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Department Head of Agricultural Education, Communications, and Technology- Bumpers College
University of Arkansas, Fayetteville
Fayetteville, AR
…agricultural communications, agricultural leadership, and agricultural systems technology. The successful candidate will recognize the distinct strengths of these disciplines while…
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Accounting Faculty - Open Rank
University of Arkansas at Fort Smith
United States
…Accounting, Tax (Individual and Entities, Accounting Information Systems, and/or Auditing and/or Governmental/Not-for-Profit Accounting), maintaining an active research agenda, and…
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Program Coordinator
University of Georgia Staff
GA
The incumbent performs and oversees a broad range of administrative functions and business processes that support faculty, staff, students, research programs, outreach initiatives, and…
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Piping Engineer
Actalent
Downers Grove, IL
- $35 to $48 USD / hour
Perform detailed analysis and evaluation of piping systems for thermal flexibility, vibration, pipe supports, and equipment and nozzle loads.
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Business Analyst
Actalent
Annapolis, MD
…and product needs into clear, actionable requirements that support software and platform development in a complex, compliance-driven environment. This position partners closely with…
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Compliance And Technical Support Specialist
Actalent
Blaine, MN
- $23 to $28 USD / hour
…efforts. The role spans compliance and certifications, technical support, quality investigations, and regulatory documentation, with strong collaboration across engineering, quality, sales,…
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PCB Design Engineer Secret Clearance
Actalent
Owego, NY
- $60 to $72 USD / hour
Support RF and digital electronic systems testing
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Antenna Test Engineer
Actalent
LINTHICUM HEIGHTS, MD
- $43.27 to $76.92 USD / hour
Troubleshoot RF issues during testing of advanced antenna systems and support root cause identification and resolution.
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Hardware Test Engineer
Actalent
Orlando, FL
- $58 to $62 USD / hour
…instrumentation, photonics, electro-optical, and embedded hardware systems. This role is critical in ensuring that products meet performance, reliability, quality, and manufacturability…
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Pharmacist - Salem Hospital
North Shore Medical Center, Inc.
United States
…doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community…
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NS
Mental Health Technician
North Shore Medical Center, Inc.
United States
- $22.28 to $28.3 USD / hour
…doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community…
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Electrical Engineer
Actalent
Gilbert, AZ
…designs, develops, analyzes, and documents complex electrical systems, subsystems, and components for aerospace and defense applications. You will work across the full product lifecyclefrom…
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Manufacturing Engineer
Actalent
REYNOLDSBURG, OH
- $31.25 to $36.06 USD / hour
…and repair of production equipment, machinery, and facility systems in a high-volume automotive manufacturing environment. This role involves hands-on troubleshooting and repair of…
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Formulation Chemist
Actalent
Stonecrest, GA
- $33 to $38 USD / hour
Engage in cross-departmental meetings with teams such as sales, marketing, and operations to support product launches and address technical questions.
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Quality Engineer
Actalent
Lebanon, OH
- $40.87 to $52.89 USD / hour
…play a vital role in supporting the development of quality systems, improving supplier processes, and ensuring customer satisfaction. They will contribute to the enhancement of internal…
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TB
Medical Assistant I
The Brigham and Women's Hospital, Inc.
United States
- $22 to $24.94 USD / hour
…doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community…
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Environmental Services Aide II
The General Hospital Corporation
United States
- $17.71 to $24.28 USD / hour
…doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community…
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Casino Services Shift Manager
Ameristar Casino Resort Spa Black Hawk
Black Hawk, CO
…that cares about your career growth and will help you get the support you need to expand your…
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Project Manager
Actalent
Kalamazoo, MI
- $45 to $80 USD / hour
Proficiency in project management systems and tools, including Microsoft PowerPoint and Microsoft Project, as well as experience with Microsoft Project Online or similar platforms.
Added 1 min ago
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Quality Manager
Actalent
Warsaw, IN
- $45 to $53 USD / hour
Establish quality plans for equipment and processes that support general and specific product performance needs.
Added 1 min ago
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Principal Embedded Software Engineer
Actalent
Oshkosh, WI
- $70 to $85 USD / hour
…and integrates embedded software for advanced vehicle control systems using C/C++ and MATLAB/Simulink. This engineer owns vehicle-level software design from requirements through integration…
Added 1 min ago
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Hardware Engineer
Actalent
Winamac, IN
- $80,000 to $120,000 USD / year
Support CAN, LIN, and other communication interfaces from the hardware perspective, ensuring proper integration with embedded systems.
Added 1 min ago
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Piping Engineer
Actalent
Downers Grove, IL
- $35 to $48 USD / hour
Perform detailed analysis and evaluation of piping systems for thermal flexibility, vibration, pipe supports, and equipment and nozzle loads.
Added 1 min ago
YO
Licensed Practical Nurse (LPN)
Youth Opportunity Investments, LLC
Gallatin, TN
- $30 to $34.5 USD / hour
…awareness, and family engagement. Small group living units support informed placement decisions and safe transition to longer‑term residential or community…
Added 1 min ago
Extension Instructor or Open Rank Extension Educator - Water & Cropping Systems (York County)
The University Of Nebraska At Lincoln
York, NE
…education, and the ability to foster meaningful partnerships that support Nebraska agriculture and rural…

