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Added 2 mins ago
Senior Staff Data Science Manager, Gmail - United States
Google
Sunnyvale, CA · Boulder, CO · Kirkland, WA · New York, NY · Seattle, WA · San Francisco, CA
Lead, develop, and grow a team of data scientists. Hire and retain top talent, coach senior ICs and emerging leaders, and build a culture of technical excellence, collaboration, and impact.
Added 4 mins ago
J
Senior Program Manager II - CA 988/MTAC Deputy Director
Jobgether
Remote, United States
- $130,000 to $145,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Program Manager II – CA 988/MTAC Deputy Director based in the United…
Added 4 mins ago
Senior Paid Media Specialist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Paid Media Specialist based in the United States.
Added 4 mins ago
J
Senior Engineering Manager - Partner Ecosystem
Jobgether
Remote, United States
- $248,000 to $310,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Engineering Manager – Partner Ecosystem based in the United…
Added 4 mins ago
J
Senior Data Engineer, Data Analytics
Jobgether
Remote, United States
- $175,000 to $274,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Data Engineer, Data Analytics based in the United…
Added 4 mins ago
Senior Compliance Manager, Tokenized Securities Venue (Americas)
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Compliance Manager, Tokenized Securities Venue (Americas) based in the United…
Added 4 mins ago
J
Senior Associate - Senior Financial Audit Remediation Analyst
Jobgether
Remote, United States
- $60,000 to $100,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Associate – Senior Financial Audit Remediation Analyst based in the United…
Added 4 mins ago
Enterprise Account Manager
Jobgether
Remote, United States
…sophisticated business needs. You will serve as a trusted advisor to senior executives and key decision-makers, helping organizations maximize the value of their technology investments.…
Added 4 mins ago
Data Integration Consultant
Jobgether
Remote, United States
…continuous product innovation, with potential for progression to a Senior-level…
Added 10 mins ago
OA
Budget Officer
Other Agencies and Independent Organizations
New York, NY
- $169,279 to $197,200 USD / year
Experience advising senior leadership on budget policies and procedures.
Added 10 mins ago
Principal Forward-Deployed Engineer
Docusign
UNAVAILABLE
As a Presales Principal Docusign FDE specializing in Procurement, you will work side by side with senior functional and technical client team members - including Procurement Executives,…
Added 10 mins ago
Principal Forward-Deployed Engineer
Docusign
UNAVAILABLE
As a Presales Principal Docusign FDE specializing in Procurement, you will work side by side with senior functional and technical client team members - including Procurement Executives,…
Added 13 mins ago
OO
Deputy Assistant Director Office of Enterprise Services
Office of the Director of National Intelligence
McLean, VA
- $151,661 to $209,700 USD / year
Represent NCTC, when directed, attending ODNI Senior Staff meetings, directing Center-level actions, as appropriate, and conducting ongoing collaboration and outreach with stakeholders and…
Added 13 mins ago
OO
Training Specialist - Field Operations Review Team, Office of Audit
Office of the Inspector General, USPS
Woburn, MA · Warrendale, PA · Buffalo, NY · Eagan, MN · Grand Rapids, MI · Brockton, MA · West Columbia, SC · Southeastern, PA · San Antonio, TX · Bethesda, MD · Duluth, MN · Edison, NJ · Saint Louis, MO · Saint Charles, MO · Houston, TX · Brentwood, MD · Dallas, TX · Capitol Heights, MD · Raleigh, NC · Denver, CO · Carol Stream, IL · Richmond, VA · El Paso County, TX · Arlington, VA · Milwaukee, WI · Orlando, FL · Hammond, IN · Long Beach, CA · San Mateo, CA · Chicago, IL
- $128,967 to $197,200 USD / year
Added 16 mins ago
Country Manager, North America
sa.global
United States
…ensures delivery excellence and client outcomes, and acts as the senior leadership presence in-country - bridging global direction with local commercial, operational, and regulatory…
Added 19 mins ago
Senior Lead, Finance Business Partner
Pearson
Remote, United States
…business partner to the K12 Assessments Managing Director and the senior finance voice on the Leadership Team. The portfolio combines three distinct business models - long-term custom…
Added 29 mins ago
Senior Operations Manager #0204KC
Keller Executive Search
Anaheim, CA
…behalf of a client in e-commerce and retail fulfillment. The Senior Operations Manager will guide fulfillment, customer service and vendor operations in a hybrid…
Added 29 mins ago
Senior, Global Reconciliations
StoneX
Chicago, IL
Added 34 mins ago
DF
LEAD COMPUTER SCIENTIST
Defense Finance and Accounting Service
Whitehall, OH · Rome, NY · Cleveland, OH · Indianapolis, IN
- $125,776 to $170,736 USD / year
Serves as a senior technical authority and team leader for a group of professional Computer Scientists. | Leads the research, design, development, and integration of Artificial Intelligence…
Added 36 mins ago
Product Manager, Agentic Governance Capabilities
Google
Austin, TX · Boulder, CO · Chicago, IL
Experience preparing and delivering technical presentations to senior leadership, with strong influence across distributed engineering and domain expert teams.
Added 37 mins ago
Senior Compiler Engineer - AI
NVIDIA USA
Remote, United States
Added 40 mins ago
UC
Supervisory Contract Specialist
U.S. Coast Guard
Alexandria, VA
- $143,913 to $187,093 USD / year
Provides advice and assistance to senior management on organizational planning, staff development, and management issues; compiles and drafts reports for higher-level review to include…
Added 40 mins ago
OO
Financial Manager
Office of the Director of National Intelligence
McLean, VA
- $169,279 to $197,200 USD / year
…information to develop testimony, briefings, and talking points for senior DNI leadership and develop guidance on the preparation of resource requests, reports, or the like to the DNI and…
Added 43 mins ago
IA
Human Resources Specialist (Employee Relations)
Immigration and Customs Enforcement
Washington, DC
- $121,785 to $158,322 USD / year
Providing senior level technical advice and guidance to managers regarding a full range of conduct and performance matters, which are often sensitive and controversial in nature;
Added 54 mins ago
Principal Business Process Analyst
GD Information Technology, Inc.
Remote, United States
Present recommendations, priorities, and roadmap updates to senior stakeholders.

