Jobs in the United States

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Added just now
Cross Functional Examination Team Manager I
C Federal Reserve Bank of Philadelphia
Philadelphia, PA
…generally have an asset size greater than $100 billion and have complex operations. With minimal supervision, the CFE team manager provides input into the development of the supervisory…
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Manager, Environmental Health & Safety
Hologic
Newark, DE
Administration and management of the company’s workers’ compensation program for US operations as related to their assigned facilities
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Housekeeping Manager, Full-Time
THE WATERFRONT BEACH RESORT
HUNTINGTON BEACH, CA
- $70,304 to $74,000 USD / year
- Full-time
…of hazardous supplies in accordance with the Hotel's Hazcom…
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Service Desk Analyst
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ITIL Foundation certification required
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Remote, United States
…through architecture, code reviews, focused prototyping, and complex production investigations. Contribute code where your involvement removes a critical obstacle, and use that work to…
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Lead Technical Program Manager
JPMorgan Chase
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Ruconest Account Manager - Northern California
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Dover, DE
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
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Ruconest Account Manager - Central California/Nevada
Pharming Healthcare
Dover, DE
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
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Ruconest Account Manager - Upper Midwest
Pharming Healthcare
Dover, DE
- $155,000 to $175,000 USD / year
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VP – Software Delivery
Maximus
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Work directly with the Program Manager and Technology Delivery Leader to document how scope changes impact contractual delivery; ensure clear and concise communications between all impacted…
Added 1 min ago
Executive Director
Ivy Living
San Jose, CA
Able to count and perform moderately complex math problems, read and understand budgets and other financial reports/statements
Added 1 min ago
Executive Director
Ivy Living
Huntington Beach, CA
Able to count and perform moderately complex math problems, read and understand budgets and other financial reports/statements
Added 1 min ago
Executive Director
Ivy Living
Milpitas, CA
Able to count and perform moderately complex math problems, read and understand budgets and other financial reports/statements
Added 1 min ago
HB
Branch Manager
Hanmi Bank
San Diego, CA
- $97,600 to $154,800 USD / year
The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and…
Added 1 min ago
Principal Test Engineer
Voyager Technologies, Inc.
Pueblo, CO
The Principal Test Engineer will be located onsite in Pueblo, CO and reports to the Mission Infrastructure Engineering Manager. This role serves as the senior technical authority for…
Added 1 min ago
BH
Registered Nurse (RN), Cardiovascular Short Stay, Full-time Days
Beacon Health System
South Bend, IN
- Full-time
As a Cardiovascular Short Stay Department Registered Nurse, you’ll report to the Director or Manager to provide professional nursing services in the area of assignment, assess the needs of…
Added 1 min ago
Flight Paramedic
PHI Health, LLC
Rushville, IN
Must have an active paramedic certification in the state employed · Must possess basic computer skills for e-mail, electronic charting, etc
Added 2 mins ago
Cook
Trustees of Mount Holyoke College
United States
Must possess strong written and verbal communication skills, along with a proficient understanding of the English language
Added 3 mins ago
AG
Payroll Manager
ARDAGH GROUP
Chicago, IL
- $111,900 to $167,900 USD / year
We are seeking a highly experienced Payroll Manager to lead the payroll function through a significant period of change. This role offers the opportunity to drive a payroll transformation…
Added 4 mins ago
Senior Specialist, Strategic Sourcing - Engineered Equipment
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Houston, TX
…categories characterized by long manufacturing lead times, capital program dependency, and technically complex supplier qualification requirements. This role contributes to category…
Added 4 mins ago
MM
Food Service Worker
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Employee Wellness Program- be rewarded for healthy behaviors
Added 5 mins ago
Supply Chain Manager
Clune Construction Company, L.P.
Chicago, IL
Please note: This role must have the ability to complete the job requirements of all lower positions in the job family hierarchy
Added 6 mins ago
Program Manager - Senior
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Quantico, VA
We are seeking a strategic Program Manager / Operator – a leader who bridges the gap between executive policy and daily execution. You will be the primary interface with government…
Added 6 mins ago
Small Business Banker II - Coral Springs, FL
TD Bank, N.A.
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…bank. This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer…
Added 6 mins ago
Premier Banker- Franklin/Beekman
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Franklin Park, NJ
The Premier Banker is an experienced banker, servicing as the primary contact for a complex client portfolio of mass affluent clients. Through proactive outreach, this role manages mass…

