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Added 14 mins ago
Social Media Strategist
Bakery Agency
Remote, United States
Identify cultural conversations, emerging trends, and platform behaviors that present meaningful opportunities for our clients.
Added 18 mins ago
SA
Senior Forward Deployed Engineer
Sinch America Inc.
Denver, CO
- $155,000 to $186,000 USD / year
Sinch provides API-based messaging, voice, and email capabilities that customers integrate into applications, workflows, data platforms, contact centers, and AI systems.
Added 38 mins ago
Client Experience & Technology Lead - Associate Director
EY
Kansas City, MO
+ Own the experience and AI technology roadmap by piloting, testing, scaling or retiring tools based on usage, client feedback and engagement data.
Added 39 mins ago
Manager, Enterprise Communications & Channels
Amentum
Jefferson City, MO
+ Assist with implementing intranet enhancements, platform updates, and communications technology improvements.
Added 40 mins ago
Sr. Product Manager, L&I
Datavant
Jefferson City, MO
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data…
Added 41 mins ago
Associate Cobol Technical Analyst
Highmark Health
Jefferson City, MO
…change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide…
Added 41 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jefferson City, MO
…The role centers on Gravitee, the API management and gateway platform through which AI services, integrations, and agent traffic are published, secured, and monitored, and on the enterprise…
Added 41 mins ago
Product Manager, Platform - AI & Analytics
Cardinal Health
Jefferson City, MO
…analytics providing a scalable, enterprise-level, cloud-based platform that integrates with clinical and financial systems. For more than 20 years, WaveMark has helped health systems…
Added 41 mins ago
Product Manager, Platform - Mobility Applications & Medical Consumables
Cardinal Health
Jefferson City, MO
…analytics providing a scalable, enterprise-level, cloud-based platform that integrates with clinical and financial systems. For more than 20 years, WaveMark has helped health systems…
Added 41 mins ago
Clinical Informaticist
Intermountain Health
Jefferson City, MO
Added 42 mins ago
Private Wealth Family Governance & Dynamics Strategist
Edward Jones
Saint Louis, MO
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Added 43 mins ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Saint Louis, MO
- $131,000 to $174,000 USD / year
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they…
Added 43 mins ago
Principal Technical Product Manager, Data & Platform
GE Aerospace
Kansas City, MO
…Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build on it and…
Added 43 mins ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Kansas City, MO
- $131,000 to $174,000 USD / year
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they…
Added 43 mins ago
Principal Technical Product Manager, Data & Platform
GE Aerospace
Saint Louis, MO
…Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build on it and…
Added 1 hour ago
M
Critical Environment Electrical Engineering
Microsoft
ON, CA
- $85,800 to $169,300 CAD / year
…including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training…
Added 1 hour ago
M
Senior Critical Environment Mechanical Engineer
Microsoft
ON, CA
- $114,400 to $203,900 CAD / year
…including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings…
Added 1 hour ago
M
Cloud Solution Architect - AI Apps
Microsoft
BC, CA · AB, CA
- $96,000 to $177,600 CAD / year
…application innovation & AI transformation on the Microsoft platform. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and…
Added 1 hour ago
Chief Data/AI Engineer
Avalore, LLC
Arlington, VA
The Chief Data/AI Engineer will oversee all enterprise data engineering and operations support, ensuring the delivery of four primary data functions across all applicable security enclaves.…
Added 1 hour ago
Data Engineer
Avalore, LLC
Arlington, VA
The Data Engineer will design, build, and maintain the core WDP data infrastructure and pipelines necessary to ingest, process, store, and transform data for various consumers. This person…
Added 1 hour ago
Data Security Engineer
Avalore, LLC
Arlington, VA
The Data Security Engineerwill ensure the security and compliance of the WDP data platform and its associated data tools. This person will implement data protection measures, manage user…
Added 1 hour ago
Data Analyst
Avalore, LLC
Arlington, VA
The Data Analyst will use Advana platform data to identify trends, patterns, and actionable insights supporting mission objectives and system improvements. They will work with stakeholders…
Added 1 hour ago
Data Quality Analyst
Avalore, LLC
Arlington, VA
The Data Quality Analyst will monitor and ensure data integrity and accuracy across the Advana platform. This person will implement data quality tools and processes, define quality metrics,…
Added 1 hour ago
Cybersecurity Architect
Avalore, LLC
Arlington, VA
The Cybersecurity Architect is responsible for embedding security into every layer of the War Data Platform by designing a comprehensive, defense-in-depth security architecture. This person…
Added 1 hour ago
Data Architect
Avalore, LLC
Arlington, VA
The Data Architect is responsible for designing and governing the entire data ecosystem of the War Data Platform. This person will establish the enterprise data model, define standards for…

