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Added 8 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
EHR & Platform Integration: Partner with Epic Analysts, platform architects, and core Salesforce teams to ensure seamless data flow between frontline clinical workflows in Epic and…
Added 8 mins ago
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Forward Deployment Agentic Engineer
Guidehouse
BEAVERCREEK, OH
- $70,000 to $116,000 USD / year
Anthropic Academy coursework or certificates in areas such as AI Fluency, API development, Model Context Protocol, Claude Code, or related Claude platform topics
Added 9 mins ago
Senior AI Engineer
Procter & Gamble
Cincinnati, OH
The Senior AI Engineer is part of our Data, Analytics, and AI job family. This job family is responsible for transforming large complex data sets into pragmatic, actionable insights.…
Added 9 mins ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
- $131,000 to $174,000 USD / year
Experience leading platform migrations, including legacy source control to Git-based tools (e.g., GitHub).
Added 9 mins ago
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Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Columbus, OH
- $121,400 to $218,600 USD / year
As an ML Senior Software Engineer, you will build and operate systems responsible for model validation, quantization, and safety across the AIC. You'll develop pipelines that scan models…
Added 9 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Columbus, OH
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 9 mins ago
DevOps Engineer III
Deloitte
Cleveland, OH · Columbus, OH · Cincinnati, OH
…implementation, and optimization of cloud, automation, and platform engineering solutions across complex environments. This role blends technical delivery, client collaboration, and…
Added 9 mins ago
Senior Software Engineer - Monetization Platform
Indeed
Columbus, OH
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 9 mins ago
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Senior Software Engineer
Akamai Technologies, Inc.
Columbus, OH
- $121,400 to $218,600 USD / year
…traffic environment. You will be involved in creating both platform and product related services. You will work closely with Cloud Engineers, Product Engineers, Data science and DevOps to…
Added 9 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Columbus, OH · Cleveland, OH · Cincinnati, OH
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 9 mins ago
Software Engineer Senior Manager - Cross Channel Banker Platform
Wells Fargo
COLUMBUS, OH
Added 9 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Columbus, OH
…obligations governing AI use. This role implements and operates platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance,…
Added 9 mins ago
EG
Cloud Engineer
Eliassen Group
Columbus, OH
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 33 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Jefferson City, MO
AmexGBT's Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 37 mins ago
EG
Cloud Engineer
Eliassen Group
Pierre, SD
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 41 mins ago
Senior Full Stack Developer, Agentic Engineering
FullBloom
Statewide, PA
This role is hired to build agent-first. The Senior Full-Stack Developer, Agentic Engineer is a founding member of a small, new engineering squad building the next generation of…
Added 44 mins ago
Software Engineer Consultant - Salesforce (Remote - NC, AZ, TX)
First Citizens Bank
Raleigh, NC · Phoenix, AZ · Austin, TX
Join a team driving the evolution of a large-scale Consumer Lending Platform on Salesforce supporting critical business operations and enterprise integrations.
Added 55 mins ago
Fellow, Agentic AI Software
Advanced Micro Devices, Inc
Austin, TX
AMD is seeking a hands-on Fellow Agentic AI Software Engineer to identify, build and prove new AI software opportunities, and to keep our organization at the leading edge of agentic…
Added 55 mins ago
Principal Software Engineer, Agentic AI
Advanced Micro Devices, Inc
Austin, TX
AMD is seeking a Principal Software Engineer, Agentic AI to rapidly build and prove new AI software opportunities, and to help our organization stay at the leading edge of agentic software…
Added 1 hour ago
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Cloud Engineer
Eliassen Group
Augusta, ME
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Corporate Sales Engineer, Customer Sales (Remote)
CrowdStrike
Jefferson City, MO
…redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Helena, MT
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Databricks Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI is seeking an experienced Databricks Engineer to join our AI Cloud Engineering (ACE) Practice. Team members will deliver POCs, pilots, and production solutions while supporting…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Baton Rouge, LA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Des Moines, IA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…

IBM

Confluent - Technical Support Professional

New York, NY, United States
Armonk, NY, United States
POUGHKEEPSIE, NY, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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