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VH
Supervisory Medical Support Assistant
Veterans Health Administration
State College, PA
- $58,398 to $75,914 USD / year
Planning and directing the subordinate lead, supervisor, and MSA's activities with full administrative and professional responsibility.
Added just now
VH
Lead Medical Support Assistant
Veterans Health Administration
Greenville, SC
- $55,240 to $71,814 USD / year
The Medical Support Assistant (MSA) at this grade level is a Lead MSA. The Lead Medical Support Assistant (MSA) works independently and is considered the chief source of patient information…
Added just now
CN
MWR Recreation Assistant
Commander, Navy Installations Command
Coronado, CA
- $47,995 USD / year
Notifies supervisor or program lead if damage or loss has occurred.
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VH
Registered Nurse-BLS/ACLS Coordinator/REdi Program Manager
Veterans Health Administration
Harlingen, TX
- $77,349 to $158,093 USD / year
- Collects and reports statistical data to the VISN17 Director of Learning Simulation, Simulation Learning, Evaluation, assessment, and Research Network (SimLEARN), and Life Support…
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VH
Clinical Laboratory Scientist - Third Shift
Veterans Health Administration
Cleveland, OH
- $73,849 to $142,089 USD / year
…corrective actions. If unable to resolve immediately notifies the Lead Medical Technologist or…
Added 2 mins ago
RT
Associate Director of Electoral Organizing
Right to the City Alliance
New York City, NY
- $55.29 USD / hour
RTTC's Associate Director of Electoral Organizing will help lead the development, coordination, and implementation of RTTC and RTTC-A's national electoral field strategy, working closely…
Added 3 mins ago
NS
PROGRAM ANALYST
Naval Sea Systems Command
Washington Navy Yard, DC
- $102,415 to $158,322 USD / year
…to develop program reporting including the specifications, data gathering and analytical techniques, and evaluation methodology. | You will lead studies, surveys, reviews, and/or research…
Added 3 mins ago
UP
INTERDISCIPLINARY ENGINEER AND ARCHITECT
U.S. Pacific Fleet
Pearl Harbor Naval Base, Oahu, HI
- $95,994 to $129,129 USD / year
Successful completion of a professional engineering degree. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher) in a school of engineering with at least one…
Added 3 mins ago
IR
Supervisory Criminal Investigator (Special Agent in Charge) Temp NTE 1 Year, MBE 2 years, MBMP
Internal Revenue Service
Columbus, OH · Charlotte, NC · Boston, MA · Nashville, TN · New Orleans, LA · Detroit, MI · San Antonio, TX · Philadelphia, PA · Oklahoma City, OK · Cincinnati, OH · New Haven, CT · Pittsburgh, PA · Cleveland, OH · Dallas, TX · Las Vegas, NV · Springfield, NJ · Warwick, RI · Saint Louis, MO · Houston, TX · Portland, OR · Kansas City, MO · Seattle, WA · Salt Lake City, UT · Phoenix, AZ · Denver, CO · Atlanta, GA · Sacramento, CA · Oakland, CA
- $125,776 to $197,200 USD / year
…through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support…
Added 3 mins ago
IR
Supervisory Criminal Investigator (Special Agent in Charge)
Internal Revenue Service
Nashville, TN · Las Vegas, NV · Dallas, TX · Springfield, NJ · Portland, OR · Kansas City, MO · Houston, TX · Philadelphia, PA · Detroit, MI · Pittsburgh, PA · New Orleans, LA · Boston, MA · San Antonio, TX · Charlotte, NC · New Haven, CT · Columbus, OH · Saint Louis, MO · Warwick, RI · Cincinnati, OH · Oklahoma City, OK · Cleveland, OH · Seattle, WA · Phoenix, AZ · Atlanta, GA · Denver, CO · Salt Lake City, UT · Sacramento, CA · Oakland, CA
- $125,776 to $197,200 USD / year
…through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support…
Added 3 mins ago
VH
Health System Specialist
Veterans Health Administration
Orlando, FL
