Jobs in the United States

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Added 1 min ago
RQ228116 NCIS Network Engineer | Shift Work | Active TS/SCI clearance
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the…
Added 1 min ago
Field Engineer
GD Information Technology, Inc.
United States
…government, defense, and intelligence projects. Join GDIT as a Field Engineer Senior for a career where your growth is just as important as the mission you…
Added 4 mins ago
Senior Network Security Engineer
GD Information Technology, Inc.
United States
The Senior Network Security Engineer is responsible for the configuration, deployment, and management of the customer’s security appliances and infrastructure in a 24x7x365 environment. The…
Added 4 mins ago
RQ228116 NCIS Network Engineer | Shift Work | Active TS/SCI clearance
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the…
Added 4 mins ago
Field Engineer
GD Information Technology, Inc.
United States
…government, defense, and intelligence projects. Join GDIT as a Field Engineer Senior for a career where your growth is just as important as the mission you…
Added 6 mins ago
Chief Engineer (Staff Engineer)
Morgan Pinnacle Group
San Francisco · San Francisco, CA
We are recruiting a Chief Engineer (Staff Engineer) for a profitable, venture-backed company building agentic AI technology for the financial services industry.
Added 10 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…missed retention touchpoints, roster reconciliation delays) and engineer automated software…
Added 11 mins ago
Senior Staff AI / ML Solutions Engineer
ThermoFisher Scientific
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 11 mins ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
The Cyber Platform Engineer is responsible for designing, implementing, and supporting enterprise security solutions within MetLife’s environment. This hands-on role partners with…
Added 11 mins ago
Sr. Reliability Engineer
Chemours
Fayetteville, NC
Chemours is seeking a Senior Reliability Engineer to join our Asset Care team. This position will be located at an APM Manufacturing Site and report directly to the Manufacturing Excellence…
Added 11 mins ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
Are you looking to develop your Machine Learning Engineer career?
Added 11 mins ago
Director - Customer Response Engineering
Trellix
Raleigh, NC
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 11 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Raleigh, NC
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 11 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Raleigh, NC
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 11 mins ago
Network Operations Engineer
Meta
Raleigh, NC
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 11 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Raleigh, NC
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 11 mins ago
Azure DynamoDB Amazon Connect Cloud Front IAM Python Node Engineer
COOLSOFT
Raleigh, NC
Job Description Engineer: Azure, AWS Lambda Functions, DynamoDB, Amazon Connect Cloud Front IAM Python No
Added 11 mins ago
Staff Software Architect
CVS Health
Raleigh, NC
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification
Added 11 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Raleigh, NC
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 11 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Raleigh, NC
…and provides a foundation for growth into the AI Operations Engineer…
Added 11 mins ago
C
AI Data Engineer
Cognizant
Raleigh, NC
- $100,000 to $115,000 USD / year
AWS certifications such as AWS Certified Data Engineer, AWS Certified Developer, or AWS Certified Solutions Architect.
Added 11 mins ago
C
AI Data Engineer
Cognizant
Raleigh, NC
- $100,000 to $115,000 USD / year
AWS certifications such as AWS Certified Data Engineer, AWS Certified Developer, or AWS Certified Solutions Architect.
Added 11 mins ago
Lead Saviynt Engineer
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Lead Software Engineer in Cybersecurity to support the enterprise Identity Governance & Administration (IGA) modernization program. Learn more about career areas…
Added 12 mins ago
Automation Principal Engineer
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
Added 12 mins ago
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Forward Deployment Agentic Engineer
Guidehouse
CHARLOTTE, NC
- $70,000 to $116,000 USD / year

IBM

Customer Success Engineer - Hashicorp

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

Customer Success Engineers (CSE) are responsible for customer technical health and the post-sales customer journey. They are our customers’ primary technical point of contact, driving solution consumption via onboarding, adoption and maturity modeling, and value attainment. You will enable our customers’ adoption of high-value product use cases and help integrate their HashiCorp tools into their software/development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.

Your primary responsibilities will include:

Through continuous engagement, CSEs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!

Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/ extension/ renewal phases, as measured by customer product consumption, health, retention and growth
Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes
Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs
Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer’s lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health

Required technical and professional expertise

Proven experience with solution architecture, sales engineering, technical account management or equivalent experience
Proficiency and experience with concepts and technologies using software development, operations, security cloud, containers, and scheduling platform
Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Terraform, Vault and others
Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
Experience planning projects and leading customers through implementations of highly-technical products
Comfort working with and advising both technical and business partners across the customer lifecycle
Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
Skill in identifying and addressing customer risk, and confidence in mitigating it
Comfort working remotely and performing well given a high level of independence and autonomy

Preferred technical and professional experience

Advanced Technical Knowledge: Experience with designing and implementing complex client solutions, leveraging current product capabilities, and providing input to product teams for solutions refinement.
Technical Accelerator Development: Experience in creating and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, Proposals, and MVPs, to drive sales opportunities.
Competitive Landscape Analysis: Experience with analyzing the competitive landscape, articulating the value proposition/ROI, and understanding market trends to inform sales strategies.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Skills

Sales
Software development
Onboarding
Scheduling
DevOps
IBM Terraform
Communication skills
Customer service
Landscape analysis
Sales strategies
Regulatory compliance

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