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Added 1 min ago
Embedded Systems Engineer - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Test Engineer, Embedded Software Engineer, Firmware Engineer, Embedded Systems Developer, Controls Engineer, Electrical Engineer, Software Engineer, Embedded, Hardware Engineer, Automation…
Added 1 min ago
Engineering Manager - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Experience with ERP or maintenance management software.
Added 1 min ago
Engineering Manager - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Professional Engineer license or advanced technical degree.
Added 3 mins ago
Embedded Systems Engineer - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
Controls Engineer, Electrical Engineer, Software Engineer, Embedded, Hardware Engineer, Automation Engineer, Mechatronics Engineer, Test Engineer, Embedded Software Engineer, Firmware…
Added 20 mins ago
Electrical Systems and Controls Engineer - Remington
The Kinetic Group Operations LLC
Lonoke, AR
Added 20 mins ago
ME
Senior Intermediate Planning Engineer
MISO Energy
Little Rock, AR
- $127,000 to $152,000 USD / year
As a Senior Engineer – Intermediate Planning, you’ll help MISO bridge the critical space between long-term transmission planning and real-time operations. Your work will focus on the…
Added 20 mins ago
G
Sr. Controls Engineer
GPAC
Waukesha, WI
- $115,000 to $140,000 USD / year
As a Controls Engineer you will work with a talented group of people using the latest technologies to provide innovative solutions for our clients. You will be responsible for the design,…
Added 43 mins ago
Senior Automation Engineer
Clear Labs
San Carlos, CA
We're hiring a Senior Automation Engineer to strengthen the performance, reliability, and validation of the laboratory automation supporting our FDA-cleared NGS diagnostics platform. This…
Added 43 mins ago
Systems Integration Lead / Process Engineer
Clear Labs
San Carlos, CA
…infectious disease testing. We're a hands-on team building hardware, software, and wet-lab science together, and we're looking for senior engineers ready to take full ownership of systems,…
Added 47 mins ago
Software Test Engineer II
TGW Systems Inc
Grand Rapids, MI
The Software Test Engineer II is a mid-level engineer who supports a team of Software Engineers in the testing, commissioning, and ongoing support of TGW software solutions.
Added 1 hour ago
Site Reliability Engineer
CLA HUDSON
HUDSON, WI
Added 1 hour ago
Automation Engineer
JONES LANG LASALLE AMERICAS INC
OAK CREEK, WI
Added 1 hour ago
Infrastructure Engineer II
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 1 hour ago
Software Engineer II- ECM Specialization
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 1 hour ago
Infrastructure Engineer I
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 1 hour ago
Electrical and Automation Design Enginee
BAXTER & WOODMAN INC
APPLETON, WI
Added 1 hour ago
Welding Automation Engineer
KOMATSU AMERICA CORP
MILWAUKEE, WI
Added 1 hour ago
Project Engineer, Test
ROCKWELL AUTOMATION INC.
MILWAUKEE, WI
Added 1 hour ago
G
Software Engineer, Growth
Garage
New York City, NY
- $150,000 to $250,000 USD / year
…into a machine. The industry runs on PDFs, phone calls, and software built in 2003, and we'd rather build the modern version in-house than wire together someone else's…
Added 2 hours ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
Delivery Management Engineer III- AI & Engineering
Added 2 hours ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
Delivery Management Engineer III- AI & Engineering
Added 2 hours ago
MD
Senior Intermediate Planning Engineer
MISO Default Brand
Carmel, IN · Eagan, MN · Little Rock, AR
- $127,000 to $152,000 USD / year
As a Senior Engineer – Intermediate Planning, you’ll help MISO bridge the critical space between long-term transmission planning and real-time operations. Your work will focus on the…
Added 2 hours ago
Korean Bilingual Process Engineer
Cesna Recruitment
Tarboro, NC
Under the general supervision and guidance of the Engineering Manager or senior engineer to whom assigned, perform a variety of functions in the development and/or improvement of production…
Added 2 hours ago
SAS Data Engineer- Linux
Cesna Recruitment
Austin, TX
- Schedule regular maintenance using Isilon's and NetApp's software suites to ensure optimal performance and longevity of the storage systems.
Added 2 hours ago
Linux Engineer
Cesna Recruitment
Austin, TX
- Schedule regular maintenance using Isilon's and NetApp's software suites to ensure optimal performance and longevity of the storage systems.

IBM

Customer Success Engineer - Hashicorp

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

Customer Success Engineers (CSE) are responsible for customer technical health and the post-sales customer journey. They are our customers’ primary technical point of contact, driving solution consumption via onboarding, adoption and maturity modeling, and value attainment. You will enable our customers’ adoption of high-value product use cases and help integrate their HashiCorp tools into their software/development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.

Your primary responsibilities will include:

Through continuous engagement, CSEs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!

Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/ extension/ renewal phases, as measured by customer product consumption, health, retention and growth
Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes
Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs
Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer’s lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health

Required technical and professional expertise

Proven experience with solution architecture, sales engineering, technical account management or equivalent experience
Proficiency and experience with concepts and technologies using software development, operations, security cloud, containers, and scheduling platform
Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Terraform, Vault and others
Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
Experience planning projects and leading customers through implementations of highly-technical products
Comfort working with and advising both technical and business partners across the customer lifecycle
Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
Skill in identifying and addressing customer risk, and confidence in mitigating it
Comfort working remotely and performing well given a high level of independence and autonomy

Preferred technical and professional experience

Advanced Technical Knowledge: Experience with designing and implementing complex client solutions, leveraging current product capabilities, and providing input to product teams for solutions refinement.
Technical Accelerator Development: Experience in creating and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, Proposals, and MVPs, to drive sales opportunities.
Competitive Landscape Analysis: Experience with analyzing the competitive landscape, articulating the value proposition/ROI, and understanding market trends to inform sales strategies.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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