Senior Referral Coordinator-CA534901

Minimum Qualifications

• Education: Bachelor's degree; Master's degree in social work or other relevant field preferred.
• Experience: 2 years of experience working with individuals with mental illness, substance use disorder and/or experiencing homelessness, or with lived experience of mental health or substance use recovery. Experience with NYS/NYC eligibility criteria, and funding sources
• Certifications/Licenses: N/a
• Work Eligibility: Must be authorized to work in the U.S.
• Work Location Requirement: Hybrid

Compensation

Hourly: $30.2884

What we Offer

We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role

• Function as integral ICL Hope Center team member, engaging in close coordination and communication with ICL Hope Center staff, Entitlements Department, and ICL treatment, housing and care coordination programs.
• Respond to internal referrals, referrals from external providers, and people seeking services received by email, fax, phone, and through referral management platforms.
• Ensure all referral information and follow-up is accurately documented in referral management system.
• Conduct whole health brief screening for housing, care coordination and treatment services.
• Schedule housing interviews and intake appointments.
• Ensure match between individual’s needs and preferences and program eligibility criteria.
• Review referral material for completeness. Contact referral sources to gather more referral information if needed.
• Maintain accurate information on ICL program types, admission criteria, and program services to facilitate highest quality care matching.
• Support referral and intake workflows to ensure effective and efficient admission process.
• Collaborate with external providers to ensure coordination of care and linking to outside providers as necessary.
• Maintain contact with referring providers providing updates regarding vacancies, referral status, documents needed, and expected move dates.
• Ensure all information is accurately documented in the electronic record and government databases in the required timeframes.
• Act as ICL whole health ambassador, demonstrating commitment to health equity and reducing health disparities
• May be assigned other tasks and duties reasonably related to the job responsibilities.

Senior Referral Coordinator duties:

• Process housing and non-housing referrals and schedule appointments.
• Conduct daily monitoring of online vacancies to identify any unassigned vacancies and report to the supervisor.
• Conduct twice-weekly monitoring of online vacancies to ensure each vacancy has active referrals. Identify vacancies without active referrals and report them to the supervisor for appropriate follow-up.
• Process clients’ housing admissions ensuring admissions and transfers are processed accurately, completely, and within required timeframes.
• Generate and create reports.