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TE
Program Manager
Transgroup Express, LLC
Houston, TX · Elizabeth, NJ · SeaTac, WA · Atlanta, GA · Franklin Park, IL
- $100,000 to $120,000 USD / year
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ICAT LOGISTICS INC

Sr. Operations Agent

ELKRIDGE, MD, United States

$72,080 to $84,800 USD / year

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Job details

Pay: $72,080 to $84,800 USD / year
Experience: 4+ Years of transportation and/or freight forwarding experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Description The role of Sr. Operations Agent is client facing to provide the highest-level customer experience through the processing of shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.

Essential Duties and Responsibilities

Prioritize, schedule, and route shipments for transportation throughout the U.S.
cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable
Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making.
Schedule and arrange pickups and deliveries
Book space with carriers
Negotiate rates with trucking companies, carriers, and cartage agents
Complete required documentation
Prepare quotations for ICAT clients
Track and trace freight, as well as provide estimated times of arrival and verify piece counts
Gather proof of deliveries and enter them into the operating system
Request and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policy
Keep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues
Ensure that all industry and ICAT compliance requirements are met
Exercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.
Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.
Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.
Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.
Collaborate with management and the team to establish plans for meeting short- & long-term goals
Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendors
Join sales calls with key accounts to cultivate relationships
Work with vendors to negotiate rates and/or handle discrepancies, and service issues
Work with station management to actively participate in team meetings and provide ideas for continued team growth and development
Be a leader through actions, communication, and mentoring
May be required to work after hours on call as determined by management
Perform other duties as assigned

Requirements

Qualifications & Skill Requirements

Bachelor’s degree or equivalent experience
4+ Years of transportation and/or freight forwarding experience
Working knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground services
Expertise in the NMFC and density rating Hands-on ability with rating and routing freight
Industry experience with rating and routing freight., spot quotes, partial TL and volume LTL
Understanding of major carriers, including those who serve Canada and Mexico
Proven track record of building relationships and gaining credibility with customers and vendors
Advanced knowledge of operating government freight
Experience working in the USTRANSCOM program a plus
Knowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)
Functional knowledge of international regulations and compliance procedures in air/ocean freight
Experience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level.
Knowledge of international and domestic geography, including countries & major cities
Intermediate skills with Microsoft Office products

Key Competencies

Excels in meeting deadlines and demonstrates superior time management skills
Natural ability to multi-task in a fast-paced work setting, strong attention to detail
Proven analytical, problem-solving skills in a logistics environment
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values

Physical Demands and Work Environment:

Most work is performed indoors in an office setting
Flexible approach to work, due to clients’ needs and project support requirements
Regularly use hands to type, handle, or feel
Required to use close, distance, color, and peripheral vision, depth perception and can focus
Must have clear, easy to understand oral communication ability
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds
Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat

Supervisory Responsibilities: No, but may provide mentoring Travel Requirement: No Salary Range: $72,080 - $84,800

Join Our Team If you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply. Learn more about our available opportunities by visiting https://icatlogistics.com

We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.

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