Jobs in the United States

25+ jobs

Save this search

Added just now
Field Service Technician II - Heavy Equipment
Ring Power Corporation
Gainesville, FL
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Added just now
Director, Strategic Sales (Remote eligible)
Express Employment International Headquarters
Remote, United States
Deliver training and education on sales processes, tools, and best practices to HQ, field teams, and franchisees
Added just now
Finishing Value Stream Manager
Avery Dennison
Peachtree City, GA
Provide the finishing operations system with performance measurement tools and operating expectations to meet critical safety, quality, service, and cost goals.
Added just now
Designer (AutoCAD Civil 3D)
Geosyntec Consultants, Inc.
Orlando, FL · Tampa, FL · Jacksonville, FL · Pensacola, FL · Boca Raton, FL · Tallahassee, FL
…understanding of Civil 3D Annotation styles and annotation tools, object and label styles, solid understanding of key objects such as Surfaces, Alignments, Profiles, Profile Views, Pipe…
Added just now
SN
Sales Representative
Sleep Number Retail Corporation
10875, WV
- $47,000 to $58,000 USD / year
Comfortable using CRM systems, point-of-sale technology, and interactive sales tools (e.g., iPads, apps).
Added just now
National Practice Consultant - Risk Management
HNTB Corporation
Washington, DC · San Jose, CA · Charlotte, NC · PA
…consultant will also mentor risk professionals, advance consistent tools and standards, and strengthen HNTB’s national thought leadership and market position in infrastructure risk…
Added just now
Office Engineer
HNTB Corporation
San Francisco, CA
…support the project execution using current drawing and technical tools, programs and software. As a member of the team, you will contribute to the successful project delivery for a diverse…
Added just now
Radon Sales & Operations Manager
Omni Home Services
Chattanooga
You’ll have the right tools, the right mission, and an organization that believes in what we’re building. At all of our Omni companies, everything we do starts with protection. Protection…
Added 1 min ago
Journeyman Lineman 1
Bandera Electric Cooperative
Bandera, TX
Complete inspection and servicing tasks to ensure that trucks, tools, and equipment are properly used and maintained in good working order
Added 1 min ago
Malware Reverse Engineer
Full Visibility LLC
Linthicum Heights, MD
engineering using capabilities such as IDA Pro, Ghidra, or equivalent tools
Added 1 min ago
Collection Systems Database Engineer - MID
Full Visibility LLC
Quantico, VA
Proficient expereince with current database management tools, technologies, and
Added 1 min ago
Assistant Community Manager
The Morgan Group
San Antonio, TX
…maintenance to construction and development, we provide the tools, training, and team support to help you reach your full…
Added 1 min ago
CH
Store Associate
CVS Health
Blacksburg, VA
- $15 to $18 USD / hour
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Added 1 min ago
CH
Store Associate
CVS Health
New Albany, OH
- $15 USD / hour
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Added 1 min ago
SO
Business Development Representative
SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area
Henderson, KY
- $40,000 to $60,000 USD / year
Utilize the marketing tools to market SERVPRO services and to sell the benefits.
Added 1 min ago
SO
Business Development Representative
SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area
Evansville, IN
- $40,000 to $60,000 USD / year
Utilize the marketing tools to market SERVPRO services and to sell the benefits.
Added 1 min ago
Apprentice Rigger Trainee
MEI Rigging & Crating LLC
Morrisville, PA
…and we invest in training, support, and providing the proper tools needed to…
Added 1 min ago
Supervisor 1, Operations Program Support
Public Partnerships LLC
United States
Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client…
Added 1 min ago
Safety Specialist| Kansas City, MO
HazTek Inc.
Kansas City, MO
Added 1 min ago
KU
Registered Nurse Med Surg (Full Time, Nights) Washington Township, NJ
Kennedy University Hospitals, Inc
Gloucester County, NJ
- Full-time
Effective Communication Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and…
Added 1 min ago
CH
Case Management Coordinator OhioRISE - Field - Northeast/Northwest Ohio
CVS Health
Columbus, OH · Akron, OH · Ashtabula, OH · Brunswick, OH · Bucyrus, OH · Canton, OH · Chardon, OH · Chesterland, OH · Conneaut, OH · Dover, OH · Elyria, OH · Fremont, OH · Kent, OH · Lorain, OH · Marion, OH · Martins Ferry, OH · Massillon, OH · Medina, OH · Mentor, OH · Middlefield, OH · Painesville, OH · Ravenna, OH · Streetsboro, OH · Wadsworth, OH · Willoughby, OH
- $21.1 to $40.9 USD / hour
…and education for members through the use of care management tools and resources. Must reside in…
Added 1 min ago
CH
Store Associate
CVS Health
Sidney, OH
- $15 USD / hour
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Added 1 min ago
CH
Store Associate
CVS Health
Frankfort, KY
- $15 to $18 USD / hour
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Added 1 min ago
CH
Store Associate
CVS Health
Spring, TX
- $15 to $19 USD / hour
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Added 1 min ago
CH
Store Associate
CVS Health
Kansas City, MO
- $15 to $19 USD / hour
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools

IDEXX Distribution, Inc.

