Jobs in the United States

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Added 13 mins ago
J
JMG High School Specialist - Spruce Mountain
JMG
Augusta, ME · See job ad, ME
- $43,750 USD / year
Summary of Responsibilities: The Specialist will lead the JMG program at their site, helping students develop and demonstrate essential competencies for career readiness and postsecondary…
Added 13 mins ago
CK
Program Coordinator - Part Time to Full Time
CAMP KOREY
Mt Vernon, WA
- $23 to $24 USD / hour
- Full-time
- Part-time
Are you ready to join as a Program Coordinator? In this role, you'll serve as a year-round leader focused on planning, coordinating, and delivering engaging, adaptive, and meaningful camp…
Added 19 mins ago
RN Clinical Manager - Bear
Amedisys, Inc.
Bear, DE
Mental health support with up to five free counseling sessions through the Employee Assistance program.
Added 26 mins ago
CG
Project Manager, Hospital Environmental Services
Compass Group
New Orleans, LA
- $90,000 to $100,000 USD / year
Other Forms of Compensation: Eligible for annual bonus
Added 31 mins ago
SO
TENNCARE PROJECT MANAGER - 82465
State of Tennessee
TN
- From $79,320 USD / year
TennCare is Tennessee's Medicaid managed care program, serving over 1.4 million Tennesseans, including children, pregnant women, older adults, and individuals with disabilities. With an…
Added 33 mins ago
Assistant Director, Career Services Medical School
Tufts University
UNAVAILABLE, MA
As a member of the Career Services team, the Assistant Director develops and delivers comprehensive student, alumni, and employer engagement efforts with primary responsibility for…
Added 47 mins ago
CP
Career Coach
Chinese-American Planning Council
Brooklyn, NY
- $25 USD / hour
…while helping the department recruit participants and document program…
Added 49 mins ago
AP
Certified Medical Assistant
ALLERGY PARTNERS
Crestview, FL · Fort Walton Beach, FL
- $18 to $25 USD / hour
Actual compensation may vary depending on job-related knowledge, skills, and experience.
Added 58 mins ago
Associate Director - Solutions Portfolio Operations
SHI International Corp
Austin, TX · Somerset, NJ
We are seeking an Associate Director - Solutions Portfolio Operations to support the evolution of SHI’s portfolio by translating technical capabilities into differentiated, outcome-driven…
Added 1 hour ago
Front Office Operations Specialist
IVYREHAB NETWORK INC
Remote, United States
The Front Office Operations Specialist, Pediatrics serves as a key operational partner to the Director of Front Office Operations, Pediatrics. This role is responsible for coordinating and…
Added 1 hour ago
IC
Clinical Director-Licensed Physical Therapist
IVYREHAB CONNECTICUT
Remote, United States
- $95,000 to $110,000 USD / year
At Ivy Health, we believe great people build great clinics. As a Clinic Director, you'll have the opportunity to lead a team that genuinely cares about one another while helping patients…
Added 1 hour ago
Senior Compensation Analyst
IVYREHAB NETWORK INC
Remote, United States
The Senior Compensation Analyst is a key member of the People Team at Ivy, reporting directly to the Senior Director, Total Rewards. The Senior Compensation Analyst will be responsible for…
Added 1 hour ago
IP
Physical Therapist- Clinic Director
IVYREHAB PHYSICAL THERAPY OT & SLP PLLC
North Wales, PA
- $95,000 to $110,000 USD / year
Additional Compensation: This role is eligible for Clinic Director bonus + $10k sign on bonus or life of loan tuition reimbursement!
Added 1 hour ago
IC
Clinical Director-Licensed Physical Therapist
IVYREHAB CONNECTICUT
Remote, United States
- $95,000 to $110,000 USD / year
This position is eligible for additional compensation: Director bonus plan + student loan repayment, sign-on bonus, or relocation assistance
Added 1 hour ago
IP
Clinic Director (Physical Therapist License Required)
IVYREHAB PHYSICAL THERAPY OT & SLP PLLC
Remote, United States
- $90,000 to $115,000 USD / year
This position is eligible for additional compensation: Director bonus plan & Retention Bonus!
Added 1 hour ago
Hospital Manager, ARISE
Ethos Veterinary Health
Queen Creek, AZ
The Hospital Manager is a leader and an integral member of the hospital management team. Reporting to the Hospital Director, the Hospital Manager partners with the Managing Veterinarian and…
Added 1 hour ago
Pediatric Cardiovascular Surgeon - Program Leader at Banner Children's
Banner Health
Mesa, AZ
Pediatric Cardiovascular Surgeon Program Leader
Added 1 hour ago
Assoc. Dir., Perf., Field and Flight Test (PFFT)
RTX Corporation
tucson, AZ
The Standard Missile 6 (SM-6) program is seeking to hire an Associate Director, Program Management to lead the Performance, Field and Flight Test (PFFT) Program organization. This role will…
Added 1 hour ago
Principal Specialist (AIM9X/JSOW)
RTX Corporation
tucson, AZ
This position will report directly to the Senior Program Director of AIM-9X and JSOW.
Added 1 hour ago
SO
Assistant Director of Nursing (#012126) On-Site Medical, Columbia (RICHLAND)
State of South Carolina
Columbia, SC
- $106,909 to $118,004 USD / year
…employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan…
Added 1 hour ago
SO
Assistant Director of Nursing (#012979) On-Site Medical, Columbia (RICHLAND)
State of South Carolina
Columbia, SC
- $106,909 to $118,004 USD / year
…employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan…
Added 1 hour ago
Senior Manager, Marketing Operations, UCANZ
Crunchyroll, LLC
Dallas, TX · Los Angeles, CA
Added 1 hour ago
WV
Substitute Teacher - 21st Century Community Learning Centers Program County-wide TWO ([2] positions)
West Virginia K-12 Jobs
Charleston, WV
- $37.5 USD / hour
Salary: $37.50 per hour - paid through 21st CCLC grant funds. Said compensation will be provided only for days/time worked as a substitute within the 21st CCLC After School Program and…
Added 1 hour ago
Program Director, Electronic Warfare Systems
RTX
United States
The Program Director leads all aspects of program performance, customer engagement, financial execution, and product line growth within Electronic Warfare Systems. This role interfaces with…
Added 1 hour ago
Director of Sales
Trilogy Health Services, LLC
Marion, OH
The Director of Sales, a member of the campus Sales & Growth Team, is primarily responsible for leading the sales and marketing at the campus by developing and executing strategies designed…

