JOB SUMMARY:
The Program Director is responsible for the overall operation and for the coordination of all therapeutic services. Responsible for personnel management, fiscal operations, inventory management, recipient services, safety and welfare of recipients, hiring and training of personnel, directing and coordinating the activities of the staff, and administration of the program. Establishes clinical procedures and policies for recipients and ensures that program operations meet or exceed agency and regulatory guidelines. Ensures adherence to program philosophy and regulations.
ESSENTIAL JOB FUNCTIONS: (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)
Provides Clinical Services:
- Manage a caseload and directs clinical treatment services provided to clients, oversees the development, implementation, and review of service plans to address issues of rehabilitative services provided and mental illness.
- Maintains a safe and therapeutic environment.
- Authorizes intake and discharge decisions. Oversee the intake and pre-placement process: interviews referred individuals, reviews records and other relevant information, performs individual assessments in collaboration with other appropriate staff.
- Provides clinical oversight of strengths-based assessment and rehabilitative services provided by staff to residents to ensure the quality and that services meet or exceed regulatory guidelines. Monitor’s counseling performed by staff either individually or with residents in groups to evaluate the quality of the service.
- Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the individual’s situation, and that the staff is evaluating the resident’s capabilities. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly services plan reviews, assessments, medical records, and progress notes. Responsible for the accuracy of data entered into a computer database or manual records.
- Inform staff of the types of clinical and rehabilitative services, recreational activities, and ICL programs available.
- Reviews crisis assessment of clients with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual client, and staff actions during a crisis situation.
- Inform staff of community resources and ensure that staff are accompanying clients on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the resident.
- Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
- Regularly directs meetings concerning clinical issues.
- Coordinates the treatment team, which will include the client, family/support network, community mental health staff (community clinic and/or day treatment program), educational and vocational staff, and other collaterals as appropriate.
Direct and Supervise Personnel:
- Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff with the suspense established by the Human Resources Department.
- Ensures staff compliance with the agency’s time and attendance policy; recommends disciplinary action for those out of compliance.
- Manages the completion of performance evaluations, recommends staff for the employee recognition award and promotions.
- Conducts staff supervision in accordance with agency and division policy.
- Administers disciplinary actions in accordance with agency and division policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed.
- Reviews authorized staff positions and personnel budget, submits Request for Personnel (RFP) on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law. Recommend changes to authorized staffing patterns and personnel budget.
- Ensures that staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan.
- Manages employee accident reporting and initial submission of workers’ compensation claims.
- Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination.
- Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).
- Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
- Provides oversight into the area of administrative record keeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.
- Manages the orientation of new personnel and adherence to program philosophy and regulations.
- Conduct employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources.
Maintains Property Accountability:
- Maintains accountability and serviceability of all ICL property assigned to the program, to include vehicles. Reports lost, stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged.
- Authorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.
- Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged.
Provides Quality Assurance Oversight:
- Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to residents.
- Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals. Participates in the development of Quality Assurance and Improvement plans and in the oversight of outcome assessment consistent with these plans.
- Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit.
- Reviews plans for corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.
- Provides oversight into submission of statistical data.
Assures Fiscal Control and Accountability:
- Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns.
- Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval.
- Manages resident funds program. Develops internal money management procedures.
- Monitors census, entitlements, and collections to maximize revenue. Maintains census at expected occupancy levels.
Assures Client and Family/Support Network Involvement:
- Educates staff in the benefits of client and family/support network involvement, levels of client and family/support network involvement, types of client and family/support network involvement, nature of resident and family/support network involvement, and issues of working with client and families/support networks.
- Develop a program strategy for partnering with clients and families/support networks and develop activities that foster program-resident and family/support network cooperation, collaboration, and coordination.
- Fosters the development of consumer involvement committees.
Fosters Community Relations and Integration:
- Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness and residential care.
- Educates staff and clients on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
- Cooperates with other organizations in the development of understanding and interest participating in long-range plans for residential program development.
- Develop relationships and written agreements with community resources (i.e., schools, local departments of social services, mental health agencies, psychiatric centers, hospitals, courts, recreational agencies, police departments, etc.) to improve service access for residents in the program.
Conducts Investigations: Conducts internal investigations of untoward incidents as directed by Quality Assurance or Human Resources in accordance with agency policy.
General: Willingness and ability to use ICL supplied communication tools (e.g. computers, laptops, telephones, fax, etc.) regularly in the course of conducting business. Compliance with attendance rules and the ability to work on a regular and flexible schedule and has on-call responsibilities.
ADDITIONAL TASKS:
- Attend division meetings and planning meetings, as required.
- May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations.
- May review drafts, procedures, and job descriptions.
- May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
- May be chairperson or a member of an agency or division committee(s).
- Performs other job-related duties as assigned.
RELATIONSHIP WITH OTHERS:
This is a management position that reports to a Cluster Director or Executive Director of a Division depending on the internal organizational structure of the Division. Required to coordinate activities within the divisional cluster and with departments in the Administration Division.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
- Committed to the active promotion of ICL values and goals.
- Knowledge of mental health legislation and the ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment and rehabilitative services.
- Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks.
- Ability to manage resources, which includes money, material, time, and people.
- Ability to prioritize, think logically and follow procedures and instructions.
- Position requires flexibility with hours, may require after-hour calls.
- Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third-party insurance personnel.
- Must have an excellent understanding of state and city OASAS/DOH/ OMH) regulations.
- Must have knowledge of third party and managed care requirements.
- Excellent written and verbal communication skills.
- Successful track record of leading diverse interdisciplinary staff is essential.
- Position requires flexibility with hours, may require after-hour calls.
- Committed to the active promotion of ICL values and goals.
- Knowledge of mental health legislation and the ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment and rehabilitative services.
- Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks.
- Ability to manage resources, which includes money, material, time, and people.
- Ability to prioritize, think logically and follow procedures and instructions.
- Position requires flexibility with hours, may require after-hour calls.
- Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third-party insurance personnel.
- Must have an excellent understanding of state and city OASAS/DOH/ OMH) regulations.
- Must have knowledge of third party and managed care requirements.
- Excellent written and verbal communication skills.
- Successful track record of leading diverse interdisciplinary staff is essential.
- Position requires flexibility with hours, may require after-hour calls.
QUALIFICATIONS AND EXPERIENCE:
Licensed Psychologist or Licensed Clinical Social Worker with current, valid NYS registration. The condition of continuing employment is that licensure is maintained. Possession of a CASAC may also be required based on specific program and funder mandates. Training and Experience: 3 years minimum clinical experience (with children, adolescents, and adults). 1 year minimum progressive administrative and/or supervisory experience.
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