Job Overview
The Senior Director of Integrations is responsible for the strategy, operational performance, and transformation of the company's global integration practice. This leader will evolve the organization from a predominantly customized delivery model into a standardized, scalable, and highly supportable capability that improves customer outcomes, increases delivery efficiency, reduces support burden, and enables global growth.
The role will lead a global team of integration managers and consultants while establishing repeatable delivery models, governance standards, and technical best practices across the integration lifecycle.
A key priority will be improving the implementation, supportability, and scalability of the company's strategic HCM integration ecosystem, including Workday, SAP SuccessFactors, SAP, Oracle, ADP, UKG, and other enterprise HR technology partners. The leader will also develop India's role as a strategic delivery center, expanding global delivery capacity through standardized methodologies, skills development, and operational excellence.
Success in this role requires strong leadership across Professional Services, Product Management, Engineering, Customer Support, and Sales to drive a more predictable, efficient, and customer-centric integration practice.
About Us
ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.
ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.
Responsibilities
Integration Strategy & Transformation
- Define and execute the multi-year vision and roadmap for the integration organization.
- Establish a scalable operating model that balances customer flexibility with standardization, efficiency, and long-term maintainability.
- Transform integration delivery from highly customized approaches toward reusable frameworks, repeatable methodologies, and standardized implementation patterns.
- Develop governance models, operating metrics, and executive reporting to drive accountability and continuous improvement.
- Leverage automation, AI, accelerators, and reusable assets to improve implementation quality, predictability, and productivity.
Standardization, Serviceability & Support Excellence
- Establish enterprise standards for integration architecture, implementation methodologies, testing, documentation, monitoring, and operational support.
- Increase consistency across implementations by reducing unnecessary customization and promoting approved integration patterns.
- Partner closely with Customer Support to improve troubleshooting capabilities, operational readiness, documentation quality, and knowledge transfer.
- Lead root-cause analysis programs focused on recurring integration defects, escalations, and support challenges.
- Establish supportability requirements for all new integrations and major enhancements.
- Improve overall platform reliability, integration stability, and customer experience across the installed base.
Product & Engineering Partnership
- Establish a strong strategic partnership with Product Management and Engineering to improve integration platform maturity and serviceability.
- Influence roadmap priorities using implementation metrics, customer feedback, support trends, and operational data.
- Partner with Product teams to improve engineering-built integrations, Workato-based integrations, connectors, APIs, and integration tooling.
- Create formal governance, feedback loops, and prioritization processes between Professional Services, Support, Product Management, and Engineering.
- Champion initiatives that simplify implementation, reduce support burden, and improve the operational readiness of strategic integrations.
HCM Ecosystem Strategy
- Own the strategy and performance of the company's largest and most critical integration category: enterprise HCM integrations.
- Develop standardized implementation approaches, delivery playbooks, accelerators, testing frameworks, and support models for strategic HCM partners.
- Drive improvements in deployment predictability, implementation effort, customer experience, and supportability for key HCM ecosystems.
- Establish stronger technology partnerships and operational alignment with strategic integration vendors and platforms.
- Reduce delivery variability and enable scalable execution across the highest-volume integration categories. Based on current portfolio performance, particular focus will be placed on Workday, SAP SuccessFactors, SAP, Oracle, ADP, and other strategic HCM platforms.
Global Delivery & India Expansion
- Build and execute the global delivery strategy for the Integrations organization.
- Expand India's role as a strategic center of excellence for implementation, testing, support, monitoring, and operational activities.
- Establish certification programs, skills development frameworks, and delivery standards that enable broader ownership across India-based teams.
- Increase global delivery leverage through standardization, repeatability, and process maturity.
- Implement follow-the-sun delivery and support capabilities that improve responsiveness and operational coverage.
- Ensure consistent customer outcomes, quality standards, and delivery performance regardless of geographic location.
- Create workforce plans that support growth, scalability, succession planning, and long-term organizational maturity.
Delivery & Operational Excellence
- Own delivery performance for all integration engagements.
- Improve implementation predictability, quality, efficiency, and profitability.
- Develop capacity planning, resource management, utilization, and forecasting processes.
- Drive improvements in implementation cycle times, customer outcomes, and delivery margins.
- Establish executive-level governance and performance management practices to ensure operational excellence across the integration organization.
Leadership & Talent Development
- Lead, develop, and inspire a high-performing global organization.
- Build leadership capability, succession plans, and technical career paths.
- Develop strong technical and consulting capabilities across all levels of the organization.
- Foster a culture centered on accountability, customer outcomes, operational excellence, innovation, and continuous improvement.
- Create an environment that attracts, develops, and retains top integration talent.
Qualifications
- 12+ years leading enterprise software integration, technical consulting, professional services, or implementation organizations.
- Proven experience leading managers and global technical teams.
- Demonstrated success standardizing highly customized delivery environments.
- Experience improving supportability, operational stability, and customer support outcomes.
- Strong partnership experience with Product Management and Engineering organizations.
- Experience influencing platform roadmaps and technical architecture decisions.
- Proven track record transforming service delivery models while improving quality and profitability.
- Strong executive communication and stakeholder management skills.
- Knowledge of HCM industry and related technology is highly desired
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and Benefits
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated base salary range for this position is $160,000 – $200,000. In addition, the estimated on-target earnings (“OTE”), which includes base salary and commissions, is $200,000- $250,000.
Actual compensation will depend on various job-related factors, including but not limited to, location, experience, and job qualifications. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
