Position: General Manager
Reports to: Regional Manager
Department: Field Operations
Job Overview:
The General Manager will lead a team dedicated to delivering financial results through best-in-class member and team member experiences. This leader will ensure a clean and comfortable environment, outstanding customer service, and same store revenue growth. The General Manager is responsible for the performance of all aspects of the club operation, including the development of staff members, establishing relationships within the community, and ensuring best practices aligned with the Planet Fitness brand standards. The General Manager is responsible for achieving targeted results in the areas of membership growth, total revenue & sales performance, labor and payroll budgets, customer satisfaction, and PF Brand Excellence. He/she will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.
Primary Responsibilities:
- Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Trainers
- Provide support to direct team members and peer groups (other general managers) to foster personal and professional growth, teamwork, and shared definitions of success across the market or region
- Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner
- Promote a superior customer and club experience by maintaining a clean, friendly, and well-maintained environment for members and team members
- Ensure self and all employees are well trained on all Ignite Fitness & PFHQ initiatives including the proper tour, info call, cleanliness expectations, handling member concerns, and enrolling more member joins
- Responsible for club revenue growth and profitability by way of increasing membership and EFT per member, reducing attrition, managing/collecting bad debt, maintain high prospect closing%, and growing retail sales, while motivating the staff to achieve this same goals
- Must lead our Field marketing and Corporate sales efforts in the communities we serve, by attending local events, meeting business owners/managers to develop partnerships and group memberships, and ultimately growing membership and EFT
- Set, communicate, and track performance across all key operational metrics to ensure we maintain a high level of club performance to achieve our goals
- Ensure and monitor accuracy and compliance with all policies, procedures, standards, inventory, supplies, club documentation, and confidentiality of information as necessary
- Monitor and oversee employee payroll and scheduling, ensuring we remain within our budgeted hours, while keeping the club appropriately staffed
- Responsible for delivering brand excellence through PFHQ & Ignite Fitness brand standard reviews, monthly self-audit inspections, daily cleaning expectations, and administering standard operating procedures for timely maintenance and repair support needs in the club
- To undertake any additionally duties or assignments within the overall scope of this position
- Communicate and implement new initiatives rolled out by Ignite Fitness & PFHQ
What Describes You:
- You value Teamwork, Excellence, Accountability, and being Member-Focused
- You have a passion for health and fitness, and you believe in no judgment
- You understand working weekend shifts is expected at times depending on staffing, performance, and other business needs
- You are seeking a career path more than a job
- You are an initiative-taker who thrives in a demanding environment, and you are eager to make your impact on a rapidly growing organization
- You have strong oral and written communication skills with an innate attention to detail
- You are organized and you can prioritize multiple tasks, pivot on the fly, and get stuff done
Additional Notes:
- Travel: Occasionally, you may be asked to assist other locations based on business needs as well assisting in local community events that may be offsite.
- Direct Reports: This position has direct supervisory responsibilities of club team members including (depending on staffing levels by club) an assistant manager, a front desk lead, and front desk associates
- EEO Statement: IGNITE Fitness Holdings is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices
- Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Perks & Benefits
- Competitive Salary & 401K plan
- Employee-Linked Incentive Program
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness
- Paid Time Off benefits
- Free Black Card membership and fun exercise incentives
Planet Fitness is an Equal Opportunity Employer
Qualifications
What You Have Done:
- Minimum 2 years of experience managing a team in a high-volume or fast-pasted environment
- A career path that reflects increasing levels of responsibility and proven success delivering measurable results
- Bachelor’s degree or equivalent years of management preferred
- High School diploma or equivalent required
- Experience with Microsoft Office (Word and Excel) and general technology (i.e., computers, phone systems)
- Experience in a multi-unit organization a plus