Jobs in the United States

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Added 1 min ago
Senior Electrical Engineer, Robotics
Success Matcher Recruitment
Watertown · Watertown, MA
A track record of hardware you designed going into production or the field
Added 2 mins ago
IT
MDE (Cyber, Network & Systems)
Infinity Technology
Colorado Springs, CO
- $140,000 to $165,000 USD / year
The Multi-Disciplinary Engineer (Cyber, Network, & Systems) is responsible for designing, integrating, securing, and sustaining complex information technology environments across systems…
Added 2 mins ago
SI
Optics Product Manufacturing Engineer
Samtec, Inc
Colorado Springs, CO
- $110,000 to $150,000 USD / year
Position Title: Optics Product Manufacturing Engineer
Added 5 mins ago
IPS Analysis Chief (Associate Project Manager 2)
City of New York
Queens, NY
…collection systems. The data accuracy of this system is critical to Field Operations, Distribution Operations, Capital Planning and Executive Management team for numerous business processes…
Added 5 mins ago
Senior Estimator
City of New York
New York City, NY
…provided by sponsor agencies. Duties also include joint scoping, field visits, site logistic analysis, reviewing current and archived construction documents, including technical data,…
Added 5 mins ago
Senior Estimator
City of New York
New York City, NY
…provided by sponsor agencies. Duties also include joint scoping, field visits, site logistic analysis, reviewing current and archived construction documents, including technical data,…
Added 5 mins ago
Senior Project Manager
City of New York
New York City, NY
…provided by sponsor agencies. Duties also include joint scoping, field visits, site logistic analysis, reviewing current and archived construction documents, including technical data,…
Added 5 mins ago
Timing Engineer
City of New York
Queens, NY
The Division of Traffic Operations is seeking skilled and dedicated Assistant Civil Engineer to join our Signals Timing & Intersection Control Unit. The Assistant Civil Engineer performs…
Added 5 mins ago
Engineer-in-Charge
City of New York
New York City, NY
…and Construction (DDC) is seeking an experienced, proactive Engineer-in-Charge to manage the execution of complex capital construction projects for the Queens…
Added 5 mins ago
Engineer-In-Charge
City of New York
New York City, NY
…and Construction (DDC) is seeking an experienced, proactive Engineer-in-Charge to manage the execution of complex capital construction projects for the Queens…
Added 5 mins ago
Stationary Engineer
City of New York
New York City, NY
…by Building Services, Fire & Life Safety, and other critical field staff, as well as to long-term renovation and rehabilitation projects, which are managed by a dedicated staff of…
Added 17 mins ago
G
Maintenance Engineer
GPAC
Monticello, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 20 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
Collaborate with marine contractors and commercial teams on preliminary lifting plans, vessel deck layouts, and sea-fastening arrangements (with the Project Engineer)
Added 20 mins ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
The Manufacturing Engineer II supports the development, documentation, and execution of manufacturing processes for Unmanned Underwater Vehicles (UUVs) in a defense contracting environment.…
Added 20 mins ago
BM
Production Engineer
Bristol Myers Squibb
Devens, MA
- $40.05 to $48.53 USD / hour
Summary: Reporting to the Director of Downstream Operations, Production Engineer/Scientist 1 of the Single Use Facility is responsible for advancing the biologics pipeline according to…
Added 20 mins ago
Senior Development and Operations Engineer
Beth Israel Lahey Health
Charlestown, MA
Added 20 mins ago
Assistant District Bridge Engineer/Design & Review (Civil Engineer V)
State of Massachusetts
Taunton, MA
…Responsibilities * Performs the duties of District Assistant Bridge Engineer, including coordinating, monitoring and supervising the activities of the Design unit of the District Bridge…
Added 20 mins ago
Assistant District Construction Engineer/Design-Build (Civil Engineer V)
State of Massachusetts
Taunton, MA
…Responsibilities * Manages Construction Phase Services for Owner’s Engineer for Alternative Delivery & other Projects for the Items of Work identified in the MassDOT Scope of Services. *…
Added 20 mins ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
…Our group is seeking to hire an Image Sensor Characterization Engineer to test visible and short-wave infrared band charge-coupled device (CCD) and active-pixel sensor (APS)…
Added 20 mins ago
Electrical / Physics Engineer Advanced Imaging
MIT Lincoln Laboratory
Lexington, MA
…demonstrations. Our group is seeking to hire an Image Sensor Development Engineer to help develop impactful new technology in support of national security and science. This role will be…
Added 20 mins ago
INTERDISCIPLINARY ENGINEER
Strategic Systems Programs Office
Pittsfield, MA
…professional registration, (b) evidence of successfully passing the Engineer-in-Training (EIT) examination; (c) successful completion of at least 60 semester hours of courses in the…
Added 21 mins ago
Senior Java Specialty Payments Software Engineer
Wells Fargo
BOSTON, MA
Wells Fargo is seeking a Senior Java Specialty Payments Software Engineer to join our Global Payments and Liquidity team to be part of the transformation initiative leveraging GenAI to…
Added 21 mins ago
Agentic Ai Engineer (Insurance and Agentic Workflows) - Boston, MA
Kelly Services
Boston, MA
A leading insurance organization is seeking an Agentic AI Engineer (Insurance & Agentic Workflows) to help build and scale production-grade AI solutions that transform complex business…
Added 21 mins ago
Manufacturing Engineer 3 - 31037
HII
Pocasset, MA
Senior Manufacturing Engineer - Unmanned Underwater Vehicles (UUVs)
Added 21 mins ago
Assembly Technician III
Excelitas Technologies
Billerica, MA
5-7+ years' experience in a related field is required

Closed listing

IBM

Confluent - Technical Support Professional

Boston, MA, United States
LOWELL, MA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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