Customer Service Associate

DC, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The role of the Customer Service Associate is to provide a professional service to members of the IB Community, managing inquiries, identifying, and assessing customer needs. To champion the customer internally by reporting trends and issues. To make recommendations for improvements aimed at reducing customer effort and enhancing the overall experience.

Customer Support

Provide an information service on the broad range of the IB’s products, services and systems;
Provide clear, timely, and accurate information;
Handle complaints received via telephone;
Communicate the IB’s policies and procedures;
Deal with critical situations, such as examination emergencies

Relationship Management

Build sustainable relationships with external customers through open and interactive communication;
Liaise with internal stakeholders enterprise-wide, to ensure the timely resolution of customer issues and inquiries

Coordination

Handle customer concerns in a professional manner;
If necessary, ensure that inquiries are referred to the appropriate escalation point

Customer Satisfaction

Handle customer concerns in a professional manner;
If necessary, ensure that inquiries are referred to the appropriate escalation point

Administration

Adhere to Customer Service Operations Framework

Teamwork & Cooperation

Liaise and cooperate with other teams to resolve issues and improve resolution times;
Work cross-divisionally to ensure the resolution of customer inquiries.

Continuous Improvement

Seek opportunities to improve customer experiences through raising insights or trends;
Make recommendations for service improvements.

Problem Solving and Decision-Making

Actively listening to stakeholder to confirm the appropriate resolution is offered. Utilize proper resources to ensure queries and resolved promptly. De-escalate situations involving dissatisfied customers, offering patience assistance and support. Guide callers through troubleshooting, navigating the company site or using the products or services. Help identify improvement opportunities.
Educated to degree level
Have, or be able to develop, a sound understanding of a broad range of the IB’s products, services, and systems
Proven customer support experience
Excellent communication skills with the ability to engage customers and colleagues
Ability to multi-task, prioritize, and manage time effectively
Familiar with CRM systems
Fluent in English with native-level fluency in French or Spanish (in accordance with business requirements)
Effective call handling and active listening skills

In addition to your salary, we offer an attractive range of benefits including:

Medical, Dental and Vision Coverage
Voluntary Benefits, Pet Insurance, FSA, etc.
Annual Leave, plus 14 Public holidays
Retirement 401k Plan, 10% contribution
Paid Parental Leave
Life assurance 4x annual salary
Employee Assistance Program
Excellent continuous professional development
Health and wellness schemes
Flexible work arrangements
Additional IB sponsored perks

Opportunity & Belonging We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process. This job is offered on local terms and conditions and is at will.

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More about this job

Skills

Customer service
Handle complaints
Communication skills
Decision making
Troubleshooting
Identify process improvements
Manage time
Active listening

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