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Added just now
Lead Director Product Membership
CVS Health
Remote, United States
EHR & Platform Integration: Partner with Epic Analysts, platform architects, and core Salesforce teams to ensure seamless data flow between frontline clinical workflows in Epic and…
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Principal Cybersecurity Incident Response Engineer
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Principal Engineer in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com.
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DevOps Engineer III
Deloitte
Tempe, AZ
…implementation, and optimization of cloud, automation, and platform engineering solutions across complex environments. This role blends technical delivery, client collaboration, and…
Added 1 min ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Phoenix, AZ
- $121,400 to $218,600 USD / year
As an ML Senior Software Engineer, you will build and operate systems responsible for model validation, quantization, and safety across the AIC. You'll develop pipelines that scan models…
Added 1 min ago
Data Engineer, Analytics (Technical Leadership)
Meta
Phoenix, AZ
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 1 min ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Phoenix, AZ
- $121,400 to $218,600 USD / year
…traffic environment. You will be involved in creating both platform and product related services. You will work closely with Cloud Engineers, Product Engineers, Data science and DevOps to…
Added 1 min ago
C
GCP data Engineer
Cognizant
Phoenix, AZ
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 1 min ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Phoenix, AZ
…obligations governing AI use. This role implements and operates platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance,…
Added 1 min ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Phoenix, AZ
- $131,000 to $174,000 USD / year
Experience leading platform migrations, including legacy source control to Git-based tools (e.g., GitHub).
Added 1 min ago
EG
Cloud Engineer
Eliassen Group
Phoenix, AZ
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 7 mins ago
Data Engineer (BigQuery)
Northramp LLC
Washington, DC
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 7 mins ago
Data Engineer (BigQuery)
Northramp LLC
Reston, VA
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 7 mins ago
Data Engineer (BigQuery)
Northramp LLC
Bethesda, MD
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 7 mins ago
Software Engineer, AI Products - MCP Manager
Usercentrics
NY · New York, NY
As a Software Engineer on the MCP Manager team, you will build the features customers use to govern their AI agents, such as gateway configuration, identity and access policies, and audit…
Added 7 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
NY · New York, NY
…Manager (MCPM) is our newest product: a governance and management platform for Model Context Protocol (MCP), the emerging standard that connects AI agents to business systems like…
Added 7 mins ago
Senior Product Engineer, Internal Tools
CALPAK
Gardena, CA
CALPAK is seeking an experienced Senior Product Engineer to lead the development of our internal tools and systems. Serving as both product manager and senior engineer, this role will…
Added 7 mins ago
Senior Full Stack Engineer
Foresight Works Ltd
NY · New York, NY
We're looking for a Senior Full Stack Engineer to help build the core platform and product of Foresight.
Added 7 mins ago
Senior Full Stack Engineer
Foresight Works Ltd
San Francisco, CA
We're looking for a Senior Full Stack Engineer to help build the core platform and product of Foresight.
Added 7 mins ago
Software Engineer (AI Agents)
Fluent, LLC
NY · New York, NY
Fluent is hiring its first dedicated AI Engineer. Over the past year, AI at Fluent has moved from pilots to production: a service desk agent that closes tickets without a human touch, a…
Added 7 mins ago
Senior Platform Engineer
Foresight Works Ltd
NY · New York, NY
We're looking for a Senior Platform Engineer to build the cloud foundation that Foresight runs on.
Added 7 mins ago
Senior Platform Engineer
Foresight Works Ltd
San Francisco, CA
We're looking for a Senior Platform Engineer to build the cloud foundation that Foresight runs on.
Added 7 mins ago
Applied AI Engineer
Foresight Works Ltd
NY · New York, NY
We're looking for an Applied AI Engineer to help build the core ML engine of the Foresight platform.
Added 7 mins ago
Applied AI Engineer
Foresight Works Ltd
San Francisco, CA
We're looking for an Applied AI Engineer to help build the core ML engine of the Foresight platform.
Added 7 mins ago
Senior Data Engineer
Foresight Works Ltd
NY · New York, NY
We're looking for a Senior Data Engineer to build the data foundation behind Foresight.
Added 7 mins ago
Senior Data Engineer
Foresight Works Ltd
San Francisco, CA
We're looking for a Senior Data Engineer to build the data foundation behind Foresight.

Closed listing

IBM

Confluent - Technical Support Professional

ROCHESTER, MN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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