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Lead Infrastructure Engineer - GenAI/AI Automation/AWS
JPMorgan Chase
Wilmington, DE
As a Lead Infrastructure Engineer - GenAI/AI Automation/AWS at JPMorganChase within the Consumer and Community Banking team, you apply deep knowledge of software, applications, and…
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Senior Support Engineer I
Cleo
Dover, DE
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added just now
Lead Software Engineer - Java/Microservices/AWS
JPMorgan Chase
Wilmington, DE
As a Lead Software Engineer - Java/Microservices/AWS at JPMorganChase within the Consumer and Community Banking team, you are an integral part of an agile team that works to enhance, build,…
Added just now
Sr. Lead Software Engineer
JPMorgan Chase
Wilmington, DE
As a Senior Lead Software Engineer at JPMorgan Chase within Consumer and Community Banking, you will be a key member of a team designing and delivering high-quality architecture solutions…
Added just now
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Dover, DE
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 12 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
You will lead chassis architecture from program start through the early UNVx milestones of GPDS, integrating all chassis commodities with frames/subframes, body structure, driveline, and…
Added 13 mins ago
GA
Director, Architecture and Data
GE Aerospace
Detroit, MI
- $152,000 to $202,000 USD / year
Lead and develop the Architecture & Data team – enterprise, platform, software, and data architects plus the data engineers and product managers aligned to the Data Fabric – with clear role…
Added 13 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Detroit, MI
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 13 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Lansing, MI
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Jackson, MI · Lansing, MI
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 13 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Lansing, MI
- $130,000 to $160,000 USD / year
Lead the development of business domain models and governed vocabularies across key entities, ensuring consistency, traceability, and alignment with business objectives.
Added 21 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 21 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 21 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 21 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 21 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 36 mins ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…
Added 36 mins ago
P
Founding Account Executive
Phonely
Remote, United States
- $150,000 to $250,000 USD / year
…(in-house or outsourced), especially where calls drive revenue: lead qualification, appointment booking, inbound sales, and customer…
Added 37 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 39 mins ago
SA
Senior Staff Engineer, Supply Chain (R6485)
Shield AI
Dallas, TX
- $177,000 to $266,000 USD / year
We are seeking a highly skilled and motivated Supplier Development Engineer to join Shield AI, focusing on machined parts. The ideal candidate will have a strong background in supplier…
Added 47 mins ago
Senior Software Development Engineer , Stores Foundational AI - Rufus
Amazon.com Services LLC
Seattle, WA · Palo Alto, CA
- Experience as a mentor, tech lead or leading an engineering team
Added 50 mins ago
Cybersecurity Team Lead
SAIC
Huntsville, AL
SAIC is seeking an experienced Cybersecurity Engineer/Cybersecurity Team Lead to lead cybersecurity engineering, compliance, and security authorization activities for a next-generation…
Added 1 hour ago
Senior Software Engineer
Jobgether
Remote, United States
The Senior Software Engineer will play a key role in designing, developing, and maintaining scalable software solutions within a multi-tenant SaaS environment. This position focuses on…
Added 1 hour ago
Senior Embedded Linux BSP Engineer – Qualcomm QCS / Camera & Multimedia
Jobgether
Remote, United States
As a Senior Embedded Linux BSP Engineer, you will lead key software development and hardware integration activities, ensuring platform stability, performance, and reliability. Your…
Added 1 hour ago
IE
Senior Software Developer - Forward Deployed Model
Idea Entity
Remote, United States
- $110,000 to $170,000 USD / year
This role is designed for an engineer who thrives in a small delivery pod, takes broad ownership, and works effectively across traditional role boundaries. The engineer will work closely…

IBM

Confluent - Technical Support Professional

New York, NY, United States
Armonk, NY, United States
POUGHKEEPSIE, NY, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent Cloud and Confluent Platform. You'll work directly with customers' engineering, network and security teams to diagnose and resolve issues, including production-impacting incidents. You'll also be the link that brings what you see in the field back to our engineering teams.

What You Will Do

Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, with a focus on security, cloud networking and Kubernetes deployments
Lead live troubleshooting sessions with customer engineering, network and security teams on production-impacting issues
Reproduce problems, analyze logs and configuration, and escalate clearly to engineering when an issue is a product bug or platform limit
Give our engineering teams real-time product feedback from the field, and write knowledge base articles and documentation
Help improve team processes as the team grows, and keep building your knowledge of Apache Kafka and the Confluent ecosystem

Required technical and professional expertise

Required

Excitement about streaming data and becoming an expert in Apache Kafka
A track record of diagnosing, reproducing and resolving technical issues for customers or users, in environments you don't directly own
Comfortable on live calls during production-impacting issues, and able to explain findings clearly to both customers and engineers
Confident on the Linux command line, reading logs and stack traces to find root cause
Two of these three:
Security: TLS/certificates, authentication (SASL, OAuth, mTLS) and authorization (ACLs, RBAC)
Cloud networking: DNS, routing, firewalls and proxies, and private connectivity (PrivateLink, VPC peering) on at least one cloud provider
Infrastructure: running applications on Kubernetes, or deploying with Ansible or Terraform

Preferred technical and professional experience

Experience with SSO and identity providers (Microsoft Entra ID, Okta)
Hands-on experience with Apache Kafka or Confluent Platform, including upgrades or KRaft migrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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