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IDEXX Laboratories, Inc.

Manager Software Development

Westbrook, ME, United States

$150,000 USD / year

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Job details

Pay: $150,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Software Development Manager manages all activities for assigned engineering teams within the Radiology Interpretation / RADIXX Engineering, in partnership with the other Development Managers. Responsible for managing staff, assigning work, monitoring activities, and evaluating performance. Supports the development of team operating policies, procedures, and budget planning. The teams are responsible for the deliverables of the WebPACS and VMS products, accountable for quality, reliability, delivery predictability, and customer impact.

This role operates in a hybrid capacity, with team members onsite 2 days per week (8 days per month).

What you will be doing:

Manages all activities of the assigned RADIXX engineering teams, including Developers and dotted-line QA and Architect functions. Plans and organizes work, ensures adequate staffing and resources, and maintains delivery on schedule to sustain product quality and customer satisfaction for WebPACS and VMS.
Manages staff, assigning work, monitoring activities, and evaluating performance. Manages escalated and critical issues. Administers employment actions, provides coaching and guidance, and promotes professional development and growth across the team.
Supports development of team budget, operating policies, and procedures. Coordinates work of outside vendors and contractors where applicable.
Triages and prioritizes inbound requests from across the organization, such as feature requests, high-priority defects, technical debt, and cross-team dependencies, ensuring the team remains focused on its core mandate rather than operating as a catch-all for all engineering needs.
Identifies and implements strategies and operational efficiencies to enhance product quality, delivery velocity, and internal and external customer experience. Aligns team activities with RADIXX business operations and engineering standards.
Communicates with related departments, including Product, Security, Infrastructure, and other engineering teams and Development Managers, to coordinate work and resolve cross-functional issues. Provides internal customer feedback and leads or participates in teams related to new or ongoing project work.
Leads and contributes to process improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics, and system tools to drive efficiency and quality. Identifies problems, obstacles, and opportunities and proactively acts to address them. Promotes a culture of continuous improvement and automation.
Prepares reports and other information summarizing team activities, delivery outcomes, and product or service health. Reports results to peer groups and senior management. Prepares analyses as needed to highlight issues and resolve questions.

What you need to succeed:

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent combination of education and experience required.
Typically requires 8+ years of management experience, with in-depth knowledge of the engineering environment.
Manages a larger and/or more complex multi-discipline team, including developers and dotted-line QA and architecture functions.
Accountable for the performance and results of a well-established team with a high degree of specialization, cross-functional complexity, and broad organizational impact.
Develops team-level plans including operational, delivery, and organizational priorities aligned to RADIXX Engineering goals.
Controls resources and contributes to policy formulation within the Development Manager's area of responsibility.
Decisions are guided by resource availability, functional objectives, and the need to balance a high volume of competing inbound requests.
Identifies applications of functional knowledge and existing methodologies to complex, cross-team engineering problems.

Management

Demonstrated management skills with 8+ years of people management experience in a software engineering environment.
Ability to organize, prioritize, and direct work activities across a multi-discipline team (development, QA, and architecture).
Experience managing dotted-line or matrix reporting relationships.
Ability to manage escalated and critical issues calmly and decisively.

Technical & Domain Knowledge

General knowledge of software engineering operations, including development practices, delivery pipelines, and production support environments.
Working knowledge of the teams' core technology stack: Java, C#, React, and Angular. Does not need to be hands-on, but must be able to engage meaningfully with developers and tech leads around design decisions, technical trade-offs, and delivery risk.
Awareness of AI/ML trends and tooling as they apply to software engineering, including AI-assisted development, automation opportunities, and responsible adoption within engineering workflows.

Stakeholder & Communication

Excellent stakeholder management and business relationship-building skills; comfortable managing up, sideways, and across product and engineering organizations.
Strong communication skills, both verbal and written, with the ability to translate technical constraints to non-technical stakeholders and vice versa.
Ability to push back appropriately, manage expectations proactively, and communicate trade-offs clearly.

Problem Solving & Operations

Strong reasoning, problem-solving, and analytical skills to identify root causes, resolve issues, and recommend improvements.
Project management skills with the ability to track capacity, commitments, and delivery metrics across concurrent workstreams.
Proficiency in personal computer skills including Microsoft Office and standard engineering collaboration tools.

What you can expect from us

Salary: $150,000 per year with flexibility based on experience
Opportunity for annual cash bonus and merit increase
Health, Dental, and Vision benefits starting Day One
5% matching 401(k)
Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more

Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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More about this job

Skills

Software development
Monitor activities
Customer service
Coaching
Customer experience
Process improvement
Computer science
Team leadership
Reporting
Oracle Java
C#
React
ML
Communication skills
Stakeholder management
Relationship building
Problem solving
Analytical skills
Project management
Computer skills
Microsoft Office
Collaboration
Mental health

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