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Added 6 mins ago
UO
Finance and Accounting Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…This role is responsible for procurement, travel, accounting programs and all related financial processes while ensuring compliance with state fiscal rules and sponsor, campus and…
Added 14 mins ago
Senior Project Manager, US Wealth Management PMO
CIBC
Chicago, IL
The Senior Project Manager is a seasoned expert responsible for the delivery of highly complex projects from end to end including initiation, requirement gathering, design, construction,…
Added 14 mins ago
Manager - EA Material Management
United Airlines
Chicago, IL
The Manager – EA Material Management leads the team responsible for material planning and oversight of Supply Chain activities as it relates to Engineering Authorization (EA) projects. This…
Added 14 mins ago
Manager, Project Management - Partnerships Ops & Well Managed Team
Capital One
Chicago, IL
Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
Added 15 mins ago
Manager, Project Management - Card Partnerships
Capital One
Chicago, IL
Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
Added 40 mins ago
W
Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Walmart is seeking a visionary and highly strategic Group Director, Product Management – Global Fraud, Identity & Account Protection to define and lead the future of trust, safety, and…
Added 41 mins ago
Chief Engineer - Aircraft Development
Kratos Defense & Security Solutions, Inc.
Roseville, CA
Supports program management and project engineers with development of program planning strategies, technical cost estimates, evaluations of alternatives, risk management, logistics…
Added 41 mins ago
Research Program Manager
Meta
Menlo Park, CA
…research group specializing in rigorous research to answer strategic product and business questions. They are not tied to a specific app or product, but instead work across the company,…
Added 1 hour ago
Program Director, Space Electromagnetic Warfare
GRVTY
Sterling, VA
The Program Director owns end-to-end delivery of complex space electromagnetic warfare (EW) programs, from contract award through development, integration, test, deployment, and…
Added 1 hour ago
Sentinel PLM Systems Engineering Manager 3
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems is currently seeking a Product Lifecycle Management (PLM) Systems Engineering Manager 3 to join our Engineering team within the Strategic Deterrent Systems…
Added 1 hour ago
Manager, Student Success and Retention Initiatives
ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS
PROVO, UT
…ROLE / WHY THIS ROLE MATTERS The Student Success and Retention Manager (SSRM) reports to the Director of the Office of Student Engagement and Success and plays a central role in advancing…
Added 1 hour ago
W
(USA) Pharmacy Manager-$50K SIgn On Bonus
Walmart
GUYMON, OK
- $112,000 to $197,000 USD / year
…plans and providing direction and guidance on executing Company programs and strategic…
Added 1 hour ago
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Senior Manager, Business Strategy - International VMO
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…risks, collaborating with cross functional partners to develop program enhancements managing the reporting and communication of key performance metrics, ensuring alignment across functional…
Added 1 hour ago
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ASSISTANT GENERAL MANAGER (Fashion, Import, Jewelry, Regional, Wm.com, Returns)
Walmart
GLENDALE, AZ
- $116,000 to $174,000 USD / year
As an Assistant General Manager at Walmart's E-commerce Fulfillment Center, you will play a critical leadership role in launching and operating a state-of-the-art facility that delivers for…
Added 1 hour ago
HR Manager
Saputo Cheese USA, Inc.
DELHI, NY
…environment. Ready to bring your best? The Human Resources Manager is a strategic business partner, who will drive and lead HR initiatives to increase organizational effectiveness, mitigate…
Added 1 hour ago
Offshore MCU Project Engineering Lead
GE Vernova
Unspecified, NY
As the Offshore MCU Project Engineering Lead, you will play a strategic role on the project - first managing the project engineering team for MCU and overseeing engineering across all…
Added 1 hour ago
UO
Facilities Manager, Structural Trades
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The role is responsible for recommending and implementing strategic maintenance initiatives to the Facilities Manager of Structural and Small Projects that support the university's…
Added 2 hours ago
A
Technical Program Manager Defense Systems
Actalent
Mukilteo, WA
- $140,000 to $160,000 USD / year
Job Title: Technical Program Manager Defense Systems
Added 2 hours ago
AA
Manager, Enterprise PMO
Alaska Airlines
SeaTac, WA
- $120,400 to $180,600 USD / year
The Manager, Enterprise PMO executes the EPMO strategy and delivers a portfolio of strategic, complex initiatives. This role ensures projects are delivered on time, with high quality and…
Added 2 hours ago
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Manager, Project Management - Cross-Border Seller Programs
Walmart
Bellevue, WA
- $70,000 to $169,000 USD / year
The Project Manager - Cross-Border Seller Programs will help build scalable operating mechanisms that support Walmart Marketplace’s global growth. As part of Walmart’s Marketplace Global…
Added 2 hours ago
W
(USA) Staff, Product Manager - WMC Data Foundation
Walmart
Bellevue, WA
- $132,000 to $264,000 USD / year
As a Staff Product Manager, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires deep…
Added 2 hours ago
Technical Program Manager, Annapurna
Amazon
Seattle, WA
Annapurna Labs is implementing SAP S/4HANA as part of a strategic transformation program to support its end-to-end supply chain, from procurement and manufacturing through inventory…
Added 2 hours ago
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(USA) Pharmacy Manager-$30K Sign On Bonus
Walmart
Mcminnville, OR
- $112,000 to $197,000 USD / year
…orders administering immunizations and administering other programs developed by Walmart in compliance with Board of Pharmacy statutesregulations Drives sales and profit in the Pharmacy and…
Added 2 hours ago
COORD, QUAL/UM-HOME HEALTH/INF, On Call
Kaiser Permanente
Portland, OR
…home health and home infusion to assure they meet established program criteria. Interprets referral limitations, Benefits and communicates this information to members, non-plan providers,…
Added 2 hours ago
Sr HR Analyst
Delek US Holdings
Brentwood, TN
The Sr HR Analyst provides and integrates advanced and predictive analytics, people metrics and reporting to develop strategic and operational insights for workforce decision making.…

