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Construction Quality Control Lead II - TOS II
Fluor
Tullahoma
This position provides supervisory services to support the site quality program on projects typically overseeing quality control activities for a large or complex discipline(s) and / or…
Added 1 min ago
SH
Patient Safety Specialist (RN), Full Time Days
Stanford Health Care Tri-Valley
United States
- $75.72 to $100.96 USD / hour
- Full-time
…hospitals incident/event reporting system, including staff and manager education, and for conducting intensive investigation or root cause analysis related to the delivery of safe and…
Added 2 mins ago
KC
Industrial Project Manager
KPFF Consulting Engineers
Seattle, WA
- $93,000 to $140,000 USD / year
The KPFF Industrial Group is hiring! We are a group focused on project leadership who work directly with high profile, nationwide clients, who are driving innovation in the US economy. We…
Added 2 mins ago
KC
Structural Design Lead, Industrial Projects
KPFF Consulting Engineers
Seattle, WA
- $93,000 to $140,000 USD / year
The KPFF Industrial Group is hiring! We are a group focused on project leadership who work directly with high profile, nationwide clients, who are driving innovation in the US economy. We…
Added 4 mins ago
QA/QC Technician
Loenbro
Afton, TX
Quality Assurance: Develop and maintain a robust quality assurance and quality control (QA/QC) program for electrical projects, including the review of project plans and specifications.
Added 4 mins ago
Mechanical Project Quality Manager
Loenbro
Ellendale, ND
Job Title: Project Quality Manager (Mechanical)
Added 4 mins ago
MS
Associate, Employee Experience and Employee Listening - Remote US
Military Spouse Jobs & VetJobs
United States
- $85,000 to $95,000 USD / year
Execute the organization's employee experience survey program, including planning, coordinating, and administering multiple employee surveys annually; manage project plans, communications,…
Added 5 mins ago
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Customer Service Representative
ICEE
La Vergne, TN
- From $19.5 USD / hour
Performs other duties as assigned by the Project manager
Added 5 mins ago
Clinical Laboratory Manager
Unified Women's Healthcare
Tampa, FL
The Clinical Laboratory Manager plays a vital role in the overall safety of the clinical pathology laboratory and is responsible for managing daily operations of the lab. The Clinical…
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Miami Accessible Media Project Manager
State of Indiana
Bunker Hill, IN
The Miami Accessible Media Project Manager oversees daily operations of the MAMP, a partnership with the Indiana Department of Correction that facilitates production and distribution of…
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Principal Mechanical Engineer
Westinghouse Electric Company, LLC
Hopkins, SC
You will report to the Design Engineering and Plant Modification (DEPM) Manager. and be located at Columbia, SC. We offer an Operational workplace persona, allowing employees to work from…
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Senior Program Manager
Chickasaw Service Solutions, LLC
Fort Belvoir, VA
The Sr. Program Manager implements, manages and controls all program directives related to the contract. This position ensures the timely accomplishment of all specified requirements and…
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Electronics Technician Supervisor
Chickasaw Alliance Group, LLC
Charleston, SC
Works closely with the government project manager and supports the needs of the program at the sponsor level or with program stakeholders.
Added 6 mins ago
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Consulting - Tech Cons - SAP - SCM - OTC - Engr and Sys Int - Manager - Multiple Positions - 1758174
EY
Cincinnati, OH
- $141,918 USD / year
…operations. Focus on providing one stop solutions for end-to-end project implementation enabled by SAP products. Advise on the strategy, design, configuration, and implementation of SAP…
Added 6 mins ago
Transition Consultant I
Gilbane Building Company
Sacramento, CA
…responsible for the planning and tactical execution of a short-term project scope of work or a specific task on a larger project, either individually or through supervision of less senior…
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Construction Engineer II
Next 150 Construction, LLC
New Florence, MO · St. Louis, MO
Partners with Project Manager on coordinating and distributing all project information
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Production Manager - OV
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Our Production Manager offers an experienced manufacturing leader the opportunity to oversee daily production operations while driving safety, quality, efficiency, and continuous…
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Facility Security Officer
Integra
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Support project mobilization and demobilization security activities.
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Program Manager
Husqvarna Professional Products, Inc.
Charlotte, NC
The Program Manager is an individual contributor role responsible for leading cross-functional supply chain, distribution and network programs across North America, each containing several…
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Closing Store Manager
Pete's Fresh Market
Tinley Park, IL
- $20 to $22 USD / hour
The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and…
Added 7 mins ago
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Closing Store Manager
Pete's Fresh Market
Orland Park, IL
- $20 to $22 USD / hour
The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and…
Added 7 mins ago
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Closing Store Manager
Pete's Fresh Market
Matteson, IL
- $20 to $22 USD / hour
The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and…
Added 7 mins ago
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Closing Store Manager
Pete's Fresh Market
Lemont, IL
- $20 to $22 USD / hour
The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and…
Added 7 mins ago
PF
Closing Store Manager
Pete's Fresh Market
Glen Ellyn, IL
- $20 to $22 USD / hour
The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and…
Added 7 mins ago
PF
Closing Store Manager
Pete's Fresh Market
Wheaton, IL
- $20 to $22 USD / hour
The Closing Store Manager is responsible for overseeing store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and…

