Jobs in the United States

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Added 9 mins ago
BB
Veterinarian
Brickell Bay Animal Hospital
Miami, FL
- $130,000 to $150,000 USD / year
Associate Veterinarian - Brickell Bay Animal Hospital
Added 10 mins ago
New Car Executive Sales Associate
Mercedes Benz of Sugar Land
Sugar Land, TX
As an Executive Sales Associate at Mercedes-Benz of Sugar Land, you will assist clients by meeting and exceeding their expectations during their buying experience as they achieve their…
Added 10 mins ago
S
Food Production Manager 3
Sodexo
Tyler, TX
- $56,270 to $72,820 USD / year
…standardizing culinary systems, mentoring staff, and contributing to client satisfaction through collaborative menu development and service…
Added 10 mins ago
Registered Nurse - Outpatient Mental Health
Veterans Affairs, Veterans Health Administration
Conroe, TX
Added 10 mins ago
Registered Nurse-ASU-OR-PACU
Veterans Affairs, Veterans Health Administration
Amarillo, TX
Added 10 mins ago
Registered Nurse (Infection Prevention)
Veterans Affairs, Veterans Health Administration
San Antonio, TX
Added 10 mins ago
Practice Coordinator
HCA Healthcare
San Antonio, TX
Works collaboratively with HCA Healthcare Director of Operations and Client Services Departments to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal…
Added 10 mins ago
Registered Nurse - Float IMC Primary Care
Veterans Affairs, Veterans Health Administration
San Antonio, TX
Added 10 mins ago
Practice Coordinator
HCA Healthcare
San Antonio, TX
Works collaboratively with HCA Healthcare Director of Operations and Client Services Departments to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal…
Added 11 mins ago
L
IT Field Support Technician I
Labcorp
Dallas, TX
- $25 to $32 USD / hour
Deliver professional customer service while assisting users with technology-related questions and requests.
Added 11 mins ago
Registered Nurse - Inpatient Mental Health - Intermittent
Veterans Affairs, Veterans Health Administration
Dallas, TX
Added 11 mins ago
BP
Client Service Representative
Banfield Pet Hospital
Houston, TX
- $15.85 to $20.25 USD / hour
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients…
Added 29 mins ago
AU
Security Site Supervisor
Allied Universal
Moncks Corner, SC
- $17.5 USD / hour
…profitability, and quality assurance of uniformed services for a client’s…
Added 30 mins ago
AU
Security Site Supervisor
Allied Universal
Fort Myers, FL
- $19.6 USD / hour
The supervisor will also maintain the post orders for the site, enforce all rules and regulations, maintain the scheduling and training and liaise with the client.
Added 30 mins ago
AU
Armed Elite Security Officer Overnight - Industrial Warehouse
Allied Universal
Austin, TX
- $30 USD / hour
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
Added 30 mins ago
AU
Armed Elite Security Officer - Tech Facility
Allied Universal
Austin, TX
- $30 USD / hour
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
Added 30 mins ago
AU
Armed Security Officer - Secured Facility
Allied Universal
Santa Teresa, NM
- $28.71 USD / hour
…CCTV and alarm monitoring, incident reporting, and customer service. The Armed Security Officer will help ensure the safety of customer personnel, visitors, and property by deterring…
Added 32 mins ago
AU
Cleared Security Officer - Clearance Required
Allied Universal
San Antonio, TX
- $23 USD / hour
…unusual circumstances via written and oral communication to client and/or other security…
Added 32 mins ago
Security Bank Site Supervisor
Allied Universal
Miami, FL
…profitability, and quality assurance of uniformed services for a client’s…
Added 32 mins ago
AU
Cleared Security Officer - Clearance Required - Unarmed
Allied Universal
San Antonio, TX
- $23 USD / hour
…unusual circumstances via written and oral communication to client and/or other security…
Added 33 mins ago
AU
Security Officer - Emergency Department Patrol
Allied Universal
Hermitage, TN
- $20.2 USD / hour
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
Added 47 mins ago
AU
Security Armed Officer DC SPO License Required
Allied Universal
Washington, DC
- $37.42 USD / hour
…allow us to accomplish our company’s core purpose which is “to service, secure and care for the people and businesses in our communities.” Armed Security Officers act as a visible deterrent…
Added 48 mins ago
Community Support Specialist
A&C Adult and Child Health, Inc.
United States
Collaborate with clients, families, and other stakeholders to develop and implement individualized treatment plans that address the client's specific needs and goals.
Added 50 mins ago
AU
Armed Security Officer - Part Time
Allied Universal
Tempe, AZ
- $23.34 USD / hour
- Part-time
…allow us to accomplish our company’s core purpose which is “to service, secure and care for the people and businesses in our communities.” Armed Security Officers act as a visible deterrent…
Added 51 mins ago
AU
Site Supervisor
Allied Universal
American Falls, ID
- $20 USD / hour
…profitability, and quality assurance of uniformed services for a client’s…

Closed listing

IBM

Customer Solutions Strategy Consultant

Houston, TX, United States
Dallas, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Associate Partner within Customer Transformation, you will lead the design and delivery of modern customer service and contact center transformations, combining deep technology and architecture expertise with strong consulting, problem-solving, and client leadership skills.