- $125,776 to $163,514 USD / year
Lead or conduct studies which provide findings, analysis, and recommendations to leadership of the agency.
Added 3 mins ago
NS
SUPERVISORY ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA
- $117,284 to $180,178 USD / year
…cycle support of Hull, Mechanical, and Electrical materiel data across aircraft carriers, submarines, and surface ships. | You will perform supervisory duties such as monitoring and…
Added 3 mins ago
SS
IT Specialist (Solutions Architect)
Social Security Administration
Woodlawn, MD
- $169,279 to $197,200 USD / year
…strategic oversight for the integration and management of advanced data systems and architectures. | Ensures the development of secure, reliable, and efficient data management solutions…
Added 3 mins ago
Principal Forward-Deployed Engineer
Docusign
UNAVAILABLE
…agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses…
Added 3 mins ago
Principal Forward-Deployed Engineer
Docusign
UNAVAILABLE
…agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses…
Added 6 mins ago
UA
Supervisory Interdisciplinary Engineer
U.S. Army Corps of Engineers
Omaha, NE
- $106,437 to $145,483 USD / year
correspondence and other data in regards to biddability and constructability of design projects. | Reviews and supervises the review of cost estimates prepared by Architect-Engineers under…
Added 6 mins ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 6 mins ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 6 mins ago
BO
Rangeland Management Specialist
Bureau of Land Management
Roswell, NM · Socorro, NM
- $40,736 to $97,087 USD / year
Lead rangeland evaluations and monitoring activities by collecting, interpreting, and analyzing field data to determine rangeland health, trends, and management needs. You will assess…
Added 6 mins ago
CN
Child and Youth Program Direct Hiring Event - November 03, 2026
Commander, Navy Installations Command
Bangor, WA · Bremerton, WA
- $19 to $35 USD / hour
Prepare and maintain reports, correspondence, and statistical and financial data.
Added 6 mins ago
BO
Rangeland Management Specialist (Field Unit Local Hiring)
Bureau of Land Management
Socorro, NM · Roswell, NM
- $40,736 to $80,243 USD / year
Lead rangeland evaluations and monitoring activities by collecting, interpreting, and analyzing field data to determine rangeland health, trends, and management needs. You will assess…
Added 6 mins ago
BO
Rangeland Management Specialist
Bureau of Land Management
Socorro, NM · Roswell, NM
- $40,736 to $97,087 USD / year
Lead rangeland evaluations and monitoring activities by collecting, interpreting, and analyzing field data to determine rangeland health, trends, and management needs. You will assess…
Added 6 mins ago
BO
Rangeland Management Specialist
Bureau of Land Management
Worland, WY · Rock Springs, WY · Burley, ID · Pinedale, WY · Cody, WY · Lander, WY
- $40,736 to $97,087 USD / year
Lead rangeland evaluations and monitoring activities by collecting, interpreting, and analyzing field data to determine rangeland health, trends, and management needs. You will assess…
Added 6 mins ago
BO
Rangeland Management Specialist (Field Unit Local Hiring)
Bureau of Land Management
Worland, WY · Pinedale, WY · Lander, WY · Burley, ID · Cody, WY
- $40,736 to $80,243 USD / year
Lead rangeland evaluations and monitoring activities by collecting, interpreting, and analyzing field data to determine rangeland health, trends, and management needs. You will assess…
Added 6 mins ago
OO
Deputy Assistant Director Office of Enterprise Services
Office of the Director of National Intelligence
McLean, VA
- $151,661 to $209,700 USD / year
Lead a professional staff to implement NCTC's Strategic Plan efforts, notably related to maximizing NCTC's unique data, accesses, and authorities, improving internal business processes, and…

