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Senior Product Manager - Technical, Marine & RV/Camping
Storable
United States
Our Marine Division builds the software powering the day-to-day operations of marinas, boatyards, yacht clubs, boat clubs, harbors, and waterfront businesses. Our core products include…
Added 6 mins ago
Maintenance Technician III
Federal Express Corporation
Cedar Rapids, IA
Multiple certificates and degrees may be assessed by manager and HR to determine relevancy to minimum qualifications and experience
Added 11 mins ago
Manager, Federal Scrum Master
KPMG LLP
McLean, VA · Washington, DC
KPMG is currently seeking a Manager to join our Federal Advisory practice.
Added 11 mins ago
Facilities Sr. Manager
Flextronics International USA, Inc.
TN
To support our extraordinary team who build great products and contribute to our growth, we’re looking to add a Sr. Manager, Facilities located in Milpitas, CA.
Added 16 mins ago
Manager, Manufacturing Controls Engineering
Eos Energy Storage
United States
The Manufacturing Controls Engineering Manager is a strategic and hands-on leadership role responsible for overseeing a team of industrial control system engineers. This team specializes in…
Added 17 mins ago
Director of Environmental Services (EVS)
North Fork Mono Casino
Madera, CA
…of the property leadership team, this position partners with Engineering, Security, Food and Beverage, Gaming Operations, Human Resources, and other departments to protect the guest and…
Added 17 mins ago
Control Room Operator 1
MN8 United States
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The Control Room Operator is responsible for 24×7 remote operations of MN8 ’s renewable fleet across the country. This includes monitoring and operational support via SCADA and CMMS systems…
Added 18 mins ago
ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
EY
Providence, RI
…solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of…
Added 18 mins ago
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Manager Site Reliability Engineering
Akamai Technologies, Inc.
Providence, RI
- $151,800 to $273,200 USD / year
As a Manager Site Reliability Engineering, you will be responsible for:
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QA Engineering Technician II
Leidos
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- $23.27 USD / hour
…towed sonar arrays that support submarine and surface ship operations. Leidos supports production engineering, logistics, and technical services to keep these systems mission-ready for the…
Added 18 mins ago
Software Engineering, Team Manager
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Providence, RI
Description - Lead engineering teams that support critical assessment services, with three opportunities across Vue Testing Services, OnVue Exam Developer and Test Delivery in United…
Added 18 mins ago
Lead Product Owner - Edge
Lumen
Providence, RI
Partnering across Product Management, Architecture, Engineering, Security, Operations, Sales, and Customer Experience, this leader sets product priorities, resolves tradeoffs, and ensures…
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AI Program Manager
CAI
Providence, RI
- $80 to $90 USD / hour
We are looking for a motivated AI Program Manager ready to take us to the next level! If you have strong skills in portfolio management, budgeting, and delivery tools like Planisware and…
Added 18 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Providence, RI
Integrate cloud security telemetry with Security Operations and the managed security service provider. Support escalated investigations when cloud expertise is needed.
Added 18 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
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Define AI telemetry and investigation requirements with Security Operations and Detection Engineering, then support escalated investigations, control improvements, and secure recovery when…
Added 19 mins ago
Senior Manager - Spares Operations
Lumen Technologies
OR
Partner with Inventory Planning, Service Assurance and Technology Planning and Engineering on deployed-base analysis, sparing requirements, min/max levels, forecasting, depot strategy, gap…
Added 20 mins ago
Production Test Engineering Manager, EW
Anduril Industries
Irvine, CA
Anduril’s Manufacturing team is seeking a Production Test Engineering Manager to join our team. The EW Manufacturing Team is responsible for rapidly iterating and building cutting-edge…
Added 20 mins ago
Manufacturing Test Engineering Manager
Anduril Industries
Irvine, CA
Anduril’s Manufacturing team is seeking a Manufacturing Test Engineering Manager to join our team. The EW Manufacturing Team is responsible for rapidly iterating and building cutting-edge…
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Manager, RF Manufacturing Test Engineering
Anduril Industries
Irvine, CA
Anduril’s Manufacturing team is seeking a Manager, RF Manufacturing Test Engineering to join our team. The EW Manufacturing Team is responsible for rapidly iterating and building…
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Hardware Test Engineering Manager
Anduril Industries
Irvine, CA
Anduril’s Manufacturing team is seeking a Hardware Test Engineering Manager to join our team. The EW Manufacturing Team is responsible for rapidly iterating and building cutting-edge…
Added 26 mins ago
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Manager Site Reliability Engineering
Akamai Technologies, Inc.
Bismarck, ND
- $151,800 to $273,200 USD / year
As a Manager Site Reliability Engineering, you will be responsible for:
Added 26 mins ago
Software Engineering, Team Manager
Pearson
Bismarck, ND
Description - Lead engineering teams that support critical assessment services, with three opportunities across Vue Testing Services, OnVue Exam Developer and Test Delivery in United…
Added 26 mins ago
Lead Product Owner - Edge
Lumen
Bismarck, ND
Partnering across Product Management, Architecture, Engineering, Security, Operations, Sales, and Customer Experience, this leader sets product priorities, resolves tradeoffs, and ensures…
Added 26 mins ago
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AI Program Manager
CAI
Bismarck, ND
- $80 to $90 USD / hour
We are looking for a motivated AI Program Manager ready to take us to the next level! If you have strong skills in portfolio management, budgeting, and delivery tools like Planisware and…
Added 27 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
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Define AI telemetry and investigation requirements with Security Operations and Detection Engineering, then support escalated investigations, control improvements, and secure recovery when…

