade cycles, freezes, risk assessments, and phased rollouts with at-the-elbow support.
Experience with Azure Virtual Desktop (AVD), Windows 365, hybrid cloud, and optimizing Microsoft Teams for virtual care.
Experience conducting meetings with CIOs, CISOs, infrastructure and EUC leaders, CMIOs/CNIOs, and other technical decision-makers.

Nice to Have

PowerShell, Bash, or Python scripting.
Experience with Microsoft SQL Server, Oracle, MySQL, or PostgreSQL.
Splunk, Grafana, or other monitoring tools.
ServiceNow or another ITSM platform.
Certifications like VCP, Citrix CCA/CCP, Microsoft, or networking and security credentials. Epic technical certifications (e.g., Epic Client Systems), CHPS, or HCISPP would be a strong plus.
Experience coordinating teams across time zones.

TASK AND RESPONSIBILITIES

Develop lasting partnerships with each customer's engineering, EUC, infrastructure, and clinical informatics teams and their leaders.
Understand how the customer's environment is built, how clinicians work, and what the organization is trying to achieve, and then act as their go-to technical advisor.
Share IGEL product knowledge and best practices that fit both clinical and non-clinical environments.
Help shape customers' end-user computing (EUC) direction and their Imprivata clinical workflows on IGEL, covering badge tap-in/tap-out, fast user switching, session roaming, and single sign-on.
Provide technical guidance on customer projects such as architecture changes, infrastructure modernization, EHR-driven endpoint updates, upgrades, migrations, and new rollouts.
Keep a technical account plan for each customer that captures their environment, clinical and business goals, dependencies, risks, and roadmap.
Lead regular account reviews covering IGEL platform health, open issues, planned upgrades, and risks, and suggest ways to improve performance, stability, security, and the clinician login experience.
Own support escalations with IGEL Support and Product Management until they're resolved. Help customers put forward enhancement and feature requests.
When critical incidents or downtime hit, pull in the right IGEL resources and keep the customer informed until service is restored.
Partner with Sales, Solutions Architects, and Renewals to spot where customers could expand their use of IGEL.
Coordinate and conduct customer meetings and onsite technical reviews with leadership.

WE OFFER

Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
11 company-paid holidays per year
18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
Sick time of 10 days per year, with rollover of unused days up to maximum limit
401(k) plan with 100% company match, up to $15,000 per year
Paid maternity and paternity leave
Monthly home office allowance
Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
Employee Assistance Program (EAP) and Financial Wellness tool
Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
Wellbeing apps, including Rightway, Headspace and Wellhub
Training and development opportunities to advance your career
President’s Club for the highest performing salespeople and overachievers
An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Additional information:

Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants

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More about this job

Skills

Technical support
Patient care
ICT system integration
VMware
Microsoft Windows
Troubleshooting
Linux
Customer relations
Documentation
Acute care
EPIC
Oracle
Cerner
MEDITECH
EHR
Barcode
Cybersecurity
Implement ICT recovery system
Microsoft Azure
Microsoft Teams
Microsoft PowerShell
Bash
Python
Microsoft SQL Server
MySQL
PostgreSQL
Splunk
Grafana
ServiceNow
IT service management
Product knowledge
Sales

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