You will help clients navigate complex technology decisions, define end-to-end contact center architectures, and apply conversational, generative, and agentic AI to transform customer and agent experiences. You will also shape differentiated solutions and transformation approaches that connect technology decisions to business priorities and measurable outcomes.

Your primary responsibilities will include:

Architect Modern Contact Center Solutions: Define end-to-end architectures spanning CCaaS, telephony, CRM, digital channels, conversational AI, workforce engagement, knowledge, data, integrations, and workflow orchestration.

Lead Telephony & CCaaS Modernization: Guide clients through modernization of complex voice and contact center environments, with strong knowledge of telephony, IVR, routing, SIP, carrier connectivity, cloud communications, recording, resiliency, and migration from legacy platforms to modern cloud architectures.

Design AI-Enabled Customer Service Solutions: Architect solutions incorporating conversational AI, generative AI, and agentic AI across virtual agents, agent assist, intelligent routing, knowledge, quality management, workflow automation, and increasingly autonomous customer service experiences.

Navigate the Contact Center Technology Ecosystem: Bring broad knowledge of leading CCaaS, CRM, conversational AI, and emerging AI technologies, including Genesys Cloud, Amazon Connect, NICE CXone, Five9, Salesforce, Microsoft, Google and other ecosystem providers. Evaluate technologies objectively based on client requirements, existing architecture, and transformation objectives.

Define Target-State Architecture & Transformation Roadmaps: Assess current technology estates and operating environments, identify modernization opportunities and constraints, and translate business needs into target-state architectures, solution designs, migration approaches, and pragmatic transformation roadmaps.

Shape Client Solutions & Pursuits: Structure ambiguous client problems, develop tailored solutions and points of view, and translate complex technical concepts into compelling executive-level recommendations, proposals, presentations, and business cases. Partner with account teams to shape and sell transformation engagements.

Bridge Architecture and Delivery: Work across executives, enterprise architects, engineers, product teams, AI specialists, and technology partners to connect strategic objectives with executable technical solutions and successfully move from solution design into implementation.

Lead and Grow Client Relationships: Serve as a trusted advisor to technology and customer service executives, lead multidisciplinary teams, identify new opportunities, and help grow the firm's capabilities and market presence across contact center, customer service, and AI transformation.

"Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be preapproved by your manager before any changes are made. This Job can be performed from anywhere in the US."

"Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs."

Required technical and professional expertise

Deep experience in enterprise contact center transformation and solution architecture, spanning voice, digital and omnichannel environments.
Strong knowledge of telephony and contact center infrastructure, including IVR, routing, SIP, carrier connectivity, call flows, recording, resiliency and cloud migration.
Architecture and solutioning experience with leading CCaaS platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9 or comparable technologies.
Strong understanding of the broader customer service technology stack, including CRM, WFM/WEM, knowledge management, data, APIs/integration, identity and enterprise systems.
Demonstrated knowledge of conversational AI, generative AI and agentic AI, including how AI integrates with contact center platforms, enterprise data, knowledge, workflows and human agents.
Ability to translate complex business requirements into target-state architectures, solution designs and practical modernization roadmaps.
Strong consulting and structured problem-solving skills, with the ability to shape tailored solutions, develop compelling executive presentations and proposals, and communicate technical concepts to senior business and technology stakeholders.
Demonstrated ability to shape and sell complex transformation engagements and lead multidisciplinary teams from solution design through implementation.

Preferred technical and professional experience

Deep expertise or certifications across one or more major CCaaS platforms, coupled with working knowledge of the broader vendor landscape.
Experience designing enterprise-scale cloud contact center migrations, particularly from legacy on-premise telephony and contact center platforms.
Experience architecting AI-enabled customer service solutions, including virtual agents, agent assist, AI-driven routing, knowledge, automated quality management and agentic workflows.
Broad knowledge of the evolving conversational AI and AI ecosystem, including hyperscaler, CCaaS and emerging AI solutions.
Experience developing technology assessments, vendor evaluations, business cases and transformation roadmaps for large enterprise clients.
Experience working across both business and technology leadership, with the ability to move between executive-level solution shaping and detailed architecture discussions.
Consulting experience in complex, regulated enterprise environments and a track record of supporting pursuits, proposals and client relationship growth.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Skills

Customer service
Problem solving
Leadership
Workflow
SIP
Quality assurance procedures
Salesforce
Presentation skills
Regulatory compliance

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