Jobs in the United States

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Added 45 mins ago
Senior Director, Marketing
ClassWallet
Remote, United States
…responsibility to manage public funds, is seeking to hire a Senior Director, Marketing to join our…
Added 45 mins ago
Director of Engineering, Solution Engineering and Support
Claritas Rx
Remote, United States
We are a rapidly growing healthcare technology company seeking a Director of Engineering to lead Solution Engineering and Customer Support Operations within our Customer Engineering…
Added 45 mins ago
CR
Business Analyst
Claritas Rx
Remote, United States
- $115,000 to $125,000 USD / year
Working from the Configuration Blueprint produced by the Delivery Director, the BA owns all data mapping, platform configuration, and internal quality assurance before any client-facing…
Added 45 mins ago
CR
Associate Business Analyst
Claritas Rx
Remote, United States
- $60,000 to $70,000 USD / year
Working from the Configuration Blueprint produced by the Delivery Director, the Associate BA owns all data mapping, platform configuration, and internal quality assurance before any…
Added 49 mins ago
Assistant Finance Director
CITY OF SUN PRAIRIE
SUN PRAIRIE, WI
Added 49 mins ago
Sr. Subrogation Claim Representative II
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 51 mins ago
GS
MRI Researcher (52213)
GAP SOLUTIONS INC
Baltimore, MD
- $60 to $66 USD / hour
Work with MRI instrument clinical scientists, RF coil developers and other vendors to test and troubleshoot new hardware and software for the MRI scanner.
Added 1 hour ago
Sr. Principal Data Scientist – Machine Learning and Predictive Analytics
CORP-Corporate Office
United States
Recent professional experience in software development and/or data engineering.
Added 1 hour ago
Principal / Sr. Principal Data Scientist – ML and Predictive Analytics
CORP-Corporate Office
United States
Recent professional experience in software development and/or data engineering.
Added 1 hour ago
UO
Executive Assistant to the Institute Director
University of Colorado Denver
Boulder, CO
- $70,000 to $85,000 USD / year
This position provides a unique opportunity to work closely with the Institute Director and Deputy Director and gain broad exposure to leadership, strategy, and organizational…
Added 1 hour ago
OV
Executive Chef | Full-Time | Congressman Solomon P. Ortiz International Center
Oak View Group
Corpus Christi, TX
- $70,000 to $78,000 USD / year
- Full-time
…infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company…
Added 1 hour ago
OC
FT - HR Administrator - Human Resources/Risk Management
OGDEN CITY CORPORATION
OGDEN, UT
- $64,176.38 to $93,055.74 USD / year
…GENERAL PURPOSE Under the direction of the HR/Risk Management Director and Assistant HR/Risk Director, the HR Administrator performs professional and administrative human resources…
Added 1 hour ago
Creative Director
Stord, Inc.
Remote, United States
…fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to…
Added 1 hour ago
C
Supervisor, Medical Front Desk Team - Various Locations in Chicago, IL
ChenMed
Glenwood, IL
- $20.2 to $28.83 USD / hour
The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work…
Added 1 hour ago
Executive Assistant
Veterans Affairs, Veterans Health Administration
Hines, IL
Added 1 hour ago
Senior Director of Advancement Operations
Eastern Illinois University
Charleston, IL
Added 2 hours ago
Food Services Director
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Gainesville, FL
The Food Services Director organizes, plans, directs, controls, and supervises functions and personnel within the dietary department which provides food and nutrition services to residents…
Added 2 hours ago
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Routing & Scheduling Specialist
Center for Volunteer & Nonprofit Leadership (CVNL)
Santa Rosa, CA
- $25.81 to $28.2 USD / hour
…vulnerable populations in Sonoma County. Reporting to the Associate Director, the Routing & Scheduling Specialist is responsible for professionally answering incoming calls, addressing…
Added 2 hours ago
CF
Director of Operations
Center for Volunteer & Nonprofit Leadership (CVNL)
Santa Rosa, CA
- $108,000 to $115,000 USD / year
The Director of Operations keeps CVNL's offices, systems, and technology running smoothly so staff can focus on serving North Bay nonprofits and volunteers. Reporting to the CFO, the…
Added 2 hours ago
Principal or Sr Principal Engineer Electrical
Northrop Grumman
San Diego, CA
The Hardware Avionics group is seeking a Computer Hardware Engineer to support the production, repair, and development of the Vehicle Management Computer (Flight Computer).
Added 2 hours ago
CR
Remote Spanish/English Speaking Customer Service Representative
Carrie Rikon & Associates
Remote, United States
- $14 USD / hour
Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
Added 3 hours ago
UO
Program Manager, Donor Communications and Relations, Arts and Sciences, Graduate
University of Colorado Denver
Boulder, CO
- $65,000 to $78,000 USD / year
Under the guidance of the Director, Alumni Engagement and Donor Relations, this position is tasked with supporting the programmatic planning and execution that achieves the unit's goals in…
Added 3 hours ago
UO
Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
The Associate Director, Marketing & Social Media at the College of Engineering & Applied Science (CEAS) is an essential position for building the CEAS brand, supporting student recruitment,…
Added 3 hours ago
RU
PreSales Engineer Director - Data and AI Applications (Location Flexible)
RSM US LLP
Denver, CO
- $147,000 to $260,700 USD / year
RSM US LLP is looking for a dynamic Pre-Sales Engineer (PSE) Director that will have a primary focus on facilitating the growth of our consulting practice.
Added 3 hours ago
UO
Director of Budget
University of Colorado Denver
Boulder, CO
- $105,000 to $120,000 USD / year
The College of Arts and Sciences at The University of Colorado Boulder is inviting applications for The Director of Budget position! This role serves as a pivotal leader within the Budget…

IDEXX Distribution, Inc.

