Program Management Support Coordinator

JOB SUMMARY/OBJECTIVE:

The Program Management Support Coordinator provides administrative, operational, and customer support to the Program Management team within a manufacturing environment. This role serves as a key liaison between customers, Program Managers, Engineering, Production, Planning, Quality, Supply Chain, and Finance to ensure successful execution of customer programs from quote through production and delivery. The coordinator maintains program documentation, tracks schedules and action items, supports customer communications, monitors key performance metrics, and helps drive on-time delivery and customer satisfaction.

Duties/Responsibilities:

Program Administration:

• Support Program Managers in day-to-day management of customer programs and contracts.
• Maintain program files, schedules, action logs, and customer correspondence.
• Prepare and distribute meeting agendas, minutes, status reports, and presentations.
• Track project milestones and escalate potential schedule risks.
• Coordinate internal program reviews and customer meetings.

Customer Support

• Serve as a secondary point of contact for customer inquiries regarding orders, schedules, and program status.
• Assist with customer communication regarding engineering changes, schedule updates, and delivery commitments.
• Support customer portal updates and reporting requirements.
• Maintain professional customer relationships while ensuring timely responses.

Manufacturing & Production Coordination

• Coordinate with Production Planning, Operations, and Supply Chain teams to monitor production schedules.
• Track open issues impacting program performance, material availability, or delivery commitments.
• Support implementation of Engineering Change Orders (ECOs) and customer change requests.
• Assist in monitoring backlog, shipment schedules, and production priorities.

Data Management & Reporting

• Maintain ERP/MRP system records related to customer programs.
• Generate reports on:
• On-Time Delivery (OTD)
• Production status
• Open actions
• Inventory availability
• Customer metrics
• Analyze data and identify trends requiring management attention.

Quoting & Contract Support

• Assist with preparation of Requests for Quote (RFQs).
• Coordinate collection of cost, labor, material, and engineering inputs.
• Support contract review activities and ensure documentation accuracy.
• Maintain records of pricing revisions and contract modifications.

Cross-Functional Coordination

• Work closely with Engineering, Quality, Purchasing, Manufacturing, and Finance teams.
• Facilitate communication of customer requirements throughout the organization.
• Support new product introduction (NPI) and production launch activities.
• Track corrective actions arising from customer concerns or quality issues.

Compliance & Documentation

• Ensure program documentation complies with customer, company, and regulatory requirements.
• Support audits and customer visits.
• Maintain controlled documents and revision records.
• Adhere to company quality management systems and safety procedures.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to work with an ERP system
• Ability to collaborate with many different teams

QUALIFICATIONS - EDUCATION/EXPERIENCE:

· Associate degree in Business, Project Management, Engineering Technology, Supply Chain, or related field; equivalent experience may be considered. · 2+ years of experience in manufacturing, project coordination, customer service, or program support. · Experience working in an ERP/MRP environment. · Strong proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook. · Strong organizational and multitasking abilities. · Excellent written and verbal communication skills. · Ability to manage multiple priorities in a fast-paced manufacturing environment.

Physical Requirements:

• Periods of sitting at a desk and working on a computer, as well as periods of walking the production floor.
• Must be able to lift up to 15 pounds at times.

WORK AUTHORIZATION/SECURITY CLEARANCE:

• No special clearances required.
• US citizenship required

HOURS:

• FULL-TIME

WHAT WE OFFER:

• A compliment of benefit options are available

MUST BE ABLE TO COMMUTE:

• Binghamton, NY (Required)

WORK LOCATION:

• In person

i3 Assembly, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination