Jobs in the United States

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Added just now
Research Assistant (Peer Recovery)
The Howard University
Washington, DC
Under the supervision of the Principal Investigator and site Project Manager, the Research Assistant will conduct interviews and assessments and administer questionnaires; conducting…
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Service Desk Analyst
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ITIL Foundation certification required
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Senior Manager, Software Development
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Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
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Lead Technical Program Manager
JPMorgan Chase
Wilmington, DE
Several years of experience as a Technical Program Manager, Project Manager, or similar role within a software development organization.
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VP – Software Delivery
Maximus
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Maximus is currently seeking a VP of Software Delivery who is responsible for the end-to-end technical integrity of software systems delivered under a large, critical programs. This role…
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IT Support Specialist
Arkansas Department of Transportation
Little Rock, AR
Knowledge, skills and abilities: Must possess understanding of technology concepts and jargon · Must possess strong communication (oral and written) skills
Added 1 min ago
HB
Branch Manager
Hanmi Bank
San Diego, CA
- $97,600 to $154,800 USD / year
The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and…
Added 1 min ago
Principal Test Engineer
Voyager Technologies, Inc.
Pueblo, CO
The Principal Test Engineer will be located onsite in Pueblo, CO and reports to the Mission Infrastructure Engineering Manager. This role serves as the senior technical authority for…
Added 2 mins ago
Registered Nurse - Infusion Clinic 3/12s
Duke Health
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Hours: 36 hrs a week, 3-12 hour shifts 07:45 - 20:15, with rotating weekends
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Community Support Specialist
Denton County MHMR Center
Denton, TX
Must possess
Added 6 mins ago
Leasing Manager
Harbor Group Management Company
Columbus, OH
Valid driver’s license required (for operating golf carts if applicable)
Added 6 mins ago
Informatics Manager
Apicha Community Health Center
New York, NY
The Informatics Manager administers the clinical information systems to coordinate and manage data used by teams caring for patients in a healthcare setting. Job Details: Installs and…
Added 6 mins ago
Manager, Program Management (Onsite)
RTX
United States
Qualifications You Must Have:
Added 6 mins ago
Senior Manager, Program Management - Flight Management System (FMS) (Onsite)
RTX
United States
Qualifications You Must Have:
Added 7 mins ago
DT
IT Developer Analyst Intern
Daimler Truck North America LLC
Mount Holly, NC
- $21 to $29 USD / hour
This intern will also develop program logic for new applications or analyzes and modifies logic in existing applications. Additionally, this intern will code, test, debug, document and…
Added 7 mins ago
Procurement Manager
JBS USA
Nacogdoches, TX
Must have 2 or more years in a Packaging-related role preferred · Must have excellent computer skills: Microsoft Word, Excel, Power Point, and Internet Explorer
Added 7 mins ago
Supervisor Outpatient Services (70656)
VARIETY CARE INC
Oklahoma City, OK
Employee must have excellent written and oral communication skills · Must have access to reliable transportation
Added 7 mins ago
Engagement Coordinator / Prevention Specialist (70595)
VARIETY CARE INC
Lawton, OK
Must possess and provide verification of valid Oklahoma driver's license during employment with NorthCare · Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare
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Assistant Fitness Manager - 7394
YouFit
Tallahassee, FL
We are seeking a motivated and enthusiastic Assistant Fitness Manager to join our team. In this role, you will work closely with the General Manager and Fitness Manager to drive our fitness…
Added 7 mins ago
Engineering Program Manager, Siri Evaluation
Apple
Cupertino, CA
As an Engineering Program Manager for Siri Evaluation, you will lead the programs that build Siri's evaluation infrastructure, tooling, and automated evaluators. If you thrive in helping…
Added 7 mins ago
Engineering Program Manager, Siri AI Performance & Reliability
Apple
Cupertino, CA · Sunnyvale, CA
We're looking for a strong Engineering Program Manager to drive Performance and Reliability for the next generation of Siri, Apple's on-device conversational AI. This role sits at the…
Added 8 mins ago
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Retail Deposit Operations Manager
Maine Savings Federal Credit Union
Hampden, ME
- $56,716.12 to $85,074.19 USD / year
Must have excellent oral and written communication skills
Added 8 mins ago
Thermal Engineering Program Manager
NVIDIA USA
CA
NVIDIA is looking for a Thermal Engineering Program Manager to support the engineers developing thermal solutions for our next generation of products. Our thermal team works across data…
Added 9 mins ago
Tax Technology Automation Specialist
Aprio
Atlanta, GA
Serve in a project coordinator/manager capacity for key departmental initiatives, ensuring milestones are met and blockers are escalated promptly
Added 9 mins ago
Office Manager
Mount Olivet Cemetery Associat
Raytown, MO
Catholic Cemeteries Association, based at Mount Olivet Cemetery in Kansas City, Missouri, is seeking an Office Manager. This full-time, in-office position reports to the General Manager and…

