Jobs in the United States

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Added 23 mins ago
W
(USA) Asset Protection Associate - All DC/FC - S2
Walmart
PERRIS, CA
- $24.4 to $27.9 USD / hour
…of businessspecific health and safety hazards Supports the implementation of relevant industryspecific and OSHA guidelines Highlights business risks associated with employee health and…
Added 24 mins ago
Psychosocial Counselor- Associate Therapist
Kaiser Permanente
El Cajon, CA
…and their families. Provides assessment, coordination, and implementation/evaluation of services in order to aid patients and their families in coping with biopsychosocial problems as well…
Added 24 mins ago
SU
Neuromuscular Clinical Research Coordinator Associate
Stanford University
Stanford, CA
- $34.79 to $72 USD / hour
The Neuromuscular Division of Neurology is seeking a Clinical Research Coordinator Associate (CRCA) to coordinate the oversight and implementation of research protocols assuring efficiency…
Added 24 mins ago
WS
(USA) Asset Protection Operations Coach
Wal-Mart Stores East, LP
NC
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added 24 mins ago
WS
(USA) Asset Protection Operations Coach
Wal-Mart Stores East, LP
Austell, GA
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added 25 mins ago
Psychologist - Hospital Consult Liaison Services
Kaiser Permanente
Walnut Creek, CA
May supervise Post Masters Fellows, Associate Clinical Social Workers, Associate Marriage Family Therapists or Associate Professional Clinical Counselors as needed if supervision course is…
Added 25 mins ago
Licensed Masters Mental Health Professional - Hospital Consult Liaison Services
Kaiser Permanente
Walnut Creek, CA
May supervise Post Masters Fellows, Associate Clinical Social Workers, Associate Marriage Family Therapists or Associate Professional Clinical Counselors as needed if supervision course is…
Added 42 mins ago
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Head Start Teacher Advocate
NeighborImpact
Bend, OR
- $31.92 to $34.47 USD / hour
…parents as their primary educators. Meaningful planning and implementation of developmentally appropriate curriculum and providing a safe classroom environment for children is an important…
Added 44 mins ago
EHS Site Leader
Becton, Dickinson and Company
United States
1. Provide effective leadership for associate, health and wellness. Coordinate day-to-day implementation of industrial health, ergonomic and wellness programs.
Added 1 hour ago
IG
Industrial Maintenance Technician
ICP Group
Seaford, DE
- $25 to $36 USD / hour
…respect with all involved to determine the means to accomplish implementation of desired changes for process improvement, regulatory compliance, and other various needs to support daily…
Added 1 hour ago
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Automation Mechanical Technician
Jeeter
Hazel Park, MI
- $26 to $32 USD / hour
Assist in the development and implementation of preventative maintenance procedures.
Added 1 hour ago
Senior Associate, Workday Security
KPMG LLP
SALT LAKE CITY, UT
Added 1 hour ago
Associate Director, Oracle Applications
KPMG LLP
SALT LAKE CITY, UT
Added 1 hour ago
Production Associate Group Leader
GE HealthCare
Salt Lake City, UT
Assist in implementation of process improvements to increase quality and productivity levels.
Added 1 hour ago
Internal Audit, Blockchain Engineering Auditor, Associate, S
GOLDMAN, SACHS & CO.
SALT LAKE CITY, UT
…frameworks, raise awareness of control risk and monitor the implementation of management's control measures. In doing so, internal Audit: * Communicates and reports on the effectiveness of…
Added 1 hour ago
W
(USA) Asset Protection Operations Coach
Walmart
SPARTANBURG, SC
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added 1 hour ago
W
Realty Project Coach - Store Remodeling
Walmart
COLUMBIA, SC · CHARLESTON, SC
- $60,000 to $110,000 USD / year
…teamwork looks like by resolving store leadership, supplier, and associate…
Added 1 hour ago
W
(USA) Asset Protection Operations Coach
Walmart
TAMPA, FL
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added 1 hour ago
W
Realty Project Coach - Store Remodeling
Walmart
PITTSBURGH, PA
- $60,000 to $110,000 USD / year
…teamwork looks like by resolving store leadership, supplier, and associate…
Added 1 hour ago
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Vision Center Manager
Walmart
SCOTTSBLUFF, NE
- $24.5 to $37.5 USD / hour
…maintains effective working relationships with Independent and/or Associate Optometrists (IOD/AOD). Analyzes operational and performance reports to drive performance improvements. Manages…
Added 1 hour ago
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Manager I, Asset Protection - All DC/FC
Walmart
BETHLEHEM, PA
- $73,500 to $106,500 USD / year
…and reports findings to facility management Assists in the implementation of access control procedures to prevent unauthorized access to restricted facilities Conducts security audits and…
Added 1 hour ago
W
(USA) Vision Center Manager
Walmart
CARROLLTON, TX
- $24 to $37 USD / hour
…maintains effective working relationships with Independent and/or Associate Optometrists (IOD/AOD). Analyzes operational and performance reports to drive performance improvements. Manages…
Added 1 hour ago
W
Realty Project Coach - Store Remodeling
Walmart
MANCHESTER, NH
- $66,000 to $121,000 USD / year
…teamwork looks like by resolving store leadership, supplier, and associate…
Added 1 hour ago
W
Director, Facility Services
Walmart
OMAHA, NE
- $130,000 to $260,000 USD / year
Oversee facility inspection planning, preventive maintenance, and implementation of HVAC, refrigeration, and emergency management systems.
Added 1 hour ago
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(USA) Pharmacy Manager-$50K SIgn On Bonus
Walmart
GUYMON, OK
- $112,000 to $197,000 USD / year
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community