IDEXX Distribution, Inc.

Director, Software Support

Westbrook, ME, United States

Salary range starting at $ 200,000 based on experience

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Job details

Pay: Salary range starting at $ 200,000 based on experience
Posting language: English
Posted: Nov 2, 2026

Original job description

The IDEXX Customer and Technical Support organization is hiring a new Support leader! This dynamic position of Director, Software Support sets the strategic direction and leads the operations of the global teams that support the needs of our Veterinary Practice Software customers.

This position is responsible for understanding the current and future needs of our customers and our internal Line of Business partners, and developing and executing strategies to improve customer satisfaction with the lowest-effort customer experience possible. This leader will oversee a large, global organization made up of multiple teams and components, working with and through a team of leaders to deliver a consistent and constantly improving customer experience. Designing for the customer experience is a top priority for this role, at every point in the customer journey.

In the role of Director, Software Support:

You will make designing for the customer experience a top priority at every point in the customer journey, from first contact through ongoing use of our products, and hold your teams, tools, and partners to that standard
You will be part of a Global Customer and Technical Support Organization and work as a peer with leaders of support teams for other product areas and in other global regions, aligning on standards, metrics, and escalation paths
You will lead the global support organization for our Veterinary Practice Software customers, with teams in EMEA, ANZ, and North America, working through subordinate leaders to set objectives, evaluate performance, and support their personal and professional development
You will set the strategy and operating plan for software support, with strategies and efficiencies that enhance both our customer and employee experiences
You will build a leadership bench through coaching, development, and succession planning
You will identify problems, obstacles, and opportunities and lead process improvements based on the evaluation of existing procedures and business needs, with a focus on continuous improvement
You will own the technology and tools strategy for support, ensuring the most efficient use of our tools while evaluating new tools, including self-service and AI-assisted capabilities, to reduce the effort of our customers and employees
You will own attainment of operational targets, using data, metrics, and system tools to maximize efficiency and customer experience, and move quickly when results drift off plan
You will partner closely with our Software product and business leaders to create a frictionless customer experience, reduce the need for customer contacts at their source through product improvements and self-serve options, and develop and execute short- and long-term product strategies that meet evolving customer needs and leverage our technology investments
You will lead the organization through change as our products evolve and our business grows
You will continually assess organizational structure and service models for global opportunities, taking into account language, time zone, and regional differences
You will own the function’s budget and financial commitments, ensuring staffing and resources are in place to deliver the plan
You will engage with our largest customers on escalations and business reviews, and hold key vendor and outsourced partners accountable to their commitments
You will prepare and deliver reporting that summarizes performance, surfaces risk, and sets direction for peer groups and senior management

What you need to succeed:

Significant prior leadership experience in a contact center or support organization that supports customer software or SaaS products, including leading through subordinate managers across multiple teams and regions
Demonstrated ability to lead teams and organizations through change, with situational leadership and conflict management skills
Ability to influence and motivate extended teams to drive business objectives and to lead without authority, with strong negotiation and persuasion skills
Ability to build strong relationships with customers and colleagues and to work with all levels internally and externally
Business/financial acumen, with experience owning a functional budget and bottom-line responsibility
Ability to work collaboratively in a matrix environment and as a peer with global and regional counterparts across geographies and time zones
Technical aptitude (including medical field, life science, veterinary)
Strong knowledge of business needs, with the ability to establish customer trust and confidence while managing constructive conflict with partners
Ability to build and execute business plans and programs and drive results at scale
Ability to assess the marketplace, customer needs, and the implications of quarterly/annual goal attainment and marketing and sales programs, and to model and design complex solutions
Excellent written and verbal communication and presentation skills, including the ability to present to large audiences and to explain information in a way that builds rapport, persuades others, and gains understanding
Ability to design for the customer experience at every point in the customer journey, understand customer needs, use support data to influence product and business decisions, and recommend strategies for continuous improvement
Strong people development, performance management, and organizational design skills, with a track record of growing leaders and the ability to plan for the needs of our people, including systems, tools, and development opportunities
This is an onsite position with the expectation to be onsite 4-5 days per week in Westbrook, Maine.

What you can expect from us:

Salary range starting at $ 200,000 based on experience
Opportunity for annual cash bonus & annual equity awards
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Travel:

Up to 20% travel is required, including to support teams in EMEA, ANZ, and North America and key customers

Location:

Westbrook, ME

Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

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More about this job

Skills

Technical support
Customer experience
Leadership
Coaching
Process improvement
Reporting
Lead a team
Conflict management
Negotiation
Financial capability
Business knowledge
Sales
Communication skills
Presentation skills
Performance management
Mental health

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