As Product Manager – Generative AI (GenAI), you will define, deliver, and commercialize client-facing GenAI capabilities across IDeaS products, with an initial focus on capabilities IDeaS groups under ‘IDeaS Intelligence’. You will turn complex revenue, commercial, and operational data into trusted, intuitive experiences that help hospitality professionals understand performance, explore causes, summarize insights, and take informed action.
You will work at the intersection of customer problems, product strategy, user experience, data, AI engineering, analytics, and responsible AI. The role owns outcomes rather than models alone: selecting the right problems, defining the experience, establishing quality and safety standards, validating value with customers, and driving adoption at enterprise scale.
This role requires strong product judgment, practical fluency in GenAI product patterns, and the ability to translate emerging technology into dependable SaaS capabilities. Success depends on balancing speed of learning with accuracy, security, privacy, explainability, cost, latency, and customer trust.
What you’ll be doing...
GenAI Product Vision and Strategy
- Define the product vision, strategy, and roadmap for GenAI-powered experiences within IDeaS Intelligence and the broader IDeaS product portfolio.
- Identify high-value client problems where conversational interfaces, summarization, explanation, natural-language exploration, content generation, or agent-assisted workflows can improve commercial decision-making.
- Distinguish where GenAI is the right solution from use cases better served by deterministic analytics, optimization, workflow automation, or conventional user experience patterns.
- Develop investment hypotheses and business cases grounded in customer value, strategic differentiation, adoption potential, implementation effort, operating cost, and commercial opportunity.
- Monitor relevant AI market, technology, regulatory, and hospitality trends and translate them into practical product choices.
Customer Discovery and Experience Definition
- Lead discovery with revenue leaders, analysts, property teams, multi-property operators, and enterprise customers to understand decisions, workflows, trust requirements, and adoption barriers.
- Define end-to-end GenAI experiences, including entry points, conversation flows, follow-up interactions, source grounding, citations, user controls, escalation paths, and human review.
- Translate customer and business needs into product requirements, product playbooks for AI execution, user stories, acceptance criteria, prototypes, and measurable experience-quality targets.
- Design for different levels of AI confidence and user expertise, ensuring outputs are clear about evidence, assumptions, uncertainty, recommended next steps, and limits.
- Run concept tests, design-partner programs, alpha and beta releases, and structured feedback loops with strategic customers.
AI Product Development and Evaluation
- Partner with AI/ML Engineering, Data Science, Architecture, Design, Analytics, Security, Privacy, Legal, Quality Assurance, and domain experts to deliver production-grade capabilities.
- Define and prioritize product patterns such as retrieval-augmented generation, tool use, structured outputs, in-context assistance, multi-turn conversation, summarization, and agent-assisted workflows.
- Create evaluation frameworks that combine offline test sets, expert review, automated evaluation, red-team scenarios, and production telemetry.
- Establish release criteria for groundedness, factual accuracy, relevance, completeness, usability, latency, reliability, safety, and cost per interaction.
- Own the product response to failure modes such as hallucination, unsupported recommendations, prompt injection, data leakage, stale context, inconsistent answers, and overreliance by users.
- Ensure feedback, corrections, model and prompt changes, evaluation results, and production incidents contribute to a disciplined continuous-improvement cycle.
Responsible AI, Trust, and Enterprise Readiness
- Embed responsible AI principles into product requirements and lifecycle decisions, including fairness, transparency, accountability, privacy, security, accessibility, and appropriate human oversight.
- Define how experiences communicate source provenance, limitations, confidence, and the distinction between generated explanation and authoritative IDeaS calculations or recommendations.
- Partner with Security, Privacy, Legal, and Architecture to define data boundaries, retention expectations, access controls, auditability, vendor and model governance, and acceptable-use safeguards.
- Ensure all defined and agreed boundaries and controls are implemented prior to release.
- Maintain clear product documentation for intended use, known limitations, evaluation evidence, and operational ownership.
Delivery, Commercialization, and Adoption
- Own prioritization and product delivery across discovery, experimentation, production hardening, launch, and scaled adoption.
- Partner with Product Marketing and Commercial teams on positioning, packaging, monetization, competitive differentiation, demonstrations, and sales enablement.
- Work with Solution Success, Consulting, Support, and customer-facing teams to define onboarding, education, adoption, feedback, and support models.
- Develop launch and release-readiness plans that include quality evidence, operational monitoring, support playbooks, customer communications, and rollback or feature-control options.
- Communicate decisions, trade-offs, progress, dependencies, and risks clearly to executives, delivery teams, and customer stakeholders.
Measurement and Product Growth
- Define a balanced scorecard covering customer outcomes, adoption, engagement, answer quality, trust, task completion, time saved, retention, revenue impact, operational reliability, latency, and unit economics.
- Instrument user journeys to understand which questions are asked, where users abandon or correct outputs, which capabilities drive repeat use, and where the experience fails to create value.
- Use experimentation and cohort analysis to improve discoverability, usefulness, trust, and sustained adoption without optimizing solely for conversation volume.
- Continuously refine the roadmap using customer evidence, evaluation results, product telemetry, commercial performance, and changes in AI capability or cost.
What you’ll bring to us…
- Bachelor's degree in Business, Hospitality, Computer Science, Engineering, Analytics, Economics, Operations Research, Human-Computer Interaction, or a related field, or an equivalent combination of education, training, and relevant experience.
- 3+ years of experience in Product Management, Product Development, AI/ML products, Analytics, Strategy, Consulting, or related software roles.
- Experience defining and delivering customer-facing SaaS or enterprise software products from discovery through launch and adoption.
- Demonstrated ability to translate complex customer problems, data, and technical constraints into clear product requirements and intuitive experiences.
- Practical understanding of GenAI product concepts, including large language models, prompting, retrieval-augmented generation, grounding, evaluation, guardrails, and human-in-the-loop design.
- Ability to define measurable quality and business outcomes and make evidence-based prioritization decisions.
- Strong written, verbal, and visual communication skills, including the ability to explain AI behavior and trade-offs to technical, commercial, executive, and customer audiences.
- Experience leading cross-functional teams and influencing without direct authority.
Preferred
- Experience building or managing production GenAI, conversational AI, analytics, decision-support, or agent-assisted products.
- Experience in hospitality, travel, revenue management, pricing, forecasting, commercial optimization, or enterprise business intelligence.
- Familiarity with experimentation, LLM evaluation, model and prompt versioning, observability, red teaming, and AI quality or safety practices.
- Experience with enterprise data architectures, APIs, semantic layers, identity and access management, privacy, security, or multi-tenant SaaS environments.
- Experience working with enterprise customers and regulated or high-trust use cases.
- Experience supporting commercialization, packaging, monetization, go-to-market, and adoption of new technology capabilities.
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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