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i3 Verticals

Software Support Analyst II

Remote, United States

Apply on recruiting2.ultipro.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

JOB TITLE: Software Support Analyst Tier II

DEPARTMENT: Public Admin & ERP

REPORTS TO: Team Lead

JOB LOCATION: Remote (U.S. based)

TRAVEL: 5-10% travel required

SUMMARY OF POSITION:

The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Associate’s degree or higher from a college or university is preferred

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

Apply on recruiting2.ultipro.com About employer

More about this job

Skills

ERP
Technical support
Troubleshooting
Customer service
Troubleshoot
Provide training
Communication skills
Recruitment

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Work requirements

Jobs in the United States