Jobs in the United States

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Technical Integration Lead
HP
Corvallis
- $116,150 to $182,400 USD / year
HP is seeking an expert-level Technical Integration Lead to drive technical alignment and execution across programs development in MPD, with an initial focus on Specialty Printing &…
Added 1 min ago
RA
Property Operations Manager
rahlp1 American Homes 4 Rent, L.P.
Irving, TX
- $80,155 to $100,182 USD / year
Works in partnership with leadership to provide strategic direction and oversight for the design, development, implementation, operation, and support of IT systems and programs meeting…
Added 1 min ago
Technology Systems Specialist – Electronic Safety & Security
Arcadis
Washington
Arcadis Digital X is a global Technology Consulting Practice Group focused on providing professional advisory, design and engineering services to ICT/IMIT/telecommunications, PLC/SCADA/HMI,…
Added 3 mins ago
Lead Security Engineer (Hybrid)
Vizient
Irving
This role will require working in the Irving, TX office 3 days per week
Added 4 mins ago
Senior Finance Systems Analyst
Generac Power Systems Inc
Waukesha, WI
Partner with Finance Systems Manager to design and implement advanced configuration changes, business rules, calculations, reports, dashboards, and workflow solutions in accordance with…
Added 4 mins ago
A
Software Developer
Actalent
Corona, CA
- $45 to $65 USD / hour
Work EnvironmentThe role supports a small software development team in a collaborative, technology-focused environment. You will work closely with developers and data analysts, using…
Added 5 mins ago
T
Software Systems Engineer
TEKsystems
Redondo Beach, CA
- $50 to $90 USD / hour
…engineering and Product Owner responsibilities, supporting Agile development of Microsoft Windows and cloud-based solutions. The engineer will be responsible for converting customer needs…
Added 5 mins ago
RF
Fractional Controller/CFO, Fund Accounting
Rose Financial Solutions LLC
North Bethesda, MD
- $60 to $125 USD / hour
Design and enforce fund-level internal controls and accounting policies, and find gaps before they become audit findings
Added 6 mins ago
Analyst, Engineering
Whirlpool
St. Joseph, MI · St Joseph, MI · St Joseph
We currently have an opening for a Product Development Analyst at our Saint Joseph, MI (Edgewater Technology Center) facility. In this role, you will join the Door & Cavity Team which are…
Added 7 mins ago
IP
Information Security Engineer - Principal
Independence Pet Services, Inc
Chicago, IL · IL · IA · FL · WI · MI · LA
- $170,871 to $234,873 USD / year
Partner with Security Engineering and Security Architecture teams to incorporate threat intelligence into detection logic, control design, policy updates, and incident response processes.
Added 8 mins ago
TL
Senior Director, Developer Experience
TransUnion LLC
NY
- $187,500 to $312,500 USD / year
Own the developer experience as one connected system across local development, source control, build, continuous integration and continuous delivery (CI/CD), testing, release,…
Added 9 mins ago
Suppression Service Sales Representative
STR Johnson Controls Fire Protection LP
United States
Must have the ability to persuade and close sales
Added 9 mins ago
National Consulting Engineer Account Manager
Johnson Controls Inc.
United States
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 9 mins ago
National Consulting Engineer Account Manager
Johnson Controls Inc.
United States
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 10 mins ago
Staff Sales Operations Analyst
Micron Technology
Boise
Strong process analysis, requirements definition, user story development, and solution design skills, with the ability to lead initiatives from discovery through release, adoption, and…
Added 10 mins ago
Principal Foundry Interface Design Engineer, HBM
Micron Technology
Folsom · Richardson
In this full‑time onsite role, you will provide critical technology support for the design and development of advanced HBM DRAM products. You will serve as a bridge between internal design…
Added 11 mins ago
Technology Sales Representative
Zirous
WDM, IA · Urbandale, IA
As a premier technology consultancy with offices located in Urbandale and West Des Moines, Iowa, Zirous brings over 40 years of excellence in delivering tailored IT solutions to customers.…
Added 12 mins ago
Capital Projects Manager - Utilities
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Jersey City, NJ · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…strategies, optimizing operating models and organizational design, and leveraging technology…
Added 14 mins ago
Software Architect
The Boeing Company
Remote, United States
Directs the design, development, test, debugging and maintenance of software that is integrated into embedded devices and systems and meets industry, customer, safety and regulation…
Added 14 mins ago
Embedded Software Engineer
The Boeing Company
Long Beach, CA
Supports the design, development, test, debugging and maintenance of software that is integrated into embedded devices and systems and meets industry, customer, safety and regulation…
Added 14 mins ago
Quality Engineer - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Responsible partner with design engineering and manufacturing teams through product development and production to create quality plans for flight hardware, including identification of key…
Added 15 mins ago
Project Manager - Microsoft Technologies
Logicalis, Inc.
Remote, United States
…predictable outcomes. Leads IT Professional Services teams in design, planning, management, implementation, and delivery of Microsoft technology service offerings (M365 migrations, Identity…
Added 19 mins ago
Cloud/Dev-Ops Engineer (TS/SCI - Dayton, OH)
CFD Research Corporation
Dayton, OH
Candidate must possess an Active TS/SCI security clearance to be considered
Added 21 mins ago
TP
Associate Director of Technology
Third Plateau
Remote, United States
- $101,000 to $119,000 USD / year
…they’re looking for a partner who brings the experience to design great strategies and the capacity to see them through. Third Plateau was built exactly for this work. Interested applicants…
Added 22 mins ago
S
District Asset Protection Manager - Connecticut
sephora.com
Greenwich
- $100,000 to $122,000 USD / year
The ideal candidate must be based in Connecticut