Closed listing

IDEXX

Director, Software Support

Westbrook, ME, United States

Salary range starting at $ 200,000 based on experience

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Salary range starting at $ 200,000 based on experience
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

The IDEXX Customer and Technical Support organization is hiring a new Support leader! This dynamic position of Director, Software Support sets the strategic direction and leads the operations of the global teams that support the needs of our Veterinary Practice Software customers.

This position is responsible for understanding the current and future needs of our customers and our internal Line of Business partners, and developing and executing strategies to improve customer satisfaction with the lowest-effort customer experience possible. This leader will oversee a large, global organization made up of multiple teams and components, working with and through a team of leaders to deliver a consistent and constantly improving customer experience. Designing for the customer experience is a top priority for this role, at every point in the customer journey.

In the role of Director, Software Support:

You will make designing for the customer experience a top priority at every point in the customer journey, from first contact through ongoing use of our products, and hold your teams, tools, and partners to that standard
You will be part of a Global Customer and Technical Support Organization and work as a peer with leaders of support teams for other product areas and in other global regions, aligning on standards, metrics, and escalation paths
You will lead the global support organization for our Veterinary Practice Software customers, with teams in EMEA, ANZ, and North America, working through subordinate leaders to set objectives, evaluate performance, and support their personal and professional development
You will set the strategy and operating plan for software support, with strategies and efficiencies that enhance both our customer and employee experiences
You will build a leadership bench through coaching, development, and succession planning
You will identify problems, obstacles, and opportunities and lead process improvements based on the evaluation of existing procedures and business needs, with a focus on continuous improvement
You will own the technology and tools strategy for support, ensuring the most efficient use of our tools while evaluating new tools, including self-service and AI-assisted capabilities, to reduce the effort of our customers and employees
You will own attainment of operational targets, using data, metrics, and system tools to maximize efficiency and customer experience, and move quickly when results drift off plan
You will partner closely with our Software product and business leaders to create a frictionless customer experience, reduce the need for customer contacts at their source through product improvements and self-serve options, and develop and execute short- and long-term product strategies that meet evolving customer needs and leverage our technology investments
You will lead the organization through change as our products evolve and our business grows
You will continually assess organizational structure and service models for global opportunities, taking into account language, time zone, and regional differences
You will own the function’s budget and financial commitments, ensuring staffing and resources are in place to deliver the plan
You will engage with our largest customers on escalations and business reviews, and hold key vendor and outsourced partners accountable to their commitments
You will prepare and deliver reporting that summarizes performance, surfaces risk, and sets direction for peer groups and senior management

What you need to succeed:

Significant prior leadership experience in a contact center or support organization that supports customer software or SaaS products, including leading through subordinate managers across multiple teams and regions
Demonstrated ability to lead teams and organizations through change, with situational leadership and conflict management skills
Ability to influence and motivate extended teams to drive business objectives and to lead without authority, with strong negotiation and persuasion skills
Ability to build strong relationships with customers and colleagues and to work with all levels internally and externally
Business/financial acumen, with experience owning a functional budget and bottom-line responsibility
Ability to work collaboratively in a matrix environment and as a peer with global and regional counterparts across geographies and time zones
Technical aptitude (including medical field, life science, veterinary)
Strong knowledge of business needs, with the ability to establish customer trust and confidence while managing constructive conflict with partners
Ability to build and execute business plans and programs and drive results at scale
Ability to assess the marketplace, customer needs, and the implications of quarterly/annual goal attainment and marketing and sales programs, and to model and design complex solutions
Excellent written and verbal communication and presentation skills, including the ability to present to large audiences and to explain information in a way that builds rapport, persuades others, and gains understanding
Ability to design for the customer experience at every point in the customer journey, understand customer needs, use support data to influence product and business decisions, and recommend strategies for continuous improvement
Strong people development, performance management, and organizational design skills, with a track record of growing leaders and the ability to plan for the needs of our people, including systems, tools, and development opportunities
This is an onsite position with the expectation to be onsite 4-5 days per week in Westbrook, Maine.

What you can expect from us:

Salary range starting at $ 200,000 based on experience
Opportunity for annual cash bonus & annual equity awards
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Travel:

Up to 20% travel is required, including to support teams in EMEA, ANZ, and North America and key customers

Location:

Westbrook, ME

Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

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