Jobs in the United States

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Added 1 min ago
Forward Deployed Engineer
DigiCert
Remote, United States
Prior forward-deployed engineering, product management, or early-engineer experience.
Added 1 min ago
Applications Engineer
FLSmidth Inc.
United States
The Applications Engineer role is an entry level position in which successful candidates undergo a long-term training program under the Pumps, Cyclones, and Valves Products team to learn…
Added 1 min ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
FLSmidth Inc.
United States
As an Advanced Process Support (APS) Engineer, you will provide process-focused technical support for FLSmidth's Pumps, Cyclones & Valves (PCV) business, helping customers improve mineral…
Added 2 mins ago
Senior Project Manager
CEL - Critical Power
Wilmington, VA
Added 2 mins ago
Staff Software Engineer, Android
Archer
San Jose, CA
As the Staff Android Engineer, you'll own the Android app of a mature consumer product - one that's been featured in the app stores multiple times and has a real user base that opens it…
Added 3 mins ago
Technical Specialist 2
GAI Consultants Inc
Homestead, PA
Plans, designs, and facilitates civil engineer project design tasks
Added 3 mins ago
Structural Engineering Intern
Illinois Tool Works
Orlando, FL
Build an understanding of construction practices and prefabricated truss applications.
Added 4 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Proven experience owning both build (development) and run (maintenance/operations) for business-critical applications
Added 4 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
…consistency, and overall user experience across enterprise…
Added 4 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 5 mins ago
Identity & Access Management (IAM) Engineer
Backblaze External Website
Remote, United States
The engineer partners with others across the organization to ensure applications, infrastructure, and services appropriately mediate access, separate security domains, minimize unnecessary…
Added 5 mins ago
Lead Software Engineer - ServiceNow
JPMC page
San Francisco, CA
As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you are an integral part of an agile team that works to enhance, build,…
Added 5 mins ago
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Assistant Project Manager - Commercial Construction
GPAC
El Paso, TX
- $75,000 to $85,000 USD / year
- Handle RFIs, submittals, change orders and pay applications
Added 5 mins ago
Field Technician in Jacksonville, FL
Unisys Corporation
Jacksonville, FL
Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
Added 6 mins ago
SME Network Engineer
CACI
Ashburn, VA · Ashburn
CACI is seeking a SME Network Engineer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 6 mins ago
Senior Network Engineer (Firewall)
CACI
Ashburn, VA · Ashburn
CACI is seeking a Senior Network Engineer (Firewall) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to…
Added 7 mins ago
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Controls Engineer
GPAC
Chicago, IL
- $90,000 to $110,000 USD / year
We are seeking a Controls Engineer to join a growing engineering team responsible for designing, programming, and supporting industrial automation systems. This role will focus on PLC and…
Added 8 mins ago
Staff Technical Program Manager, IT Audit & Governance
MongoDB
Austin, TX
…across Infrastructure, Engineering, Security, Cloud, Enterprise Applications, and Business Systems to make sure controls are owned, operated, evidenced, and remediated on time. You'll also…
Added 8 mins ago
Site Reliability Engineer (Associate - Senior Level/Multiple Positions)
Mile Two, LLC
Dayton, OH
Google Professional Cloud Security Engineer, Professional Cloud Architect, or HashiCorp Certified: Terraform Associate.
Added 9 mins ago
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Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 9 mins ago
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Maintenance Engineer
GPAC
Champlin, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 9 mins ago
Mechanical Engineer
GPAC
Magnolia, AR
An employee owned and operated manufacturer in the area is searching for a Mechanical Engineer to join their team. The company is a leader in their respective markets and committed to both…
Added 9 mins ago
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Maintenance Engineer
GPAC
Maple Grove, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 9 mins ago
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Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 9 mins ago
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Maintenance Engineer
GPAC
Mound, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.

Closed listing

IBM

Confluent - Technical Support Professional

RESEARCH TRIANGLE PARK, NC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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