Closed listing

IBM

Customer Solutions Strategy Consultant

Houston, TX, United States
Dallas, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Associate Partner within Customer Transformation, you will lead the design and delivery of modern customer service and contact center transformations, combining deep technology and architecture expertise with strong consulting, problem-solving, and client leadership skills.

You will help clients navigate complex technology decisions, define end-to-end contact center architectures, and apply conversational, generative, and agentic AI to transform customer and agent experiences. You will also shape differentiated solutions and transformation approaches that connect technology decisions to business priorities and measurable outcomes.

Your primary responsibilities will include:

Architect Modern Contact Center Solutions: Define end-to-end architectures spanning CCaaS, telephony, CRM, digital channels, conversational AI, workforce engagement, knowledge, data, integrations, and workflow orchestration.

Lead Telephony & CCaaS Modernization: Guide clients through modernization of complex voice and contact center environments, with strong knowledge of telephony, IVR, routing, SIP, carrier connectivity, cloud communications, recording, resiliency, and migration from legacy platforms to modern cloud architectures.

Design AI-Enabled Customer Service Solutions: Architect solutions incorporating conversational AI, generative AI, and agentic AI across virtual agents, agent assist, intelligent routing, knowledge, quality management, workflow automation, and increasingly autonomous customer service experiences.

Navigate the Contact Center Technology Ecosystem: Bring broad knowledge of leading CCaaS, CRM, conversational AI, and emerging AI technologies, including Genesys Cloud, Amazon Connect, NICE CXone, Five9, Salesforce, Microsoft, Google and other ecosystem providers. Evaluate technologies objectively based on client requirements, existing architecture, and transformation objectives.

Define Target-State Architecture & Transformation Roadmaps: Assess current technology estates and operating environments, identify modernization opportunities and constraints, and translate business needs into target-state architectures, solution designs, migration approaches, and pragmatic transformation roadmaps.

Shape Client Solutions & Pursuits: Structure ambiguous client problems, develop tailored solutions and points of view, and translate complex technical concepts into compelling executive-level recommendations, proposals, presentations, and business cases. Partner with account teams to shape and sell transformation engagements.

Bridge Architecture and Delivery: Work across executives, enterprise architects, engineers, product teams, AI specialists, and technology partners to connect strategic objectives with executable technical solutions and successfully move from solution design into implementation.

Lead and Grow Client Relationships: Serve as a trusted advisor to technology and customer service executives, lead multidisciplinary teams, identify new opportunities, and help grow the firm's capabilities and market presence across contact center, customer service, and AI transformation.

"Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be preapproved by your manager before any changes are made. This Job can be performed from anywhere in the US."

"Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs."

Required technical and professional expertise

Deep experience in enterprise contact center transformation and solution architecture, spanning voice, digital and omnichannel environments.
Strong knowledge of telephony and contact center infrastructure, including IVR, routing, SIP, carrier connectivity, call flows, recording, resiliency and cloud migration.
Architecture and solutioning experience with leading CCaaS platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9 or comparable technologies.
Strong understanding of the broader customer service technology stack, including CRM, WFM/WEM, knowledge management, data, APIs/integration, identity and enterprise systems.
Demonstrated knowledge of conversational AI, generative AI and agentic AI, including how AI integrates with contact center platforms, enterprise data, knowledge, workflows and human agents.
Ability to translate complex business requirements into target-state architectures, solution designs and practical modernization roadmaps.
Strong consulting and structured problem-solving skills, with the ability to shape tailored solutions, develop compelling executive presentations and proposals, and communicate technical concepts to senior business and technology stakeholders.
Demonstrated ability to shape and sell complex transformation engagements and lead multidisciplinary teams from solution design through implementation.

Preferred technical and professional experience

Deep expertise or certifications across one or more major CCaaS platforms, coupled with working knowledge of the broader vendor landscape.
Experience designing enterprise-scale cloud contact center migrations, particularly from legacy on-premise telephony and contact center platforms.
Experience architecting AI-enabled customer service solutions, including virtual agents, agent assist, AI-driven routing, knowledge, automated quality management and agentic workflows.
Broad knowledge of the evolving conversational AI and AI ecosystem, including hyperscaler, CCaaS and emerging AI solutions.
Experience developing technology assessments, vendor evaluations, business cases and transformation roadmaps for large enterprise clients.
Experience working across both business and technology leadership, with the ability to move between executive-level solution shaping and detailed architecture discussions.
Consulting experience in complex, regulated enterprise environments and a track record of supporting pursuits, proposals and client relationship growth.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Skills

Customer service
Problem solving
Leadership
Workflow
SIP
Quality assurance procedures
Salesforce
Presentation skills
Regulatory compliance

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Jobs in the United States