Hyland

Senior Manager, Customer Experience

Remote, United States

Apply on careers-hyland.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Overview

Senior Manager, Customer Experience

Location: US | India | Portugal Work Model: Remote

About the Role

The Senior Manager, Customer Experience is responsible for leading the Customer Experience Transformation Office, including execution of customer and partner feedback, churn insights, customer journey, and engagement strategies, performance, and measuring results. This position manages a global team of customer experience program managers, analysts, and Customer Journey Center of Excellence team members who translate customer and partner insights into measurable experience improvements.

Here's What You'll Do

Oversee the Voice of Customer (VoC) portfolio, including Net Promoter Score and Ease of Doing Business (EoDB) programs, from survey governance through analysis, reporting, and action planning; oversee the Voice of Partner program to gather partner feedback, identify experience opportunities, and coordinate improvements to partner-facing processes
Develop churn analysis and insight capabilities that identify attrition drivers and emerging risks and inform customer retention strategies; oversee the Customer Journey Center of Excellence, including journey mapping, friction-point analysis, governance, and prioritization of cross-functional improvements
Develop customer engagement programs and performance measures that improve adoption and participation across customer segments; translate customer, partner, journey, and churn data into executive-ready insights and recommendations that influence business priorities and decisions
Collaborate with management, team members, and cross-departmental stakeholders in the creation and coordination of mutual goals; manage the strategic planning and oversight of all projects and programs to an acceptable level of risk by balancing scope, time, cost, and quality
Provide managerial direction and develop and communicate quality metrics for the team; measure and hold direct reports accountable for meeting defined performance standards; oversee all Human Resources-related managerial functions including hiring, compensation management, employment relations, and termination of employees
Oversee the development of team members; provide coaching through personal growth in functional expertise, communication skills, and the ability to effectively interact with clients and peers; assist with identifying and developing future leaders; serve as an escalation point for issues and remove obstacles for the team

Technology Tools

Qualtrics XM
Microsoft Outlook

Role Essentials

Bachelor's degree or equivalent experience; typically 5–7 years of experience in customer experience, Voice of Customer, customer insights, Customer Success, or a related field, including experience leading people; experience managing and leading a global or geographically distributed team
Experience designing and managing Voice of Customer programs, including relationship and transactional feedback programs such as NPS, CSAT, Customer Effort Scoring, or Ease of Doing Business
Experience analyzing churn, retention, customer health, or related customer data and translating findings into actionable business recommendations; experience developing customer journey maps, journey management programs, or related customer experience frameworks
Experience coordinating complex, cross-functional programs in a business-to-business software or SaaS environment; outstanding ability to influence stakeholders, establish consensus, escalate program issues, and manage project risks
Outstanding analytical, critical thinking, and problem-solving skills; outstanding oral and written communication skills that demonstrate executive presence and the ability to interact with others with discretion and tact

What We'd Like to See

Experience with customer engagement, survey, and feedback management platforms; Qualtrics XM experience strongly preferred
Customer experience certification, such as Certified Customer Experience Professional (CCXP)
Demonstrated fiscal responsibility and accountability in managing team budgets
Outstanding business and technology acumen with a strong customer service orientation
Demonstrated ability to coach, mentor, and provide timely, constructive feedback to team members at varying stages of development

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

Apply on careers-hyland.icims.com About employer

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Jobs in the United States