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Front Office Strategy Consulting - Customer Analytics - Senior Manager
PWC US
NY-New York, NY · CA-Los Angeles, CA · NC-Charlotte, NC · GA-Atlanta, GA · IL-Chicago, IL · MA-Boston, MA · TX-Dallas, TX · CA-San Francisco, CA · WA-Seattle, WA
…Information Technology, Management Information Systems, Computer…
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Power Platform/BI Developer
Ignite Digital
Chesapeake, VA
Ignite Digital has an exciting opportunity for a Power Platform/BI Developer position in Chesapeake, VA. We are seeking a motivated, technically proficient, mid-level professional to…
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User Acceptance Tester I
LCH Lab. Corp. of America Holdings
Burlington, NC · Durham, NC
…Acceptance Testing (UAT) activities to ensure system enhancements, applications, and processes meet business requirements and are ready for production deployment. This role works closely…
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User Acceptance Tester III
LCH Lab. Corp. of America Holdings
Burlington, NC · Durham, NC
…measure process impacts, financial implications, and technical…
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Long-Term Substitute Biology/Agriculture Teacher (CV9 / CVHS)
Cumberland Valley School District
Mechanicsburg, PA
…cannot be acknowledged or returned. Based on the volume of applications the district receives, we ask that you do not contact the district to check the status of your application or to…
Added 1 min ago
SP
Northeast Elementary School: Long-Term Substitute Teacher
Stamford Public Schools
Stamford, CT
- $175 to $200 USD / day
…resume. “See attached resume” is not acceptable. Only submitted applications of candidates who meet the stated posting requirements will be…
Added 1 min ago
Senior Preconstruction Manager - Commercial - Greenville, SC
Reeves Young LLC
Greenville, SC
Must possess working knowledge of or demonstrate willingness to learn how to use the following software applications: All Preconstruction Sotfware that may inlcude: Outlook, Excel,…
Added 1 min ago
Staff Site Reliability Engineer
ACV Auctions
Buffalo, NY
…(ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing,…
Added 1 min ago
Agentic Context Engineering Architect & AI Practitioner
Hopkinton, MA
About Dell Technologies - ISG Developer Experience
Added 1 min ago
Staff Manufacturing Engineer -Orthopaedic
MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity
West Chester, PA · Raritan, NJ
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Added 1 min ago
Sr. Gift Services Representative
UM Corp (Enterprise)
Coral Gables, FL
Strong command of Microsoft Office 365 applications with proficiency in Microsoft Excel.
Added 2 mins ago
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Senior Analyst (XRD) - Eurofins Built Environment Testing East - Cary, NC
Eurofins
Cary, NC
- $25 to $30 USD / hour
Added 2 mins ago
C
Nursing Assistant Unit Secretary / Orthopedic Unit / Full-Time / Night / 7p-7a
Catawba
Hickory, NC · NC
- Full-time
Knowledge of medical terminology. Formal training in basic computer applications. Ability to type proficiently.
Added 2 mins ago
Head and Professor
MS
Added 2 mins ago
RA
Quality Engineer - Assembly
RADIUS AEROSPACE INC
Hot Springs, AR
- $60,000 USD / year
Computer proficiency and functional knowledge with applications and activities.
Added 2 mins ago
C
Nursing Assistant Unit Secretary / Medical / Full-Time / Night / 7p-7a
Catawba
Hickory, NC · NC
- Full-time
Knowledge of medical terminology. Formal training in basic computer applications. Ability to type proficiently.
Added 2 mins ago
GE
Part-Time IT Data Analyst
Goodwill Easterseals Miami Valley
Dayton, OH
- Part-time
Must have a strong understanding of the application software and tools by which to extract or interface with other software applications to generate meaningful data for management use.
Added 2 mins ago
HSES Supervisor
Lubrizol Corporation
Spartanburg, SC
Proficiency in Microsoft Office applications and data analysis tools.
Added 2 mins ago
Senior Reporting and Analytics Analyst - Government Resource Center
The Ohio State University
United States
The Ohio Colleges of Medicine Government Resource Center (GRC) invites applications for a Senior Reporting and Analytics Analyst position. A successful applicant will engage in applied…
Added 3 mins ago
Enterprise Architect SME*
FGS LLC
Fort Gordon, GA
Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions.
Added 3 mins ago
SDET I
Verisk | Verisk
Lehi, UT
Able to debug software applications using stack traces, output logs, and debugging tools.
Added 3 mins ago
SafePoint Operations Engineer
Loomis Armored US, LLC
Houston, TX
…Technical Manager, with a dotted-line report to the SafePoint Applications Engineer, this role serves as a key technical resource across operations, product, training, sales engineering,…
Added 3 mins ago
A
Registered Nurse - Wound Care - Full Time
AtlantiCare
Atlantic City, NJ · Pomona, NJ
- Full-time
…verbal, written and computer skills. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required…
Added 3 mins ago
IT Regional Service Technician
The 20
Grand Rapids, MI
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Added 3 mins ago
Member of Technical Staff (Storage)
Cockroach Labs
Remote, United States
…trusted to power some of the world's most mission-critical applications. Now, as AI transforms how software is created and operated, the infrastructure behind it has to keep pace. Cockroach…

