Jobs in the United States

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Added 2 mins ago
Solar Winds Engineer with a Top Secret Clearance
Peraton
Golden, CO
We are seeking an experienced SolarWinds Engineer to support a mission-critical government customer by designing, implementing, administering, and optimizing enterprise network and…
Added 2 mins ago
Infrastructure Operations Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in United States.
Added 4 mins ago
T
Senior Solutions Architect
Teknowledge
Colorado Springs, CO
- $106,969 to $160,453 USD / year
Added 7 mins ago
DH
Secure Network Operations - Technical
DHS Headquarters
Pensacola, FL · Springfield, VA · Arlington, VA · Idaho Falls, ID · Washington, DC · Chandler, AZ · Stennis Space Center, MS
- $106,700 to $214,500 USD / year
…Network Operations, including Systems Administrator, Network Engineer, Distributed Systems Engineer, and Network Operations Specialist. All positions are in the DHS Cybersecurity…
Added 14 mins ago
Network Engineer - Top Secret Clearance Required
i3
Chantilly, VA
This role leads the design, implementation, and optimization of resilient, secure network infrastructures supporting mission-critical operations. The SME provides strategic and technical…
Added 17 mins ago
Senior Principal Software Engineer
BAE Systems
Nashua, NH
Foundation in Object-Oriented design and implementation principles
Added 17 mins ago
Senior Principal Software Engineer
BAE Systems
Nashua, NH · Austin, TX
Foundation in Object-Oriented design and implementation principles
Added 20 mins ago
Sr. Process Engineer - Drug Product
Encoded Therapeutics
Morrisville, NC
We are seeking an experienced Sr. Process Engineer to join our rapidly growing team based in RTP, NC. This role will focus on the design, implementation and lifecycle management of…
Added 21 mins ago
Sr. Cybersecurity Engineer
Visa U.S.A. Inc.
Austin, TX
…infrastructure, platforms, and services through the design, implementation, monitoring, and continuous improvement of cloud security capabilities. This role works closely with Engineering,…
Added 26 mins ago
T
Senior Solutions Architect
Teknowledge
Colorado Springs, CO
- $106,969 to $160,453 USD / year
Added 35 mins ago
J
Senior Security Engineer, Infrastructure Security
Jobgether
Remote, United States
- $160,000 to $210,000 USD / year
…and next steps. Our partner is looking for a Senior Security Engineer, Infrastructure Security based in the United…
Added 55 mins ago
Physical Design Engineer
Inabia Software & Consulting Inc.
San Jose, CA
Work closely with architects, RTL designers, and DFT engineers to resolve implementation and signoff issues across your blocks.
Added 1 hour ago
J
Senior Engineer, Exposure & Vulnerability Management
Jobgether
Remote, United States
- $134,200 to $180,600 USD / year
As Senior Engineer, Exposure & Vulnerability Management, you will own the technical strategy and implementation of continuous exposure management capabilities, ensuring vulnerabilities are…
Added 1 hour ago
Manufacturing Engineer I - Plant 3
Crown Equipment Corporation
Greencastle, IN
…analysis, layout, cost impact and schedule activities as required. Implementation of processes including equipment procurement, coordination of installation, process capability prove-out,…
Added 1 hour ago
ES
Senior Sales Engineer (Semiconductors)
Elevate Semiconductor
San Diego, CA
- $130,000 to $180,000 USD / year
Elevate Semiconductor is looking for an engineer who enjoys working with customers just as much as working with technology.
Added 1 hour ago
Principal Engineer, Electrical
Blue Bird Brand
Fort Valley, GA
Reporting to the Senior Director of Electrical Engineering, the Principal Design Engineer, Electrical serves as a technical authority for vehicle electrical/electronic architecture,…
Added 1 hour ago
XT
🌎 ML Engineer (MSc. or PhD), Remote- Contract
Xperteez Technology
Remote, United States
- $60 to $120 USD / hour
…or system-level failures, and verifying that the resulting implementation satisfies objective correctness and performance…
Added 1 hour ago
Staff Security Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Security Engineer based in the United States.
Added 1 hour ago
J
Staff Client Support Engineer
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Client Support Engineer based in the United States.
Added 1 hour ago
Sr. Identity Engineer, Google Cloud and DevOps
Jobgether
Remote, United States
As a Senior Identity Engineer, you will lead the design, implementation, and support of identity solutions across Google Cloud Platform and DevOps services.
Added 1 hour ago
J
Lead Software Engineer
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Lead Software Engineer based in the United States.
Added 2 hours ago
Implementation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.
Added 2 hours ago
Sr. Engineer - Drug Substance Engineering Technical Authority (ETA)
Amgen Inc.
NC
SENIOR ENGINEER - DRUG SUBSTANCE PROCESS ENGINEERING
Added 2 hours ago
Data Engineer
Digital Federal Credit Union
Chelmsford, MA
The Data Engineer solves challenging data integration problems using optimal ETL patterns, frameworks, and query techniques across structured and unstructured data sources. The role builds…
Added 2 hours ago
Data Engineer
Digital Federal Credit Union
Marlborough, MA
The Data Engineer solves challenging data integration problems using optimal ETL patterns, frameworks, and query techniques across structured and unstructured data sources. The role builds…

IBM

Customer Success Engineer - Hashicorp

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

Customer Success Engineers (CSE) are responsible for customer technical health and the post-sales customer journey. They are our customers’ primary technical point of contact, driving solution consumption via onboarding, adoption and maturity modeling, and value attainment. You will enable our customers’ adoption of high-value product use cases and help integrate their HashiCorp tools into their software/development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.

Your primary responsibilities will include:

Through continuous engagement, CSEs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!

Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/ extension/ renewal phases, as measured by customer product consumption, health, retention and growth
Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes
Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs
Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer’s lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health

Required technical and professional expertise

Proven experience with solution architecture, sales engineering, technical account management or equivalent experience
Proficiency and experience with concepts and technologies using software development, operations, security cloud, containers, and scheduling platform
Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Terraform, Vault and others
Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
Experience planning projects and leading customers through implementations of highly-technical products
Comfort working with and advising both technical and business partners across the customer lifecycle
Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
Skill in identifying and addressing customer risk, and confidence in mitigating it
Comfort working remotely and performing well given a high level of independence and autonomy

Preferred technical and professional experience

Advanced Technical Knowledge: Experience with designing and implementing complex client solutions, leveraging current product capabilities, and providing input to product teams for solutions refinement.
Technical Accelerator Development: Experience in creating and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, Proposals, and MVPs, to drive sales opportunities.
Competitive Landscape Analysis: Experience with analyzing the competitive landscape, articulating the value proposition/ROI, and understanding market trends to inform sales strategies.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Skills

Sales
Software development
Onboarding
Scheduling
DevOps
IBM Terraform
Communication skills
Customer service
Landscape analysis
Sales strategies
Regulatory compliance

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