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Added 2 mins ago
GM
CDI Supervisor
Guidehouse Managed Services LLC
Remote, United States
- $89,000 to $148,000 USD / year
- Clearly communicate program updates, concerns or client requests that are out of scope to the Manager and Director of CDI
Added 2 mins ago
Temporary Cashier
Tapestry, Inc.
Miami, FL
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 mins ago
Cashier III
Tapestry, Inc.
San Antonio, TX
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 mins ago
Process Improvement Lead
Humana
United States
…Medicaid encounter submission performance. You will report to the Director, Encounter Data…
Added 8 mins ago
Outside Sales Representative - Climate Control
Sunbelt Rentals, Inc.
Little Rock, AR
…Outside Sales Representative, Sales, Sales Consultant, Sales Director, Sales Rep, Sales Representative, Salesperson, Account Development Manager, Channel Sales Director, Distribution Sales…
Added 8 mins ago
Outside Sales Representative - Climate Control Commercial
Sunbelt Rentals, Inc.
Raleigh, NC
…Outside Sales Representative, Sales, Sales Consultant, Sales Director, Sales Rep, Sales Representative, Salesperson, Account Development Manager, Channel Sales Director, Distribution Sales…
Added 8 mins ago
NR
Recovery Technician Supervisor
Northpoint Recovery Holdings, LLC
Loveland, CO
- $55,000 to $70,000 USD / year
…and other community activities as directed by the Clinical…
Added 9 mins ago
BS
Dining Service Director
Brightview Senior Living, LLC
White Plains, NY
- $85,000 to $100,000 USD / year
…(if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant),…
Added 9 mins ago
BS
Vibrant Living Director
Brightview Senior Living, LLC
White Plains, NY
- $73,000 to $83,000 USD / year
…(if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant),…
Added 9 mins ago
BS
Wellness Nurse
Brightview Senior Living, LLC
Bel Air, MD
- $32.25 to $38.75 USD / hour
…(if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant),…
Added 9 mins ago
BS
Wellness Nurse
Brightview Senior Living, LLC
Mt . Laurel, NJ
- $33.25 to $40 USD / hour
…(if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant),…
Added 12 mins ago
Director, Corporate Real Estate
FM
Norwood, MA
The Director of Corporate Real Estate leads FM’s global real estate strategy and operations for a portfolio of more than 70 locations and 2 million square feet. The role is responsible for…
Added 12 mins ago
Manager, Travel Partners
AAA Northern California, Nevada & Utah
Walnut Creek, CA
Benefits – Medical, Dental, Vision, wellness program and more!
Added 12 mins ago
Associate Product Marketer
AAA Northern California, Nevada & Utah
Walnut Creek, CA
Benefits – Medical, Dental, Vision, wellness program and more!
Added 12 mins ago
Executive Director, Demand Generation
TriNet
Atlanta
…benefits, including health insurance, retirement plans and workers’ compensation…
Added 13 mins ago
Customer Sales Manager II
Lamb Weston Sales, Inc.
Remote, United States
…regional team of field sales representatives reporting to the Director of Sales. The primary objective is to train and develop a team and achieve optimum sales results by delivering work…
Added 14 mins ago
Senior Respiratory Care Practitioner - Respiratory Therapy
Providence
Orange, CA
Under the direction of the Supervisor/Manager/Director, the Sr RCP will provide respiratory care appropriate to the area of assignment, adult, pediatric, and neonatal. Perform all duties of…
Added 14 mins ago
CT Technologist - CT Scan
Providence
Burbank, CA
…The American Nurses Credentialing Center’s Magnet Recognition Program® recognized the hospital’s nursing team for exemplary patient care, nursing practice collaboration, patient outcomes…
Added 14 mins ago
VP, Security Strategy
HiveWatch
El Segundo, CA
…around someone who has lived the buyer's seat - ideally as a Director or VP of Security at a large enterprise - and who now wants to turn that credibility into revenue impact. This role…
Added 16 mins ago
Nurse - 1:1 LPN Resource (SY26 - 27)
Holyoke Public Schools
HOLYOKE, MA
This position’s primary focus is to accompany one Transitions Academy student throughout her daily program and provide individualized nursing care as indicated in the plan of care for this…
Added 18 mins ago
Program Director / Licensed Adult Day Program Operations
Dungarvin
Rohnert Park, CA
We’re currently hiring a Program Director for our Rohnert Park Day Program, a unique community-based service site that supports individuals with intellectual and developmental disabilities.
Added 19 mins ago
Director, Sr. Counsel - Functional Support
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 19 mins ago
Assistant Director Nursing RN
Welcome! (All Jobs)
PERU, IN
Competitive Compensation: Access your earnings before payday. Take advantage of lucrative employee referral bonus programs, 401(k), FSA program, free life insurance, PTO exchange for pay…
Added 19 mins ago
SM
Dental Program Manager
Sea Mar Community Health Center
United States
- $70,000 to $75,000 USD / year
…organizational policies and regulatory requirements. The Dental Program Manager will work collaboratively with the Regional Director of Operations, Chief Dental Officer, and dental…
Added 20 mins ago
IC
Area Ministry Director for InterMountain Area - Rocky Mountain Region (Undergraduate Ministry)
InterVarsity Christian Fellowship/USA
UT
- $56,844 to $75,792 USD / year
An Area Director leads and oversees a ministry team to plant and to grow witnessing communities of students and faculty who follow Jesus on college and university campuses. Through these…