Customer Service Associate (Fixed Term)

DC, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The role of the Customer Service Associate is to provide a professional service to members of the IB Community, managing inquiries, identifying, and assessing customer needs. To champion the customer internally by reporting trends and issues. To make recommendations for improvements aimed at reducing customer effort and enhancing the overall experience. This role is Fixed Term until June 2027.

Customer Support

Provide an information service on the broad range of the IB’s products, services and systems;
Provide clear, timely, and accurate information;
Handle complaints received via telephone;
Communicate the IB’s policies and procedures;
Deal with critical situations, such as examination emergencies

Relationship Management

Build sustainable relationships with external customers through open and interactive communication;
Liaise with internal stakeholders enterprise-wide, to ensure the timely resolution of customer issues and inquiries

Coordination

Handle customer concerns in a professional manner;
If necessary, ensure that inquiries are referred to the appropriate escalation point

Customer Satisfaction

Handle customer concerns in a professional manner;
If necessary, ensure that inquiries are referred to the appropriate escalation point

Administration

Adhere to Customer Service Operations Framework

Teamwork & Cooperation

Liaise and cooperate with other teams to resolve issues and improve resolution times;
Work cross-divisionally to ensure the resolution of customer inquiries.

Continuous Improvement

Seek opportunities to improve customer experiences through raising insights or trends;
Make recommendations for service improvements.

Problem Solving and Decision-Making

Actively listening to stakeholder to confirm the appropriate resolution is offered. Utilize proper resources to ensure queries and resolved promptly. De-escalate situations involving dissatisfied customers, offering patience assistance and support. Guide callers through troubleshooting, navigating the company site or using the products or services. Help identify improvement opportunities.
Educated to degree level
Have, or be able to develop, a sound understanding of a broad range of the IB’s products, services, and systems
Proven customer support experience
Excellent communication skills with the ability to engage customers and colleagues
Ability to multi-task, prioritize, and manage time effectively
Familiar with CRM systems
Fluent in English with native-level fluency in French or Spanish (in accordance with business requirements)
Effective call handling and active listening skills

In addition to your salary, we offer an attractive range of benefits including:

Medical, Dental and Vision Coverage
Voluntary Benefits, Pet Insurance, FSA, etc.
Annual Leave, plus 14 Public holidays
Retirement 401k Plan, 10% contribution
Paid Parental Leave
Life assurance 4x annual salary
Employee Assistance Program
Excellent continuous professional development
Health and wellness schemes
Flexible work arrangements
Additional IB sponsored perks

Opportunity & Belonging We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process. This job is offered on local terms and conditions and is at will.

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More about this job

Skills

Customer service
Handle complaints
Communication skills
Decision making
Troubleshooting
Identify process improvements
Manage time
Active listening

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