Service Availability Lead

IDR is seeking a Service Availability Lead to join one of our top clients for an opportunity in Denver, Colorado. This role involves leading critical change management and incident management activities within a 24x7 NOC environment, ensuring service continuity and operational excellence in a high-tech setting.

Position Overview for the Service Availability Lead:

• Lead and coordinate Change Management activities, including CAB reviews, MOP validation, risk assessments, and change execution.
• Serve as the incident lead for critical operational incidents, managing communications and technical coordination.
• Manage assigned shifts within the 24x7 NOC, monitoring operational issues and driving resolution.
• Collaborate with technical teams and leadership to ensure operational stability and effective incident response.
• Support shift flexibility to accommodate PTO, leave, and operational needs.

Requirements for the Service Availability Lead:

• Experience in a NOC, Network Operations, IT Operations, or similar 24x7 environment.
• Hands-on incident management experience within a NOC/operations environment.
• Strong Change Management experience, with familiarity with CAB processes.
• Experience leading critical incidents and coordinating technical resources.
• Understanding of MOPs, change impact assessments, risk management, and rollback procedures.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $55-60/hr W2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.