Clinical Cloud Operations Analyst

Clinical Cloud Operations Analyst Job ID 2026-14572 # of Openings 1 Job Locations Remote - U.S. Category Technical Support Hiring Range USD $0.00/Yr. To USD $0.00/Yr. Overview Clinical Cloud Operations Analyst Location: Remote, USA Work Arrangement: Remote Anticipated Start Date: January 2026 About the Role The Clinical Cloud Operations Analyst applies working clinical imaging and technical knowledge to investigate and resolve moderately challenging, conventional application and workflow issues for assigned customers. This role evaluates diagnostic evidence and standard interactions among supported applications, PACS, databases, networks, and DICOM or HL7 interfaces using established methods. The analyst manages assigned work under general supervision, independently completes familiar tasks within approved procedures, and seeks guidance for unfamiliar, cross-system, or higher-risk issues. This position contributes to requirements documentation, prescribed testing, and approved change validation - playing a meaningful role in ensuring clinical imaging operations run smoothly and reliably for the customers we serve. Your Role Responsibilities? Here's What You'll Do. - Investigate and resolve moderately challenging clinical application and imaging workflow issues - applying working knowledge of PACS, supported applications, Windows, SQL databases, networks, DICOM routing, and HL7 message behavior using established diagnostic methods, documented practices, and support processes. - Review application logs, approved system data, interface messages, and customer-reported workflow behavior to identify likely causes - using documented checks, escalating conflicting evidence or unfamiliar dependencies, and maintaining accurate case records and troubleshooting documentation throughout the resolution process. - Gather and document customer-reported workflow needs and issue details using established templates - confirming understanding with clinical users, customer IT, and experienced analysts, and recognizing observable effects on workflow, image or data availability, and data consistency. - Serve as a primary operational contact for assigned customers - providing clear and timely updates on progress, dependencies, risks, and delays, while maintaining full case accountability through documented and verified resolution. - Execute documented functional and integration test cases for assigned fixes, upgrades, or configuration changes - recording results and discrepancies, assisting with regression testing and clinical-user validation, and supporting approved implementations, upgrades, migrations, and post-change checks within assigned responsibilities. - Collaborate with clinical, application, database, network, integration, cloud operations, and engineering colleagues on assigned issues - following applicable privacy, security, and protected health information handling requirements, and contributing to internal knowledge resources by identifying recurring issues and suggesting practical improvements. Role Essentials Bachelor's degree or equivalent experience - with typically 2-4 years of relevant experience in clinical imaging, PACS administration, healthcare technology, application support, or technical support. Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, supported clinical applications, and customer support practices - with the ability to investigate standard imaging and message-flow issues within assigned scope. Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic methods - with the ability to interpret evidence and perform approved data checks without requiring advanced database administration or infrastructure design expertise.