Hyland

Senior Manager, Customer Experience

Remote, United States

Apply on careers-hyland.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Overview

Senior Manager, Customer Experience

Location: US | India | Portugal Work Model: Remote

About the Role

The Senior Manager, Customer Experience is responsible for leading the Customer Experience Transformation Office, including execution of customer and partner feedback, churn insights, customer journey, and engagement strategies, performance, and measuring results. This position manages a global team of customer experience program managers, analysts, and Customer Journey Center of Excellence team members who translate customer and partner insights into measurable experience improvements.

Here's What You'll Do

Oversee the Voice of Customer (VoC) portfolio, including Net Promoter Score and Ease of Doing Business (EoDB) programs, from survey governance through analysis, reporting, and action planning; oversee the Voice of Partner program to gather partner feedback, identify experience opportunities, and coordinate improvements to partner-facing processes
Develop churn analysis and insight capabilities that identify attrition drivers and emerging risks and inform customer retention strategies; oversee the Customer Journey Center of Excellence, including journey mapping, friction-point analysis, governance, and prioritization of cross-functional improvements
Develop customer engagement programs and performance measures that improve adoption and participation across customer segments; translate customer, partner, journey, and churn data into executive-ready insights and recommendations that influence business priorities and decisions
Collaborate with management, team members, and cross-departmental stakeholders in the creation and coordination of mutual goals; manage the strategic planning and oversight of all projects and programs to an acceptable level of risk by balancing scope, time, cost, and quality
Provide managerial direction and develop and communicate quality metrics for the team; measure and hold direct reports accountable for meeting defined performance standards; oversee all Human Resources-related managerial functions including hiring, compensation management, employment relations, and termination of employees
Oversee the development of team members; provide coaching through personal growth in functional expertise, communication skills, and the ability to effectively interact with clients and peers; assist with identifying and developing future leaders; serve as an escalation point for issues and remove obstacles for the team

Technology Tools

Qualtrics XM
Microsoft Outlook

Role Essentials

Bachelor's degree or equivalent experience; typically 5–7 years of experience in customer experience, Voice of Customer, customer insights, Customer Success, or a related field, including experience leading people; experience managing and leading a global or geographically distributed team
Experience designing and managing Voice of Customer programs, including relationship and transactional feedback programs such as NPS, CSAT, Customer Effort Scoring, or Ease of Doing Business
Experience analyzing churn, retention, customer health, or related customer data and translating findings into actionable business recommendations; experience developing customer journey maps, journey management programs, or related customer experience frameworks
Experience coordinating complex, cross-functional programs in a business-to-business software or SaaS environment; outstanding ability to influence stakeholders, establish consensus, escalate program issues, and manage project risks
Outstanding analytical, critical thinking, and problem-solving skills; outstanding oral and written communication skills that demonstrate executive presence and the ability to interact with others with discretion and tact

What We'd Like to See

Experience with customer engagement, survey, and feedback management platforms; Qualtrics XM experience strongly preferred
Customer experience certification, such as Certified Customer Experience Professional (CCXP)
Demonstrated fiscal responsibility and accountability in managing team budgets
Outstanding business and technology acumen with a strong customer service orientation
Demonstrated ability to coach, mentor, and provide timely, constructive feedback to team members at varying stages of development

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

Apply on careers-hyland.icims.com About employer

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Jobs in the United States