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Senior Software Engineer, AI/ML Network Engineering
Cisco Systems, Inc.
Milpitas, CA
Join the Infrastructure Engineering team as a Software Engineer and help redefine how networking problems are solved. You will develop innovative software for next-generation networking…
Added 26 mins ago
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(USA) Principal, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role…
Added 26 mins ago
W
Principal, Software Engineer - Walmart Data Ventures
Walmart
BELLEVUE, WA
- $132,000 to $264,000 USD / year
The Principal Software Engineer leads platform engineering efforts by delivering scalable, cloud-native solutions and reusable infrastructure components that support long-term technical…
Added 43 mins ago
Senior Application Security Engineer - GenAI Security Evaluation
Gramian Consulting Group
Remote, United States
EXPERIENCE: 5+ years in application/product security or security-focused software engineering
Added 50 mins ago
Lead Software Engineer - AI
Humana
Atlanta, GA
The Lead Software Engineer codes software applications based on business requirements. The Lead Software Engineer works on problems of diverse scope and complexity ranging from moderate to…
Added 53 mins ago
Technical Escalation Engineer
Blink - The Employee App
Remote, United States
This is a new role and the deepest technical seat in our Product Support function. When an issue outgrows first line support, it comes to you.
Added 1 hour ago
Senior Contract Software Engineer (Data & Platform)
Nimble
Remote, United States
…that has often been overlooked by modern tech companies. Our software suite helps practitioners at all levels of the public education system address one of the industry’s most pressing…
Added 1 hour ago
Product Manager, Data Management
Amentum
Merrifield, VA
The Product Manager is responsible for overseeing the development of products from development to operational deployment, guiding Scrum Masters and developers through the requirements…
Added 1 hour ago
Senior Application Security Engineer - GenAI Security Evaluation
Gramian Consulting Group
Remote, United States
EXPERIENCE: 5+ years in application/product security or security-focused software engineering
Added 1 hour ago
Quality Engineer
Better Impact
Remote, United States
Our mission is simple: better volunteerism, stronger communities. Better Impact provides software that helps nonprofits, government agencies, healthcare organizations, and companies…
Added 1 hour ago
Senior Software Engineer (AI-Native)
Telegent, Inc.
Pleasant Grove, UT
Deliver the product roadmap. Design, build and ship new capabilities across messaging (SMS, MMS and RCS), voice and carrier integrations as services on the new platform.
Added 1 hour ago
Senior AI Operations Engineer (Senior Software Engineer)
Vizient, Inc.
Centennial, CO
Added 1 hour ago
Senior AI Operations Engineer (Senior Software Engineer)
Vizient, Inc.
Centennial, CO
Added 2 hours ago
Applied AI Engineer
Becoming
San Francisco, CA
We are seeking an Applied AI Engineer to help build the software, infrastructure, and data systems that power our biological intelligence platform.
Added 2 hours ago
Robotics Engineer (Product / Electrical)
Becoming
San Francisco, CA
We are hiring a Robotics Engineer (Product / Electrical) to design and own end-to-end hardware products at the core of Becoming’s platform.
Added 2 hours ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
HII
Pocasset, MA
…vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy…
Added 2 hours ago
Senior Systems Engineer
QinetiQ
Devens, MA
The Senior Systems engineer is responsible for logical and systematic assembly of test and evaluation protocols based upon customer and derived system requirements. The successful candidate…
Added 2 hours ago
Senior Systems Engineer
QinetiQ
Devens, MA
The Senior Systems engineer is responsible for logical and systematic assembly of test and evaluation protocols based upon customer and derived system requirements. The successful candidate…
Added 2 hours ago
PG
Senior AI Engineer
Premier Global Links
San Francisco · San Francisco, CA
- $180,000 to $275,000 USD / year
Premier Global Links LLC is seeking an experienced Senior AI Engineer for an innovative financial technology company developing AI-powered business software, financial products, and…
Added 3 hours ago
UX Designer (Ref# UXD116SM)
Kyyba Tech Inc. d/b/a Creatus, Inc.
Farmington Hills, MI
…specifications by participating in requirement-gathering sessions with product owners, business stakeholders, and technical teams to define user experience (UX) objectives and success…
Added 3 hours ago
Product Engineer Materials
Ford Motor Company
Dearborn, MI
…utilized in Battery Electric Vehicle (BEV) Battery Pack. The engineer provides dedicated technical ownership of 2K adhesive and foam material specifications, supplier testing and data…
Added 3 hours ago
SA
Senior Forward Deployed Engineer
Sinch America Inc.
Denver, CO
- $155,000 to $186,000 USD / year
We are hiring a Forward Deployed Engineer to make those integrations work in the real world. You will embed with customer engineering and operations teams, use modern AI development tools…
Added 4 hours ago
Principal Automation Engineer Optical Inspection SME
J&J Family of Companies
Wilson, NC
Senior Automation Engineer will lead internal team members, suppliers, OEMs, system integrators, Digital/IT partners, automation-system owners, and cross-functional stakeholders to deliver…
Added 4 hours ago
EG
Cloud Engineer
Eliassen Group
Raleigh, NC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 4 hours ago
M
Principal Software Engineer - AI Experiences, Monetization
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
…capabilities and improving engineering productivity. As a Principal Software Engineer, you will design and build solutions across every layer of the stack: backend services, APIs, data…

Closed listing

IBM

Confluent - Technical Support Professional

Boston, MA, United States
LOWELL, MA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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