Director, Software Support

Westbrook, ME, United States

Salary range starting at $ 200,000 based on experience

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Job details

Pay: Salary range starting at $ 200,000 based on experience
Posting language: English
Posted: Nov 2, 2026

Original job description

The IDEXX Customer and Technical Support organization is hiring a new Support leader! This dynamic position of Director, Software Support sets the strategic direction and leads the operations of the global teams that support the needs of our Veterinary Practice Software customers.

This position is responsible for understanding the current and future needs of our customers and our internal Line of Business partners, and developing and executing strategies to improve customer satisfaction with the lowest-effort customer experience possible. This leader will oversee a large, global organization made up of multiple teams and components, working with and through a team of leaders to deliver a consistent and constantly improving customer experience. Designing for the customer experience is a top priority for this role, at every point in the customer journey.

In the role of Director, Software Support:

You will make designing for the customer experience a top priority at every point in the customer journey, from first contact through ongoing use of our products, and hold your teams, tools, and partners to that standard
You will be part of a Global Customer and Technical Support Organization and work as a peer with leaders of support teams for other product areas and in other global regions, aligning on standards, metrics, and escalation paths
You will lead the global support organization for our Veterinary Practice Software customers, with teams in EMEA, ANZ, and North America, working through subordinate leaders to set objectives, evaluate performance, and support their personal and professional development
You will set the strategy and operating plan for software support, with strategies and efficiencies that enhance both our customer and employee experiences
You will build a leadership bench through coaching, development, and succession planning
You will identify problems, obstacles, and opportunities and lead process improvements based on the evaluation of existing procedures and business needs, with a focus on continuous improvement
You will own the technology and tools strategy for support, ensuring the most efficient use of our tools while evaluating new tools, including self-service and AI-assisted capabilities, to reduce the effort of our customers and employees
You will own attainment of operational targets, using data, metrics, and system tools to maximize efficiency and customer experience, and move quickly when results drift off plan
You will partner closely with our Software product and business leaders to create a frictionless customer experience, reduce the need for customer contacts at their source through product improvements and self-serve options, and develop and execute short- and long-term product strategies that meet evolving customer needs and leverage our technology investments
You will lead the organization through change as our products evolve and our business grows
You will continually assess organizational structure and service models for global opportunities, taking into account language, time zone, and regional differences
You will own the function’s budget and financial commitments, ensuring staffing and resources are in place to deliver the plan
You will engage with our largest customers on escalations and business reviews, and hold key vendor and outsourced partners accountable to their commitments
You will prepare and deliver reporting that summarizes performance, surfaces risk, and sets direction for peer groups and senior management

What you need to succeed:

Significant prior leadership experience in a contact center or support organization that supports customer software or SaaS products, including leading through subordinate managers across multiple teams and regions
Demonstrated ability to lead teams and organizations through change, with situational leadership and conflict management skills
Ability to influence and motivate extended teams to drive business objectives and to lead without authority, with strong negotiation and persuasion skills
Ability to build strong relationships with customers and colleagues and to work with all levels internally and externally
Business/financial acumen, with experience owning a functional budget and bottom-line responsibility
Ability to work collaboratively in a matrix environment and as a peer with global and regional counterparts across geographies and time zones
Technical aptitude (including medical field, life science, veterinary)
Strong knowledge of business needs, with the ability to establish customer trust and confidence while managing constructive conflict with partners
Ability to build and execute business plans and programs and drive results at scale
Ability to assess the marketplace, customer needs, and the implications of quarterly/annual goal attainment and marketing and sales programs, and to model and design complex solutions
Excellent written and verbal communication and presentation skills, including the ability to present to large audiences and to explain information in a way that builds rapport, persuades others, and gains understanding
Ability to design for the customer experience at every point in the customer journey, understand customer needs, use support data to influence product and business decisions, and recommend strategies for continuous improvement
Strong people development, performance management, and organizational design skills, with a track record of growing leaders and the ability to plan for the needs of our people, including systems, tools, and development opportunities
This is an onsite position with the expectation to be onsite 4-5 days per week in Westbrook, Maine.

What you can expect from us:

Salary range starting at $ 200,000 based on experience
Opportunity for annual cash bonus & annual equity awards
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Travel:

Up to 20% travel is required, including to support teams in EMEA, ANZ, and North America and key customers

Location:

Westbrook, ME

Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

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More about this job

Skills

Technical support
Customer experience
Leadership
Coaching
Process improvement
Reporting
Lead a team
Conflict management
Negotiation
Financial capability
Business knowledge
Sales
Communication skills
Presentation skills
Performance management
Mental health

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