Closed listing

IBM

Customer Solutions Strategy Consultant

San Francisco, CA, United States
San Jose, CA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Associate Partner within Customer Transformation, you will lead the design and delivery of modern customer service and contact center transformations, combining deep technology and architecture expertise with strong consulting, problem-solving, and client leadership skills.

You will help clients navigate complex technology decisions, define end-to-end contact center architectures, and apply conversational, generative, and agentic AI to transform customer and agent experiences. You will also shape differentiated solutions and transformation approaches that connect technology decisions to business priorities and measurable outcomes.

Your primary responsibilities will include:

Architect Modern Contact Center Solutions: Define end-to-end architectures spanning CCaaS, telephony, CRM, digital channels, conversational AI, workforce engagement, knowledge, data, integrations, and workflow orchestration.

Lead Telephony & CCaaS Modernization: Guide clients through modernization of complex voice and contact center environments, with strong knowledge of telephony, IVR, routing, SIP, carrier connectivity, cloud communications, recording, resiliency, and migration from legacy platforms to modern cloud architectures.

Design AI-Enabled Customer Service Solutions: Architect solutions incorporating conversational AI, generative AI, and agentic AI across virtual agents, agent assist, intelligent routing, knowledge, quality management, workflow automation, and increasingly autonomous customer service experiences.

Navigate the Contact Center Technology Ecosystem: Bring broad knowledge of leading CCaaS, CRM, conversational AI, and emerging AI technologies, including Genesys Cloud, Amazon Connect, NICE CXone, Five9, Salesforce, Microsoft, Google and other ecosystem providers. Evaluate technologies objectively based on client requirements, existing architecture, and transformation objectives.

Define Target-State Architecture & Transformation Roadmaps: Assess current technology estates and operating environments, identify modernization opportunities and constraints, and translate business needs into target-state architectures, solution designs, migration approaches, and pragmatic transformation roadmaps.

Shape Client Solutions & Pursuits: Structure ambiguous client problems, develop tailored solutions and points of view, and translate complex technical concepts into compelling executive-level recommendations, proposals, presentations, and business cases. Partner with account teams to shape and sell transformation engagements.

Bridge Architecture and Delivery: Work across executives, enterprise architects, engineers, product teams, AI specialists, and technology partners to connect strategic objectives with executable technical solutions and successfully move from solution design into implementation.

Lead and Grow Client Relationships: Serve as a trusted advisor to technology and customer service executives, lead multidisciplinary teams, identify new opportunities, and help grow the firm's capabilities and market presence across contact center, customer service, and AI transformation.

"Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be preapproved by your manager before any changes are made. This Job can be performed from anywhere in the US."

"Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs."

Required technical and professional expertise

Deep experience in enterprise contact center transformation and solution architecture, spanning voice, digital and omnichannel environments.
Strong knowledge of telephony and contact center infrastructure, including IVR, routing, SIP, carrier connectivity, call flows, recording, resiliency and cloud migration.
Architecture and solutioning experience with leading CCaaS platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9 or comparable technologies.
Strong understanding of the broader customer service technology stack, including CRM, WFM/WEM, knowledge management, data, APIs/integration, identity and enterprise systems.
Demonstrated knowledge of conversational AI, generative AI and agentic AI, including how AI integrates with contact center platforms, enterprise data, knowledge, workflows and human agents.
Ability to translate complex business requirements into target-state architectures, solution designs and practical modernization roadmaps.
Strong consulting and structured problem-solving skills, with the ability to shape tailored solutions, develop compelling executive presentations and proposals, and communicate technical concepts to senior business and technology stakeholders.
Demonstrated ability to shape and sell complex transformation engagements and lead multidisciplinary teams from solution design through implementation.

Preferred technical and professional experience

Deep expertise or certifications across one or more major CCaaS platforms, coupled with working knowledge of the broader vendor landscape.
Experience designing enterprise-scale cloud contact center migrations, particularly from legacy on-premise telephony and contact center platforms.
Experience architecting AI-enabled customer service solutions, including virtual agents, agent assist, AI-driven routing, knowledge, automated quality management and agentic workflows.
Broad knowledge of the evolving conversational AI and AI ecosystem, including hyperscaler, CCaaS and emerging AI solutions.
Experience developing technology assessments, vendor evaluations, business cases and transformation roadmaps for large enterprise clients.
Experience working across both business and technology leadership, with the ability to move between executive-level solution shaping and detailed architecture discussions.
Consulting experience in complex, regulated enterprise environments and a track record of supporting pursuits, proposals and client relationship growth.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Skills

Customer service
Problem solving
Leadership
Workflow
SIP
Quality assurance procedures
Salesforce
Presentation skills
Regulatory compliance

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