Jobs in the United States

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Added 1 min ago
Associate EHS Consultant or EHS Consultant – Groundwater & Waste Management
Duke Energy Business Services, LLC
Plainfield, IN
This position is for an engineer, geologist, or environmental scientist who would provide technical and regulatory support to power generation facilities in Indiana and Kentucky, with a…
Added 5 mins ago
Senior Software Engineer - Front End Developer
RTX
United States
Support the continual improvement of the software development environment, including DevOps practices, tools, and workflows within Engineering.
Added 5 mins ago
Account Manager
Proofpoint, Inc.
Pittsburgh, PA
Team up with our world class Sales Engineering team to devise and execute account strategies and plans
Added 8 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
Added 8 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 10 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
…readiness. Deliver tailored workshops and optimization sessions to support…
Added 11 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
Review engineering technical designs with a focus on testability, security implications, and potential edge cases
Added 13 mins ago
Technical Customer Support - US
Hypernative
Remote, United States
We’re looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of Hypernative’s real-time threat detection platform. You’ll…
Added 15 mins ago
P-8 Avionics Technician III
V2X
Point Mugu, CA
The Tech applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such…
Added 15 mins ago
P-8 Avionics Technician II
V2X
Point Mugu, CA
The Tech applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such…
Added 17 mins ago
Technology Designer
CMTA
Orlando, FL
Support technical requirements analysis, site assessments, solution recommendations, and construction administration.
Added 21 mins ago
I
System Solutions Engineer
InterImage
Remote, United States
- $170,000 to $230,000 USD / year
We are seeking a Technical Product Owner / Solutions Engineer to bridge the gap between customers, engineering teams, and mission stakeholders in the design and delivery of modern…
Added 21 mins ago
System Engineer
InterImage
Fort Meade, MD
(U) Applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support, and Retirement. Interacts with the Government…
Added 21 mins ago
Software Engineer
InterImage
Remote, United States
We are seeking a motivated and innovative Software Engineer to support the development of next-generation AI-enabled solutions for mission-driven environments across the Department of…
Added 21 mins ago
AI Program Analyst
InterImage
Remote, United States
…U.S. Department of War (DoW) customer: governed ingestion of technical documents, an enterprise ontology and knowledge graph, and generative-AI applications that draft maintenance-planning…
Added 21 mins ago
CNO Developer
InterImage
Columbia, MD
4. Bachelor’s degree in Computer Science, Computer Engineering, or a closely related technical field.
Added 21 mins ago
CNO Engineer
InterImage
Columbia, MD
Bachelor’s degree in Computer Science, Computer Engineering, or a closely related technical field.
Added 21 mins ago
CNO Engineer
InterImage
Annapolis Junction, MD
Bachelor’s degree in Computer Science, Computer Engineering, or a closely related technical field.
Added 21 mins ago
Enterprise Architect
InterImage
Huntsville, AL
Support digital engineering tool maintenance and provide technical leadership during application transitions or enterprise modernization efforts.
Added 21 mins ago
RPA Developer
InterImage
Remote, United States
…someone who enjoys turning operational needs into effective technical solutions and partnering with stakeholders to build automations that support real-world outcomes across the…
Added 21 mins ago
RPA Developer
InterImage
Remote, United States
…someone who enjoys turning operational needs into effective technical solutions and partnering with stakeholders to build automations that support real-world outcomes across the…
Added 21 mins ago
Application Development Technical Lead
InterImage
Huntsville
Serve as the technical point of contact for software configuration, installation, and support.
Added 21 mins ago
Information Systems Security Engineer 2 - II
InterImage
Fort Meade, MD
We are seeking an Information Systems Security Engineer to support the organization’s information security efforts. This role involves assisting with security-related activities, supporting…
Added 21 mins ago
Systems Engineer 1
InterImage
Fort Meade, MD
We are currently looking for a Systems Engineer who applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support,…
Added 21 mins ago
Enterprise Architect (Mid Level)
InterImage
Huntsville, AL
Support digital engineering tool maintenance and provide technical leadership during application transitions or enterprise modernization efforts.

Hypernative

Technical Customer Support - US

Remote, United States

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Job details

Posting language: English

Original job description

Description

Hypernative is the proactive on-chain security platform for enterprises and institutions. We predict and neutralize digital asset threats before they materialize, unifying real-time monitoring, transaction security, fraud prevention, compliance screening, and automated response in a single, institutional-grade platform.

Powered by the most battle-tested machine learning engine in digital asset security, Hypernative has actively prevented over $3 billion in losses across 75+ blockchains.

Founded in 2023, Hypernative raised a $40M Series B and has secured $100B+ in digital assets across 350+ leading organizations, including top financial institutions, exchanges, asset managers, protocols, and chains.

We’re looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of Hypernative’s real-time threat detection platform. You’ll handle inbound technical inquiries, troubleshoot issues, and ensure our users (from Web3 protocols to enterprises) receive responsive, expert-level support.

You’ll collaborate closely with our Customer Success, Product, and Engineering teams to deliver a smooth and secure experience for every customer.

Responsibilities:

Serve as the first line of technical support, managing customer tickets and chats in a timely and professional manner.
Troubleshoot product, integration, and alerting issues, identify root causes, and escalate complex cases when needed.
Partner with the Customer Success and Engineering teams to track, reproduce, and resolve technical incidents.
Help customers integrate and configure Hypernative APIs, dashboards, and data feeds.
Maintain and improve support documentation, FAQs, and self-service resources.
Act as a customer advocate, sharing feedback and insights to help drive product improvements.
Contribute to ongoing process improvements that scale the support function as we grow globally.

Requirements

3-5 years of experience in technical customer support, DevOps support, or API-based product support, ideally at a SaaS or security company.
Strong troubleshooting and diagnostic skills, you enjoy digging into logs, APIs, and integrations to find solutions.
Worked with Web3, blockchain infrastructure, or crypto security (bonus if you’ve supported on-chain products or protocols).
Familiar with blockchain concepts (e.g., transactions, gas, smart contracts, on-chain events, oracles), wallets (MPC vs Multi-Sig), and DeFi ecosystems.
Excellent written and verbal communication skills, with a knack for explaining technical concepts clearly.
Comfort working across time zones and collaborating asynchronously with distributed teams, with the ability to prioritize and manage multiple issues and escalation paths simultaneously.
A proactive, customer-first mindset, you care about outcomes, not just ticket resolution.
Nice to have: Basic knowledge of Python.

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More about this job

Skills

Customer service
Technical support
Troubleshoot
Documentation
DevOps
Troubleshooting
Communication skills
Python

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