Jobs in the United States

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Added 8 mins ago
Senior System Infrastructure Engineer
PC Connection Inc
Shrewsbury, MA
…professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with…
Added 8 mins ago
Senior Test Engineer (SME)
Odyssey Systems Consulting Group
Hanscom Afb, MA
Odyssey has an exciting opportunity for a Senior Test Engineer (SME) supporting the 96th Cyber Test Group Detachment 1 at Hanscom AFB, MA. As a member of an integrated product team, the…
Added 14 mins ago
Senior Product Security Engineer II - HashiCorp Security
IBM
LOWELL, MA
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new…
Added 14 mins ago
Product Security Engineer II- HashiCorp Security
IBM
LOWELL, MA
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new…
Added 15 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Boston, MA
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 15 mins ago
Cloud Engineer
Maximus
Boston, MA
AWS Solutions Architect - Associate, Azure Fundamentals, Google Associate Cloud Engineer Certification, IBM Certified Technical Advocate - Cloud v5, or other cloud certification.
Added 15 mins ago
Lead Field Service Engineer – Automation
GE Vernova
Boston, MA
…electronics, battery energy storage systems (BESS), and solar solutions that help utilities, developers, and industrial customers generate, convert, and store energy more…
Added 15 mins ago
Senior Engineer, Cloud Technology (Hybrid)
American Family Insurance - Corporate
Boston, MA
…software design and development for moderate to complex business solutions, providing technical guidance and leadership for specific…
Added 15 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Boston, MA
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 31 mins ago
Lead Inspection Engineer - AMRT
GE Vernova
Greenville, SC
As a Lead Inspection Engineer within the Advance Manufacturing and Repair Technologies (AMRT) Inspection Team, you will develop and deploy inspection and measurement solutions that support…
Added 35 mins ago
Senior Embedded Software Engineer, Viasa
Viasat, Inc.
Marlborough, MA
This is a role for an Embedded Software Engineer within Viasat Government - High Assurance Encryption Systems experienced in the Rust programming language who is eager to contribute to a…
Added 35 mins ago
Embedded Rust Software Developer, Viasat
Viasat, Inc.
Marlborough, MA
This is a role for an Embedded Software Engineer within Viasat Government - High Assurance Encryption Systems experienced in the Rust programming language who is eager to contribute to a…
Added 40 mins ago
Kiewit Nuclear Solutions-EPC Project Engineer-TN,SC, & ID
Kiewit
Idaho Falls, ID
As an EPC Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and office engineers. Do you have strong…
Added 46 mins ago
Senior Network Engineer (DoD TS Clearance)
MartinFederal Consulting, LLC
Huntsville, AL
We are seeking a highly skilled Senior Network Engineer to design, install, configure, and document a standalone Cisco-based network in a dedicated lab environment. The ideal candidate…
Added 47 mins ago
Embedded Software Test Engineer
Leidos
Huntsville, AL
Leidos is seeking a talented Embedded Software Test Engineer to join a multi-disciplinary team within a matrixed organization to create unique solutions for complex problems, specifically…
Added 47 mins ago
Embedded Software Test Engineer
Leidos
Huntsville, AL
Leidos is seeking a talented Embedded Software Test Engineer to join a multi-disciplinary team within a matrixed organization to create unique solutions for complex problems, specifically…
Added 49 mins ago
UX/Human Factors Engineer
MIT Lincoln Laboratory
Lexington, MA
…security mission. They prototype state-of-the-art technology solutions and engage in many steps of a program lifecycle. As an Assistant Staff member, you will work with multidisciplinary…
Added 49 mins ago
Test Engineer
DRAEGER MEDICAL
Andover, MA
Draeger is looking for a Test Engineer to work onsite in our Andover, MA location.
Added 50 mins ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
…security mission. They prototype state-of-the-art technology solutions and engage in many steps of a program lifecycle with increasing independence and responsibility. As an Associate Staff…
Added 1 hour ago
A
Product Design Engineer
Actalent
Zeeland, MI
- $45 to $55 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 1 hour ago
Security Solutions Architect II
Allied Universal
Wyoming, MI
…surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service…
Added 1 hour ago
Network Engineer, Foundation & Support
Meta
Jefferson City, MO
Meta's Edge & Network Services (ENS) team is actively looking for a Network Engineer to help us tackle the unique set of challenges and opportunities we face, while contributing to our…
Added 1 hour ago
Director - Customer Response Engineering
Trellix
Jefferson City, MO
…strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an…
Added 1 hour ago
A
Junior Field Service Engineer
Actalent
Grand Rapids, MI
- $63,000 to $75,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 1 hour ago
Production Tech I
Lovejoy Curtis LLC
Muskegon, MI
…innovation worldwide. With a strong focus on engineered-to-order solutions, we partner with customers to develop customized technologies that solve complex motion challenges and adapt to…

IBM

Confluent - Technical Support Professional

New York, NY, United States
Armonk, NY, United States
POUGHKEEPSIE, NY, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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