Hyatt

Taskforce Assistant Front Office Manager

New York City, NY, United States

$70,000 to $75,000 USD / year

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Job details

Pay: $70,000 to $75,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations are not just met, they are exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges and opportunities within the hospitality industry. The Taskforce Assistant Front Office Manager plays a critical leadership role in driving operational excellence, guest satisfaction, and colleague engagement within the Front Office. This position supports the Director of Front Office/ Assistant Director of Front Office in overseeing Front Desk, Guest Services, Bell Services, and overnight operations, ensuring that every guest interaction reflects Hyatt's commitment to luxury hospitality and personalized service. As a visible leader within the hotel, the Assistant Front Office Manager is responsible for coaching and developing colleagues, resolving guest concerns, managing daily operations, maximizing revenue opportunities, and fostering a culture of accountability, teamwork, and service excellence. This role serves as a champion of the guest experience by ensuring seamless arrivals, memorable stays, and successful departures. In addition to operational leadership, the Assistant Front Office Manager is responsible for developing a team of hospitality professionals who act as ambassadors of New York City. Through training, coaching, and mentorship, this leader ensures Front Office colleagues are equipped to curate personalized micro-local experiences that connect guests to the culture, neighborhoods, dining, arts, entertainment, wellness offerings, and hidden gems that make Manhattan one of the world's most exciting destinations. By empowering colleagues to create meaningful guest connections and personalized recommendations, this role helps transform stays into memorable experiences that distinguish our property and build lasting guest loyalty.

Key Responsibilities

Guest Experience & Service Excellence

Lead daily Front Office operations, ensuring exceptional service standards are consistently delivered.
Respond to all guest requests, concerns, complaints, service recoveries, and emergencies in a professional, timely, and empathetic manner.
Follow up on guest concerns to ensure complete resolution and guest satisfaction.
Monitor guest feedback platforms, surveys, comment cards, and service scores, implementing action plans as needed.
Ensure all guests are welcomed, recognized, and engaged in accordance with Hyatt service standards.
Monitor VIP arrivals, special requests, group arrivals, and personalized guest experiences.
Partner with Front Office team, and other operational departments to curate memorable local experiences for guests visiting New York City.
Ensure the Front Office team delivers authentic hospitality by creating personalized guest interactions and anticipating guest needs throughout the stay.

Leadership & Colleague Development

Assist with recruitment, interview, hire, onboard, train, coach, and develop Front Office colleagues.
Foster a culture of engagement, accountability, inclusion, and service excellence.
Conduct performance evaluations and provide ongoing coaching and development feedback.
Address employee relations matters and administer corrective action in accordance with Hyatt policies.
Lead daily lineups, departmental meetings, and service-focused training sessions.
Develop team knowledge of New York City neighborhoods, attractions, dining, arts, culture, nightlife, shopping, wellness, and entertainment offerings.
Train colleagues to curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
Foster a culture in which Front Office colleagues serve as local ambassadors, confidently connecting guests with authentic New York City experiences based on individual interests and preferences.
Ensure colleagues are equipped to transform routine guest interactions into memorable moments that strengthen guest engagement and loyalty.
Incorporate local experience curation, storytelling, and destination knowledge into onboarding, training, and performance development programs.
Ensure all colleagues complete required training and demonstrate proficiency in departmental service standards.

