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Added 2 mins ago
Sr. Interdisciplinary Systems Engineer / Architect, AWS Bespoke Solutions
Amazon Development Center U.S., Inc.
Jessup, MD
The Bespoke Solutions group in AWS Region Services is looking for a Interdisciplinary Systems Engineer with technical leadership experience leading hardware, software, and FGPA developers…
Added 2 mins ago
Civil Engineer
GPAC
Buffalo, NY
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 4 mins ago
Civil Engineer
GPAC
Charlotte, NC
A well-established, growing engineering firm in your area is seeking 5+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 4 mins ago
Civil Engineer
GPAC
Charlotte, NC
A well-established, growing engineering firm in your area is seeking 5+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 4 mins ago
Civil Engineer
GPAC
Charlotte, NC
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 4 mins ago
Civil Engineer
GPAC
Philadelphia, PA
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 5 mins ago
Civil Engineer
GPAC
Baltimore, MD
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 5 mins ago
G
Civil Engineer
GPAC
Baltimore, MD
- $70,000 to $90,000 USD / year
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 5 mins ago
Civil Engineer
GPAC
Baltimore, MD
A well-established, growing engineering firm in your area is seeking 5+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 5 mins ago
Professional Land Surveyor
GPAC
Chicago, IL
…team continues to grow, they are seeking a highly motivated engineer to join their management…
Added 5 mins ago
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Project Engineer- Commercial Construction
GPAC
Baltimore, MD
- $80,000 to $95,000 USD / year
Project Engineer, Commercial Construction (Baltimore, MD)
Added 9 mins ago
Water/Wastewater Engineer
GPAC
High Point, NC
Our client is a local firm looking to add a Professional Engineer to their exceptional, family-like team! They work with some of the best clients in the area and are currently managing…
Added 13 mins ago
Civil Engineer
GPAC
Rochester, NY
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 15 mins ago
Civil Engineer
GPAC
Wilmington, NC
A well-established, growing engineering firm in your area is seeking 5+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 15 mins ago
Civil Engineer
GPAC
Phoenix, AZ
A well-established, growing engineering firm in your area is seeking 5+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 15 mins ago
Civil Engineer
GPAC
Phoenix, AZ
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 15 mins ago
Water Resource Engineer
GPAC
Rochester, NY
…the area that's looking for a highly motivated Water Resource Engineer like you to join their team! The ideal candidate is someone that has the ability to deliver excellence and wants to…
Added 17 mins ago
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Land Development Project Engineer / PM (PE)
GPAC
Rochester, NY
- $95,000 to $125,000 USD / year
Added 17 mins ago
Civil Engineer
GPAC
Rochester, NY
A well-established, growing engineering firm in your area is seeking 5+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 17 mins ago
G
Land Development Project Engineer / PM (PE)
GPAC
Rochester, NY
- $95,000 to $125,000 USD / year
Added 17 mins ago
Civil Engineer
GPAC
Wilmington, NC
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 17 mins ago
G
Land Development Project Engineer / PM (PE)
GPAC
Wilmington, NC
- $95,000 to $125,000 USD / year
Added 18 mins ago
Civil Engineer
GPAC
Baltimore, MD
A well-established, growing engineering firm in your area is seeking 3+ year Civil Engineer to join their team. They have a work hard/play hard mentality, full benefits, and exceptionally…
Added 19 mins ago
G
Land Development Project Engineer / PM (PE)
GPAC
Detroit, MI
- $95,000 to $125,000 USD / year
Added 19 mins ago
G
Land Development Project Engineer / PM (PE)
GPAC
Houston, TX
- $95,000 to $125,000 USD / year

IBM

Confluent - Technical Support Professional

New York, NY, United States
Armonk, NY, United States
POUGHKEEPSIE, NY, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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