Business Intelligence Manager

Job Summary:

The BI Manager is responsible for leading the Company's Business Intelligence, enterprise reporting, analytics, and data governance functions. This role manages the centralized team responsible for official reports, dashboards, semantic models, data analysis, and related analytical solutions, ensuring business information is accurate, consistent, governed, and aligned with organizational priorities. The BI Manager serves as the primary point of coordination for business stakeholders requesting reporting, dashboards, analytics, and decision-support capabilities. This position works closely with department leaders to understand business requirements and translates those needs into prioritized work for Business Intelligence Engineers, Data Analysts, Report Developers, and other technical resources. The BI Manager partners closely with Software Engineering to understand application data, database structures, integrations, and system changes that affect reporting. The role establishes enterprise reporting standards, authoritative data sources, metric definitions, data ownership practices, and delivery processes that reduce duplicated reporting efforts and provide trusted information across the organization.

Key Responsibilities:

Leadership & Team Management:

• Lead, develop, and manage Business Intelligence Engineers, Data Analysts, Report Developers, and other resources assigned to the centralized reporting and analytics function.
• Establish clear priorities, responsibilities, performance expectations, development plans, and delivery standards for the BI team.
• Assign and balance work across the team based on business value, urgency, complexity, dependencies, and available capacity.
• Build a service-oriented culture focused on data accuracy, responsiveness, collaboration, documentation, governance, and continuous improvement.
• Report on team performance, delivery status, risks, capacity, and strategic BI initiatives to technology and business leadership.

Enterprise Reporting Strategy & Governance:

• Establish and maintain enterprise reporting standards, metric definitions, certified datasets, semantic models, and data governance practices.
• Define authoritative reporting sources and promote consistent use of approved measures and business definitions across departments.
• Centralize and coordinate official reporting activities within the BI function to improve consistency, accountability, supportability, and reuse.
• Develop and maintain processes for report intake, prioritization, approval, development, testing, publication, lifecycle management, retirement, and ongoing support.
• Establish data ownership, stewardship, quality, lineage, access, retention, and documentation expectations in partnership with appropriate business and technical owners.
• Reduce duplicate and conflicting reports by promoting reusable datasets, governed semantic models, standardized KPIs, and shared reporting assets.
• Balance governed enterprise reporting with appropriate self-service analytics capabilities and user enablement.

Stakeholder Engagement & Requirements Management:

• Serve as the primary point of contact for departments requesting reports, dashboards, analytics, data extracts, and related Business Intelligence solutions.
• Meet with business leaders, process owners, and users to understand objectives, operational processes, reporting needs, decision points, and success criteria.
• Translate business requirements into clear scope, user stories, data requirements, acceptance criteria, priorities, and delivery plans for BI and technical teams.
• Manage competing requests across departments while balancing business value, urgency, effort, governance standards, dependencies, and available resources.
• Facilitate requirements workshops, design reviews, demonstrations, user acceptance testing, release communication, and post-implementation feedback.
• Communicate priorities, timelines, status, risks, limitations, and data-quality concerns clearly to stakeholders and leadership.

Software Engineering & Data Coordination:

• Partner closely with Software Engineering to understand application architecture, database structures, APIs, integrations, business rules, and technology roadmaps that affect reporting and analytics.
• Participate in project planning and solution reviews to ensure data, reporting, governance, and analytical requirements are considered during system design and implementation.
• Coordinate changes to data pipelines, warehouse structures, semantic models, datasets, dashboards, and reports resulting from application, database, integration, or process changes.
• Work with Software Engineering to define reliable methods for exposing, transforming, validating, and supporting data used by enterprise reporting.
• Maintain visibility into planned system changes and ensure downstream reporting impacts, dependencies, testing needs, and communication requirements are identified.
• Support the creation and maintenance of data dictionaries, business definitions, source mappings, lineage documentation, and technical dependencies.

BI Platform, Data Warehouse & Delivery Oversight:

• Own the strategy, roadmap, standards, and operational oversight for Power BI, the enterprise data warehouse, reporting datasets, semantic models, and related BI capabilities.
• Oversee the design, development, testing, deployment, security, performance, reliability, and support of enterprise reports, dashboards, data models, and analytical solutions.
• Guide the design and maintenance of ETL/ELT pipelines, dimensional models, curated datasets, and data warehouse structures supporting BI and analytics needs.
• Review and approve significant BI architecture, modeling, dashboard, workspace, security, and data-governance decisions.
• Establish standards for Power BI workspaces, access, sharing, deployment, certification, refresh, monitoring, ownership, and support.
• Monitor platform and report performance, data-refresh reliability, usage, adoption, data quality, and scalability; coordinate corrective and improvement actions.
• Manage relevant vendors, consultants, licensing, and technology evaluations supporting BI and data initiatives.

*Perform other duties as assigned.

Qualifications:

Education and Experience:

• Bachelor's degree in Information Systems, Business Intelligence, Data Analytics, Computer Science, Business Administration, or a related field preferred; an equivalent combination of relevant education and professional experience may be considered.
• Five or more years of progressively responsible experience in business intelligence, enterprise reporting, analytics, data warehousing, data governance, or a related discipline preferred.
• Two or more years demonstrated leadership with BI teams, reporting functions, or complex cross-functional data initiatives preferred.
• Experience leading reporting intake, requirements management, prioritization, stakeholder communication, and delivery across multiple business functions.
• Experience with Power BI, enterprise reporting platforms, semantic models, data warehouses, relational databases, and data integration concepts.
• Telecommunications, broadband, ISP, OSS/BSS, CRM, GIS, network operations, customer operations, or other data-intensive operational experience preferred.
• Microsoft Power BI, data management, business analysis, project management, or comparable certifications are valued but not required.

Skills and Competencies:

• Strong leadership and people-management skills with the ability to develop technical and analytical professionals and establish clear accountability.
• Strong understanding of enterprise reporting, data governance, data quality, dimensional modeling, semantic models, ETL/ELT processes, and data warehouse concepts.
• Working knowledge of Power BI administration and governance, report and dashboard design, DAX, SQL, data modeling, and relational databases.
• Ability to understand business processes and convert stakeholder objectives into clear reporting, analytical, data, and technical requirements.
• Ability to collaborate effectively with Software Engineering and understand the reporting impact of application, database, integration, and architectural changes.
• Ability to define authoritative metrics, resolve conflicting reporting definitions, and guide decisions involving data ownership, quality, access, and governance.
• Strong prioritization, project coordination, problem-solving, documentation, and organizational judgment.
• Excellent communication and facilitation skills with the ability to explain complex data concepts, risks, tradeoffs, and status to technical and non-technical audiences.
• Ability to balance long-term reporting architecture and governance with timely delivery of immediate business needs.

Working Conditions:

• Ability to communicate effectively orally and in writing and operate standard office technology and equipment.
• Ability to travel to company locations and vendor or partner sites as business needs require.
• Requires prolonged periods of sitting at a desk and working on a computer workstation.
• Frequent participation in stakeholder meetings, requirements workshops, design reviews, demonstrations, and planning activities.
• Must be able to maintain visual focus on screens, dashboards, documents, data models, and written materials for extended periods.
• Requires clear verbal and written communication in person, by phone, and through electronic collaboration systems.
• Occasional standing, walking, bending, reaching, or lifting of light office supplies and materials, typically up to 10-20 lbs.
• Must be able to perform detailed and repetitive tasks with accuracy, consistency, and attention to detail.
• Work is primarily performed in a standard office environment, with occasional after-hours support for critical reporting, data, or release needs.

Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business needs.