Director, Software Support

Westbrook, ME, United States

Salary range starting at $ 200,000 based on experience

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary range starting at $ 200,000 based on experience
Posting language: English
Posted: Nov 2, 2026

Original job description

The IDEXX Customer and Technical Support organization is hiring a new Support leader! This dynamic position of Director, Software Support sets the strategic direction and leads the operations of the global teams that support the needs of our Veterinary Practice Software customers.

This position is responsible for understanding the current and future needs of our customers and our internal Line of Business partners, and developing and executing strategies to improve customer satisfaction with the lowest-effort customer experience possible. This leader will oversee a large, global organization made up of multiple teams and components, working with and through a team of leaders to deliver a consistent and constantly improving customer experience. Designing for the customer experience is a top priority for this role, at every point in the customer journey.

In the role of Director, Software Support:

You will make designing for the customer experience a top priority at every point in the customer journey, from first contact through ongoing use of our products, and hold your teams, tools, and partners to that standard
You will be part of a Global Customer and Technical Support Organization and work as a peer with leaders of support teams for other product areas and in other global regions, aligning on standards, metrics, and escalation paths
You will lead the global support organization for our Veterinary Practice Software customers, with teams in EMEA, ANZ, and North America, working through subordinate leaders to set objectives, evaluate performance, and support their personal and professional development
You will set the strategy and operating plan for software support, with strategies and efficiencies that enhance both our customer and employee experiences
You will build a leadership bench through coaching, development, and succession planning
You will identify problems, obstacles, and opportunities and lead process improvements based on the evaluation of existing procedures and business needs, with a focus on continuous improvement
You will own the technology and tools strategy for support, ensuring the most efficient use of our tools while evaluating new tools, including self-service and AI-assisted capabilities, to reduce the effort of our customers and employees
You will own attainment of operational targets, using data, metrics, and system tools to maximize efficiency and customer experience, and move quickly when results drift off plan
You will partner closely with our Software product and business leaders to create a frictionless customer experience, reduce the need for customer contacts at their source through product improvements and self-serve options, and develop and execute short- and long-term product strategies that meet evolving customer needs and leverage our technology investments
You will lead the organization through change as our products evolve and our business grows
You will continually assess organizational structure and service models for global opportunities, taking into account language, time zone, and regional differences
You will own the function’s budget and financial commitments, ensuring staffing and resources are in place to deliver the plan
You will engage with our largest customers on escalations and business reviews, and hold key vendor and outsourced partners accountable to their commitments
You will prepare and deliver reporting that summarizes performance, surfaces risk, and sets direction for peer groups and senior management

What you need to succeed:

Significant prior leadership experience in a contact center or support organization that supports customer software or SaaS products, including leading through subordinate managers across multiple teams and regions
Demonstrated ability to lead teams and organizations through change, with situational leadership and conflict management skills
Ability to influence and motivate extended teams to drive business objectives and to lead without authority, with strong negotiation and persuasion skills
Ability to build strong relationships with customers and colleagues and to work with all levels internally and externally
Business/financial acumen, with experience owning a functional budget and bottom-line responsibility
Ability to work collaboratively in a matrix environment and as a peer with global and regional counterparts across geographies and time zones
Technical aptitude (including medical field, life science, veterinary)
Strong knowledge of business needs, with the ability to establish customer trust and confidence while managing constructive conflict with partners
Ability to build and execute business plans and programs and drive results at scale
Ability to assess the marketplace, customer needs, and the implications of quarterly/annual goal attainment and marketing and sales programs, and to model and design complex solutions
Excellent written and verbal communication and presentation skills, including the ability to present to large audiences and to explain information in a way that builds rapport, persuades others, and gains understanding
Ability to design for the customer experience at every point in the customer journey, understand customer needs, use support data to influence product and business decisions, and recommend strategies for continuous improvement
Strong people development, performance management, and organizational design skills, with a track record of growing leaders and the ability to plan for the needs of our people, including systems, tools, and development opportunities
This is an onsite position with the expectation to be onsite 4-5 days per week in Westbrook, Maine.

What you can expect from us:

Salary range starting at $ 200,000 based on experience
Opportunity for annual cash bonus & annual equity awards
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Travel:

Up to 20% travel is required, including to support teams in EMEA, ANZ, and North America and key customers

Location:

Westbrook, ME

Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

Apply About employer

More about this job

Skills

Technical support
Customer experience
Leadership
Coaching
Process improvement
Reporting
Lead a team
Conflict management
Negotiation
Financial capability
Business knowledge
Sales
Communication skills
Presentation skills
Performance management
Mental health

Report this job