Project Manager II

IDR is seeking a Project Manager II to join one of our top clients for a remote opportunity. This role will provide dedicated project management support for Phase 2 of a CXOne deployment across multiple contact centers, coordinating cross-functional workstreams to drive implementation readiness. You’ll independently own planning and execution, manage dependencies, and provide clear status and escalation management to ensure successful rollout across a large enterprise environment.

Position Overview for the Project Manager II:

• Lead project planning and execution for Phase 2 of a CXOne deployment across multiple contact centers
• Coordinate cross-functional technical and business resources, plus vendor/partner teams, to drive milestone completion
• Manage project schedules, dependencies, risks/issues, communications, and escalations to maintain implementation readiness
• Provide consistent stakeholder updates, status reporting, and governance to support on-time delivery across multiple workstreams
• Maintain project documentation and ensure delivery standards are met within Waterfall, Agile, or Hybrid frameworks

Requirements for the Project Manager II:

• 3+ years of IT project management experience, including managing geographically diverse teams
• Hands-on experience supporting contact center deployments or large-scale contact center technology implementations (CXOne experience preferred)
• Proficiency with Microsoft tools, including Microsoft Project (MS Project)
• Experience using a Project and Portfolio Management (PPM) tool to manage plans, milestones, dependencies, and reporting
• Strong ability to own execution end-to-end, including risk/issue management, stakeholder communications, and escalation management in a large enterprise setting

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• pay transparency: 48-50/hr W2

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.