Closed listing

IDEXX

Director, Software Support

Westbrook, ME, United States

Salary range starting at $ 200,000 based on experience

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Salary range starting at $ 200,000 based on experience
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

The IDEXX Customer and Technical Support organization is hiring a new Support leader! This dynamic position of Director, Software Support sets the strategic direction and leads the operations of the global teams that support the needs of our Veterinary Practice Software customers.

This position is responsible for understanding the current and future needs of our customers and our internal Line of Business partners, and developing and executing strategies to improve customer satisfaction with the lowest-effort customer experience possible. This leader will oversee a large, global organization made up of multiple teams and components, working with and through a team of leaders to deliver a consistent and constantly improving customer experience. Designing for the customer experience is a top priority for this role, at every point in the customer journey.

In the role of Director, Software Support:

You will make designing for the customer experience a top priority at every point in the customer journey, from first contact through ongoing use of our products, and hold your teams, tools, and partners to that standard
You will be part of a Global Customer and Technical Support Organization and work as a peer with leaders of support teams for other product areas and in other global regions, aligning on standards, metrics, and escalation paths
You will lead the global support organization for our Veterinary Practice Software customers, with teams in EMEA, ANZ, and North America, working through subordinate leaders to set objectives, evaluate performance, and support their personal and professional development
You will set the strategy and operating plan for software support, with strategies and efficiencies that enhance both our customer and employee experiences
You will build a leadership bench through coaching, development, and succession planning
You will identify problems, obstacles, and opportunities and lead process improvements based on the evaluation of existing procedures and business needs, with a focus on continuous improvement
You will own the technology and tools strategy for support, ensuring the most efficient use of our tools while evaluating new tools, including self-service and AI-assisted capabilities, to reduce the effort of our customers and employees
You will own attainment of operational targets, using data, metrics, and system tools to maximize efficiency and customer experience, and move quickly when results drift off plan
You will partner closely with our Software product and business leaders to create a frictionless customer experience, reduce the need for customer contacts at their source through product improvements and self-serve options, and develop and execute short- and long-term product strategies that meet evolving customer needs and leverage our technology investments
You will lead the organization through change as our products evolve and our business grows
You will continually assess organizational structure and service models for global opportunities, taking into account language, time zone, and regional differences
You will own the function’s budget and financial commitments, ensuring staffing and resources are in place to deliver the plan
You will engage with our largest customers on escalations and business reviews, and hold key vendor and outsourced partners accountable to their commitments
You will prepare and deliver reporting that summarizes performance, surfaces risk, and sets direction for peer groups and senior management

What you need to succeed:

Significant prior leadership experience in a contact center or support organization that supports customer software or SaaS products, including leading through subordinate managers across multiple teams and regions
Demonstrated ability to lead teams and organizations through change, with situational leadership and conflict management skills
Ability to influence and motivate extended teams to drive business objectives and to lead without authority, with strong negotiation and persuasion skills
Ability to build strong relationships with customers and colleagues and to work with all levels internally and externally
Business/financial acumen, with experience owning a functional budget and bottom-line responsibility
Ability to work collaboratively in a matrix environment and as a peer with global and regional counterparts across geographies and time zones
Technical aptitude (including medical field, life science, veterinary)
Strong knowledge of business needs, with the ability to establish customer trust and confidence while managing constructive conflict with partners
Ability to build and execute business plans and programs and drive results at scale
Ability to assess the marketplace, customer needs, and the implications of quarterly/annual goal attainment and marketing and sales programs, and to model and design complex solutions
Excellent written and verbal communication and presentation skills, including the ability to present to large audiences and to explain information in a way that builds rapport, persuades others, and gains understanding
Ability to design for the customer experience at every point in the customer journey, understand customer needs, use support data to influence product and business decisions, and recommend strategies for continuous improvement
Strong people development, performance management, and organizational design skills, with a track record of growing leaders and the ability to plan for the needs of our people, including systems, tools, and development opportunities
This is an onsite position with the expectation to be onsite 4-5 days per week in Westbrook, Maine.

What you can expect from us:

Salary range starting at $ 200,000 based on experience
Opportunity for annual cash bonus & annual equity awards
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Travel:

Up to 20% travel is required, including to support teams in EMEA, ANZ, and North America and key customers

Location:

Westbrook, ME

Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

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