Operations Management

Oversee Front Desk, Guest Services, Bell Services, and overnight Front Office operations.
Review Front Office logbooks, guest request logs, shift reports, and Night Audit reports daily.
Ensure timely delivery and tracking of guest messages, packages, and mail.
Maintain front office inventories, supplies, and operational equipment.
Oversee key control procedures and Lost & Found programs in accordance with hotel standards.
Ensure adherence to all Hyatt policies, procedures, and brand standards.
Maintain strong communication with Housekeeping, Engineering, Revenue Management, Accounting, Security, Sales, and Human Resources to ensure operational efficiency.
Coordinate all aspects of service delivery to maintain consistency throughout the guest journey.

Revenue & Financial Performance

Support daily revenue optimization efforts through effective inventory management and upselling initiatives.
Maximize room revenue and occupancy through continuous review of business levels, room availability, and market demand.
Monitor guest accounts, billing accuracy, credit policies, and payment processing procedures.
Ensure no-show and cancellation revenue is maximized through accurate and consistent billing practices.
Assist with payroll management and labor productivity initiatives.
Review colleague timecards and schedules to ensure accuracy and compliance with company standards and labor requirements.

Compliance & Risk Management

Ensure compliance with Hyatt operational, financial, and safety standards.
Maintain accurate cash-handling procedures and audit controls.
Investigate and document guest incidents, accidents, and operational concerns.
Partner with Security and Human Resources on risk management and workplace compliance initiatives.
Maintain confidentiality of guest, colleague, and business information.
Ensure compliance with all company policies, house rules, and service standards.

Annual Salary Range: $70,000- $75,000 How We Care for Our People Our purpose sets us apart: to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it guides how we support one another as members of the Hyatt family. Our care for our colleagues is the foundation of our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for ten consecutive years. This recognition reflects our commitment to creating an environment rooted in inclusivity, empathy, respect, and belonging, where every colleague feels valued and empowered to grow. As a leader within our hotel, the Assistant Director of Sales plays an important role in fostering this culture by developing talent, building meaningful relationships, promoting collaboration across departments, and helping create an environment where colleagues can thrive both personally and professionally. Who You Are As our ideal candidate, you understand the power and purpose of Hyatt's Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You are a collaborative, relationship-focused leader who thrives in a fast-paced hospitality environment. You are energized by developing people, building partnerships, carrying a meaningful Major Market group quota, and driving results through teamwork and accountability. You understand that success comes from fostering strong relationships across departments, maintaining a visible and engaged presence, and creating a culture that supports both colleague growth and business performance.

You are someone who:

Leads with integrity, professionalism, and accountability.
Builds trust and strong partnerships with colleagues, clients, and hotel leadership.
Enjoys mentoring and developing high-performing teams.
Embraces cross-functional collaboration and a “One Hotel, One Team” mindset.
Balances strategic thinking with hands-on leadership and active selling.
Demonstrates strong business acumen and a consistent, quota-driven approach to sales.
Thrives in an onsite leadership role, engaging daily with colleagues, guests, and operational partners.
Is committed to continuous learning, innovation, and professional growth.

Benefits Include:

Not Applicable
This role serves as a temporary position

Equal Opportunity Employer We are committed to creating a workplace where colleagues feel valued, respected, and empowered to succeed. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and enrich the experiences we create for our guests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At least 2-4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
OPERA Experience Preferred.
Hyatt Experience Preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Dream Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Dream Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
This role serves as a temporary position.
Candidate must be able to have open availability to cover AM/ PM/ Overnight

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More about this job

Skills

Microsoft Office
Front Desk
Coaching
Teamwork
Leadership
Recruitment
Employee relations
Onboarding
Operations management
Communication skills
Housekeeping
Manage hospitality revenue
Sales
Inventory management
Upselling
Payroll
Regulatory compliance
Risk management
Cash handling
Confidentiality
Collaboration

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