ICEE

Customer Service Representative

La Vergne, TN, United States

From $19.5 USD / hour

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Job details

Pay: From $19.5 USD / hour
Experience: Prior role in customer service with some experience with a minimum of 1 – 2 years.
Posting language: English
Posted: Nov 5, 2026

Original job description

The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.

Customer Service Representative / Call Center Representative

Monday - Friday, 9am-6pm

ONSITE CALL CENTER at the Corporate Headquarters of The ICEE Company in La Vergne, TN

Pay from: $19.50 hourly / bi-weekly: Pay is based with experience, education, skills, training, and certifications.

POSITION SUMMARY:

At The ICEE Company, the World’s #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. Under the supervision of the customer service manager. The Customer service representative needs to be able to work closely and proficiently with our valued ICEE and manage Service customers.

ESSENTIAL FUNCTIONS:

Set goals for performance and deadlines complying with the Company’s plans and vision.
Input work order details from Customers into internal call entry program for scheduling
Input technician completion details into various customer web portals to report the service call as completed
Provide updates on existing service calls to the customer as updates are available.
Submit repair quotes through various customer web portals for approval
Undertake other various data entry tasks as assigned by the Customer Service Manager.
Manage Public call ins and email/contact appropriate field Director
Performs other duties as assigned by the Project manager

COMPETENCIES:

Customer relations, interpersonal relationships, team relations, and service.
Excellent organizational and time management skills.
Must be a self-starter with the ability to lead a Service Region to accomplish team goals.
Great oral and written communication skills.
Proficient with all aspects of Microsoft Office (Word, Excel, PowerPoint).
Drive call center KPIs.
Ability to multi-task in a fast-paced department with the ability to follow through with each task given
Ability to work in a Team Environment and assisting fellow co-workers when needed
Ability to adapt to ongoing changes in procedures and policies
Able to process high volumes of work daily with a positive outcome
Strong decision-making skills
Prioritize excellent time management to drive a positive and productive daily workflow.
Ability to quickly learn and retain various web-based platforms.
High attention to detail and accuracy.

EDUCATION AND EXPERIENCE:

Prior role in customer service with some experience with a minimum of 1 – 2 years.
Demonstrated problem-solving skills and analytical skills.
Excellent customer service skills, communication skills, and interpersonal skills.
Track record of meeting or exceeding department performance goals.

ICEE offers its Employees:

Paid holidays, sick time, paid vacation
Competitive salary based on experience and qualifications
Birthday Holiday!
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401(k) Plan

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

US Hourly Pay Range $19.50 - $19.50 USD

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