Program Manager Tech

1. General Information

• Job Title: Service Management Specialist
• Type: Contract
• Level: Mid-Level
• Location: Remote (must be able to accommodate meetings in PST)
• Workplace: Remote
• Duration: ASAP to June 30th, 2024, with a chance for extension

2. About the Job

• How would you contribute to the improvement of service management practices within our organization?
• How comfortable are you with working remotely and accommodating meetings in various time zones?
• Are you experienced in automating metrics and improving service management practices?
• Do you have expertise in creating decks for monthly business reviews?
• How do you plan to network and collaborate with various stakeholders, including service owners and leadership teams? Do such questions intrigue you?

3. Summary of the Opportunity

• Client Overview: We are hiring for a leading technology organization focused on service management and reporting governance.
• Role Summary: As a Service Management Specialist, your primary objective will be to drive ongoing service management programs, define service metrics, automate metrics, and improve service management practices.

4. Key Responsibilities

• Facilitate monthly service MBRs and assist service owners in reporting metrics and service health
• Collaborate with various teams to create documentation, maintain project timelines, and deep dive into service metrics
• Work with other teams to automate dashboards, improve metrics, and enhance service maturity
• Create decks for the Monthly Business Review (MBR)
• Ensure service contracts, objectives, and metrics align with business needs and objectives

5. Skills and Qualifications

• MUST-Have Skills and Qualifications:
• Minimum 7+ years of experience in service management
• Strong knowledge and experience with SLAs and KPIs
• ITIL certification, preferably ITIL 3 or 4
• Basic understanding of OKR
• Preferred Skills and Qualifications:
• Experience in cross-team collaboration
• Large-scale project management skills
• Ownership of service lifecycle

6. Exciting Opportunity

• This role presents an exciting opportunity to make a significant impact and contribute to the improvement of service management practices within a leading technology organization.
• Competitive Compensation: Competitive hourly rate offered.
• Application Process: To apply for this role, please send your resume highlighting your relevant experience and qualifications to **priyankaa@ifgpr.com**. Please ensure that your application provides accurate information.
• About This Posting: This job description provides a general overview of the responsibilities and qualifications for the position. The actual duties, responsibilities, and qualifications may vary based on assignment.
• Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.

Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today!