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Senior A&H Pricing Actuary
Zurich NA
Charleston, WV
Zurich North America is looking for a Senior Actuarial Consultant to support Accident & Health (A&H) business. This role will ideally be based out of Zurich’s New York, Schaumburg, Chicago…
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Systems Administrator – Kiteworks
SitusAMC
Charleston, WV
Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
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Field Inspector
Mott MacDonald Group
Charleston, WV
…contribute your perspective, and help shape better outcomes through technical excellence, innovation, and integrity. Build on your experience while helping shape what comes next. At Mott…
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Senior Telecom Engineer
Maximus
Charleston, WV
Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
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EG
Business Systems Analyst (BSA)
Eliassen Group
Charleston, WV
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
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QA Automation Engineer
Eliassen Group
Charleston, WV
- $75 to $82 USD / hour
Our client seeks a QA professional to conduct functional testing, load testing, usability testing, continuous integration, and code reviews. The role will contribute to requirement…
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EG
Senior Solution Architect – Databricks, Data & AI
Eliassen Group
Charleston, WV
- $100 to $105 USD / hour
Our client is seeking a Senior Solution Architect to provide technical leadership for a large-scale Data & AI modernization initiative. This individual will own the overall architecture and…
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Project Manager | Commercial Construction
GPAC
Capac, MI
- $90,000 to $130,000 USD / year
Technical Guidance: Drive value engineering, constructability reviews, and proactive risk mitigation.
Added 1 min ago
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Project Manager | Commercial Construction
GPAC
Blissfield, MI
- $90,000 to $130,000 USD / year
Technical Guidance: Drive value engineering, constructability reviews, and proactive risk mitigation.
Added 2 mins ago
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Project Manager | Commercial Construction
GPAC
Almont, MI
- $90,000 to $130,000 USD / year
Technical Guidance: Drive value engineering, constructability reviews, and proactive risk mitigation.
Added 2 mins ago
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Project Manager | Commercial Construction
GPAC
Memphis, MI
- $90,000 to $130,000 USD / year
Technical Guidance: Drive value engineering, constructability reviews, and proactive risk mitigation.
Added 2 mins ago
Graduate Partnerships Executive - Austin, TX
Fospha
United States
Cross-Functional Exposure: With support, cross-functional collaboration, and the opportunity to make a visible impact early on, it’s the ideal launchpad for ambitious graduates looking to…
Added 3 mins ago
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Drainage Engineer
GPAC
El Paso, TX
- $100,000 to $150,000 USD / year
Develop your technical expertise while building the project management and client-facing skills needed for the next stage of your career.
Added 3 mins ago
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Civil Engineer (PE or EIT)
GPAC
Nashville, TN
- $100,000 to $150,000 USD / year
Serve as the primary point of contact for client relationships and communication
Added 3 mins ago
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Project Manager | Commercial Construction
GPAC
Fowlerville, MI
- $90,000 to $130,000 USD / year
Technical Guidance: Drive value engineering, constructability reviews, and proactive risk mitigation.
Added 3 mins ago
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Project Manager | Commercial Construction
GPAC
Detroit, MI
- $90,000 to $130,000 USD / year
Technical Guidance: Drive value engineering, constructability reviews, and proactive risk mitigation.
Added 3 mins ago
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Drainage Engineer
GPAC
Milwaukee, WI
- $100,000 to $150,000 USD / year
Develop your technical expertise while building the project management and client-facing skills needed for the next stage of your career.
Added 3 mins ago
G
Drainage Engineer
GPAC
Memphis, TN
- $100,000 to $150,000 USD / year
Develop your technical expertise while building the project management and client-facing skills needed for the next stage of your career.
Added 3 mins ago
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Senior Electrical Engineer
GPAC
Lincoln, NE
- $120,000 to $140,000 USD / year
Prepare project reports, technical documentation, and client deliverables
Added 4 mins ago
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Civil Engineer (PE or EIT)
GPAC
Tucson, AZ
- $100,000 to $150,000 USD / year
Serve as the primary point of contact for client relationships and communication
Added 4 mins ago
Referral Representative I
Quest Diagnostics
San Antonio, TX
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote…
Added 4 mins ago
Referral Representative I
Quest Diagnostics
San Antonio, TX
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote…
Added 5 mins ago
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Drainage Engineer
GPAC
Colorado Springs, CO
- $100,000 to $150,000 USD / year
Develop your technical expertise while building the project management and client-facing skills needed for the next stage of your career.
Added 8 mins ago
Merrill Advisor Development Program - Financial Advisor: Chicago West Market
Bank of America
Merrillville, IN
Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their…
Added 8 mins ago
Surgery Veterinary Technician
VCA Animal Hospitals
Fishers, IN
…surgical and anesthesia procedures and eager to grow their technical…

Closed listing

IBM

Confluent - Technical Support Professional

RESEARCH TRIANGLE PARK, NC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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