Guest Services Agent

Guest Services Agent – I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana’s premier AAA Four-Diamond hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced environment, we want you on our team! Why You’ll Love Working with Us

• Work in a beautiful, contemporary, wellness-focused environment
• Be part of a supportive team that values professionalism and positivity
• Grow your hospitality career with hands-on experience in a Four-Diamond property
• Enjoy meaningful guest interaction every day What You’ll Do As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection for guests, visitors, and community partners. Responsibilities include:
• Providing friendly, sincere hospitality to every guest
• Checking guests in/out with accuracy and efficiency
• Responding to guest, community, and university-related inquiries
• Assisting with crisis or urgent guest needs professionally and calmly
• Conducting property tours
• Coordinating guest services such as shuttle rides, package delivery, and special requests
• Supporting a superior level of cleanliness and presentation across the facility What We’re Looking For
• Exceptional customer service skills and a sincere desire to help others
• Strong organizational and time-management abilities
• Positive energy and a team-first mindset
• Ability to excel in a fast-paced, high-volume environment
• Excellent verbal communication skills
• Strong work ethic, attention to detail, and reliability
• Flexibility to work weekdays and weekends
• Competence with basic computer programs
• Valid driver’s license and good driving record (required)
• Knowledge of Champaign-Urbana is a plus
• Physical ability to perform occasional light labor
• Previous hotel experience is welcome but not required About the I Hotel & Illinois Conference Center Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel & Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a team committed to excellence in every detail.

How to Apply If you’re enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we’d love to meet you. Apply today to become a Guest Services Agent! Please do not call or visit the property to inquire about application status A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.