Closed listing

IDEXX

Director, Software Support

Westbrook, ME, United States

Salary range starting at $ 200,000 based on experience

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Salary range starting at $ 200,000 based on experience
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

The IDEXX Customer and Technical Support organization is hiring a new Support leader! This dynamic position of Director, Software Support sets the strategic direction and leads the operations of the global teams that support the needs of our Veterinary Practice Software customers.

This position is responsible for understanding the current and future needs of our customers and our internal Line of Business partners, and developing and executing strategies to improve customer satisfaction with the lowest-effort customer experience possible. This leader will oversee a large, global organization made up of multiple teams and components, working with and through a team of leaders to deliver a consistent and constantly improving customer experience. Designing for the customer experience is a top priority for this role, at every point in the customer journey.

In the role of Director, Software Support:

You will make designing for the customer experience a top priority at every point in the customer journey, from first contact through ongoing use of our products, and hold your teams, tools, and partners to that standard
You will be part of a Global Customer and Technical Support Organization and work as a peer with leaders of support teams for other product areas and in other global regions, aligning on standards, metrics, and escalation paths
You will lead the global support organization for our Veterinary Practice Software customers, with teams in EMEA, ANZ, and North America, working through subordinate leaders to set objectives, evaluate performance, and support their personal and professional development
You will set the strategy and operating plan for software support, with strategies and efficiencies that enhance both our customer and employee experiences
You will build a leadership bench through coaching, development, and succession planning
You will identify problems, obstacles, and opportunities and lead process improvements based on the evaluation of existing procedures and business needs, with a focus on continuous improvement
You will own the technology and tools strategy for support, ensuring the most efficient use of our tools while evaluating new tools, including self-service and AI-assisted capabilities, to reduce the effort of our customers and employees
You will own attainment of operational targets, using data, metrics, and system tools to maximize efficiency and customer experience, and move quickly when results drift off plan
You will partner closely with our Software product and business leaders to create a frictionless customer experience, reduce the need for customer contacts at their source through product improvements and self-serve options, and develop and execute short- and long-term product strategies that meet evolving customer needs and leverage our technology investments
You will lead the organization through change as our products evolve and our business grows
You will continually assess organizational structure and service models for global opportunities, taking into account language, time zone, and regional differences
You will own the function’s budget and financial commitments, ensuring staffing and resources are in place to deliver the plan
You will engage with our largest customers on escalations and business reviews, and hold key vendor and outsourced partners accountable to their commitments
You will prepare and deliver reporting that summarizes performance, surfaces risk, and sets direction for peer groups and senior management

What you need to succeed:

Significant prior leadership experience in a contact center or support organization that supports customer software or SaaS products, including leading through subordinate managers across multiple teams and regions
Demonstrated ability to lead teams and organizations through change, with situational leadership and conflict management skills
Ability to influence and motivate extended teams to drive business objectives and to lead without authority, with strong negotiation and persuasion skills
Ability to build strong relationships with customers and colleagues and to work with all levels internally and externally
Business/financial acumen, with experience owning a functional budget and bottom-line responsibility
Ability to work collaboratively in a matrix environment and as a peer with global and regional counterparts across geographies and time zones
Technical aptitude (including medical field, life science, veterinary)
Strong knowledge of business needs, with the ability to establish customer trust and confidence while managing constructive conflict with partners
Ability to build and execute business plans and programs and drive results at scale
Ability to assess the marketplace, customer needs, and the implications of quarterly/annual goal attainment and marketing and sales programs, and to model and design complex solutions
Excellent written and verbal communication and presentation skills, including the ability to present to large audiences and to explain information in a way that builds rapport, persuades others, and gains understanding
Ability to design for the customer experience at every point in the customer journey, understand customer needs, use support data to influence product and business decisions, and recommend strategies for continuous improvement
Strong people development, performance management, and organizational design skills, with a track record of growing leaders and the ability to plan for the needs of our people, including systems, tools, and development opportunities
This is an onsite position with the expectation to be onsite 4-5 days per week in Westbrook, Maine.

What you can expect from us:

Salary range starting at $ 200,000 based on experience
Opportunity for annual cash bonus & annual equity awards
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Travel:

Up to 20% travel is required, including to support teams in EMEA, ANZ, and North America and key customers

Location:

Westbrook, ME

Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

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