Hyland

Clinical Cloud Operations Analyst

Remote, United States

Remote

$63,400 to $79,200 USD / year

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Job details

Pay: $63,400 to $79,200 USD / year
Workplace: Remote
Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Clinical Cloud Operations Analyst

📍 Location: Remote, USA 💻 Work Arrangement: Remote 📋 Anticipated Start Date: January 2026

About the Role

The Clinical Cloud Operations Analyst applies working clinical imaging and technical knowledge to investigate and resolve moderately challenging, conventional application and workflow issues for assigned customers. This role evaluates diagnostic evidence and standard interactions among supported applications, PACS, databases, networks, and DICOM or HL7 interfaces using established methods.

The analyst manages assigned work under general supervision, independently completes familiar tasks within approved procedures, and seeks guidance for unfamiliar, cross-system, or higher-risk issues. This position contributes to requirements documentation, prescribed testing, and approved change validation - playing a meaningful role in ensuring clinical imaging operations run smoothly and reliably for the customers we serve.

Your Role Responsibilities? Here's What You'll Do.

Investigate and resolve moderately challenging clinical application and imaging workflow issues - applying working knowledge of PACS, supported applications, Windows, SQL databases, networks, DICOM routing, and HL7 message behavior using established diagnostic methods, documented practices, and support processes.
Review application logs, approved system data, interface messages, and customer-reported workflow behavior to identify likely causes - using documented checks, escalating conflicting evidence or unfamiliar dependencies, and maintaining accurate case records and troubleshooting documentation throughout the resolution process.
Gather and document customer-reported workflow needs and issue details using established templates - confirming understanding with clinical users, customer IT, and experienced analysts, and recognizing observable effects on workflow, image or data availability, and data consistency.
Serve as a primary operational contact for assigned customers - providing clear and timely updates on progress, dependencies, risks, and delays, while maintaining full case accountability through documented and verified resolution.
Execute documented functional and integration test cases for assigned fixes, upgrades, or configuration changes - recording results and discrepancies, assisting with regression testing and clinical-user validation, and supporting approved implementations, upgrades, migrations, and post-change checks within assigned responsibilities.
Collaborate with clinical, application, database, network, integration, cloud operations, and engineering colleagues on assigned issues - following applicable privacy, security, and protected health information handling requirements, and contributing to internal knowledge resources by identifying recurring issues and suggesting practical improvements.

Role Essentials

Bachelor's degree or equivalent experience - with typically 2–4 years of relevant experience in clinical imaging, PACS administration, healthcare technology, application support, or technical support.
Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, supported clinical applications, and customer support practices - with the ability to investigate standard imaging and message-flow issues within assigned scope.
Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic methods - with the ability to interpret evidence and perform approved data checks without requiring advanced database administration or infrastructure design expertise.
Good critical thinking, problem-solving, and attention-to-detail skills - with strong organizational and time-management skills, including the ability to prioritize assigned work and manage requests through completion under general supervision.
Good customer service, collaboration, and oral and written communication skills - with the ability to complete familiar assignments independently within established procedures, work effectively with others, and seek guidance when scope, precedent, or risk requires it, with up to 10% travel may be required.

What We'd Like to See

Relevant clinical imaging or PACS credentials such as ARRT, PARCA CPAS, CIIP, or vendor-specific PACS certification - when applicable to the assigned portfolio.
Exposure to RIS or EHR interactions, clinical interfaces, documented testing, or approved upgrade and migration validation - with familiarity with change-control, access, privacy, security, and protected health information handling procedures.
Practical experience gathering and documenting workflow needs, following prescribed test scenarios, recording results accurately, and identifying discrepancies for review.
Experience collecting and documenting reproducible evidence of suspected software defects - summarizing observed behavior and customer impact for review by experienced analysts and engineering teams.
Familiarity with approved implementations, upgrades, migrations, and post-change checks - with experience supporting quality and compliance processes within a clinical or healthcare IT environment.

Pay Transparency

The base salary compensation range for this role is $63,400 – $79,200 per year. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

About Hyland Life

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

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More about this job

Skills

Workflow
Documentation
Microsoft Windows
SQL
Troubleshooting
Technical support
Customer service
Database administration
Critical thinking
Problem solving
Attention to detail
Time management
Collaboration
Communication skills
Regulatory compliance

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