Team Leader- Front Office (Reservations)

§ To ensure the Rooms experience from check-in to check-out for all guests, working through each member to ensure a seamless perfect guest experience and make adjustments where necessary. § To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. § To meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check-in experience. § To ensure the implementation of the hotel’s Guest Recognition Programme. § To regularly inspect rooms and other Rooms areas to ensure that the set standards are being maintained. § To work with the Engineering Department to maintain guest rooms and the public areas to the highest standard. § To make sure that all Touches of Hyatt and the Rooms Top 20 are implemented. § To feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented. § To work closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. § To make sure that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

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