Closed listing

ICW Group

Legal Operations & Analytics Manager

Lisle, IL, United States

$137,617.39 - $232,082.34 · Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $137,617.39 - $232,082.34
Job type: Full-time
Experience: Minimum of 7 years’ experience in legal operations, outside counsel management, or claims litigation management, preferably within a P&C or workers' compensation insurance carrier.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

The Legal Operations & Analytics Manager is responsible for the strategic management of ICW Group's outside (panel) counsel network across all lines of business. This role monitors the annual defense spend on Workers' Compensation, General Liability, Auto Liability, Coverage, and Bad Faith litigation. This position oversees the outside counsel panel, manages a data-driven performance framework to monitor law firm effectiveness and outcomes, governs e-billing and invoice compliance, and identifies opportunities to leverage artificial intelligence and legal technology to improve claim outcomes, enhance operational efficiency, and optimize litigation spend while maintaining defense quality.

Outside Counsel Panel Management & Governance

Provides strategic oversight of ICW Group’s outside counsel panel across insurance offerings encompassing Workers' Compensation, General Liability, Auto Liability, Coverage, and Bad Faith, including panel selection standards, performance expectations, tiering, geographic coverage and specialty expertise.
Leads the Request for Proposal (RFP) process as well as firm onboarding/offboarding. Negotiates rates including alternative fee arrangements (flat fee, blended rate, success-based structures) where appropriate based on claim severity and complexity.
Serves as the primary relationship owner for panel firms, balancing cost discipline with the need to maintain strong defense relationships and good litigation quality.

Legal Spend & Budget Management

Manages the Workers' Compensation defense budget and builds out comparable spend visibility and budget ownership for GL, Auto, Coverage, and Bad Faith as programs are onboarded.
Partners with Finance / Claims leadership for quarterly and annual forecasting of outside counsel spend by line of business and severity band.
Identifies and executes cost-reduction opportunities without compromising claim outcomes.

Performance Analytics & Objective Scorecards

Leads the design, administration, and ongoing refinement of ICW Group's Defense Attorney Scorecard, leveraging objective, weighted KPIs to assess law firm performance, outcomes, efficiency, and cost effectiveness across severity bands.
Translates law firm performance results into actionable panel management recommendations, including counsel assignment, referral, and In-House Counsel utilization strategies.
Partners with Data Science and Analytics to enhance performance measurement frameworks, validating and incorporating emerging indicators of legal outcomes, efficiency, service quality, and litigation effectiveness.
Delivers executive-level reporting and trend analyses on law firm performance, litigation spend, and panel effectiveness, providing strategic insights to Claims leadership and key stakeholders.

Billing Governance, E-Billing & Compliance

Establishes and oversees outside counsel billing policies and standards, promoting cost discipline, transparency, and compliance across all lines of business.
Conducts billing analytics and invoice audits to identify cost-saving opportunities, improve billing efficiency, and ensure legal services are aligned with agreed-upon engagement standards.
Manages the e-billing program, ensuring efficient invoice processing, effective controls, and clear communication of billing requirements to both internal stakeholders and outside counsel.

AI & Legal Technology Enablement

Partners with Claim Strategy & Operations and IT to assess, pilot, and deploy AI-driven solutions that improve legal operations, spend management, and litigation efficiency.
Establishes the strategic roadmap for AI adoption within legal operations, prioritizing opportunities to streamline workflows, enhance productivity, and improve organizational outcomes.
Evaluates outside counsel adoption of AI and related legal technologies, incorporating their impact on efficiency, value, and pricing into panel management and engagement strategies.

Coverage & Bad Faith Program Build-Out

Develops the governance and vendor management framework required to extend ICW Group’s data-driven legal operations model to Coverage and Bad Faith litigation.
Works closely with stakeholders to manage counsel selection, bad faith escalation protocols, and performance monitoring tailed to the unique risk profile of these matters.

Cross-Functional Collaboration & Reporting

Acts as a strategic connector across Claims, Legal, Finance, and Analytics functions, facilitating data-driven decisions related to outside counsel performance, legal operations, and spend management.
Produces and delivers executive-quality analytics, scorecards, dashboards, and presentation materials that communicate litigation performance, legal spend, and key business trends.
Evaluates evolving litigation trends and market developments across Workers' Compensation, General Liability, Auto Liability, Coverage, and Bad Faith matters, incorporating insights into panel oversight and long-term legal operations strategy.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

Bachelor’s degree in a related field required (or equivalent combination of education and experience). J.D., paralegal certification, or equivalent legal operations credential preferred.
Minimum of 7 years’ experience in legal operations, outside counsel management, or claims litigation management, preferably within a P&C or workers' compensation insurance carrier.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

Strong computer skills with MS Office including advanced Excel required; experience with BI/data tools (e.g., Power BI, Tableau) preferred.
Experience with e-billing and legal spend management platforms and a demonstrated interest in applying AI/legal technology to operational workflows.

Additional Preferred Skills

Prior experience building or administering a multi-line-of-business outside counsel scorecard or panel program.
Experience piloting or implementing AI-enabled legal or claims technology.
Insurance industry experience across multiple lines of business (WC, GL, Auto, Coverage).

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

The current range for this position is

$137,617.39 - $232,082.34

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category: Shared Services

Job Type: Full time

Req ID: JR101753

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