Would you like to work for a 30-year iconic brand known worldwide for its commitment to luxury well-being? At Miraval Austin Resort and Spa, balance, mindfulness, and care are not just words - they are the way we live and work every day. Set within a beautiful natural environment, Miraval is a luxury well-being destination where guests are invited to reconnect with themselves through transformative experiences, personalized care, and thoughtfully designed programs. Here, your career development and well-being go hand in hand. You’ll be supported by colleagues who value empathy and respect, with opportunities for professional training and leadership growth, and access to our fitness center, hiking trails, and well-being programs. This is more than a job, it’s an opportunity to align your career with a life in balance while helping create an exceptional luxury well-being experience. If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Security Manager. The Security Manager is responsible for the resort’s loss prevention and safety functions. This person responds to guest and employee emergencies, completes incident reports, maintains accurate records, and trains and supervises Security staff. The role requires discretion and strict confidentiality when handling sensitive guest, employee, incident, and investigation information. A minimum of two years of Security and/or risk management leadership experience is required; strong written and verbal communication skills and customer service experience are preferred.
Responsibilities include, but are not limited to:
- Identify and protect company assets through the development and implementation of security protocols and policies
- Maintain updated safety policy and procedures, audit quarterly for accuracy
- Coordinates with department heads, managers, supervisors and colleagues on safety related issues.
- Ensure colleague compliance with security procedures and guidelines through training programs and assessments
- Maintain and update applicable OSHA-required safety plans, programs, and records; monitor compliance with OSHA standards and coordinate corrective actions as needed.
- Ensure the safety of colleagues and guests within the workplace
- Conduct safety and security process evaluations, post incident assessments and inspections, and provide recommended corrective and/or preventative actions.
- Prepare the organization and staff for external audits/inspections
- Manage the budget, scheduling and daily operations for the Security department
- Prepare and submit all safety-related reporting on an annual and ad-hoc basis
- Includes annual property survey & annual security and safety assessment survey
- Lead the safety and hygiene efforts on property.
- Chair the property Safety Committee in partnership with the Human Resources
- Partner with Human Resources on Worker’s Compensation administration and reporting
- Hire and train security staff
- Builds and maintains relationships with internal and external stakeholders
- Oversee the AED, fire extinguisher and Fire/ Life Safety Equipment & Fire Marshall inspections
- Manages and updates the emergency response protocols as necessary
- Ability to communicate effectively both verbally and in written communications
- Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Valid Driver's License due to frequently driving hotel vehicles and golf carts.
- Ability to establish and maintain effective working relationships
- Demonstrated ability to organize work, set priorities, meet critical deadlines, and follow up on work assignments with minimal supervision
- Knowledge of applicable local, state, and federal guidelines, laws and regulations in emergency and safety management
- Knowledge of best practices and standards for safety and security operations
- Knowledge of research analysis methods and incident report writing
- Proficient in Microsoft Office Suite
- Demonstrated success in training a diverse team, including colleague and management levels
- Security certifications preferred
- FirstAid/CPR trainer certification preferred
- Previous experience working in security strongly preferred
- Working knowledge of surveillance programs including, monitoring systems and participating in the conducting of investigations
- Understanding of workers compensation administration
- Strong communication and organizational skills
- Excellent team building and leadership skills
- Ability to complete tasks with high attention to detail
- Interest in protecting the people and assets within the organization
- Ability to interpret data and complete required reporting using Excel and other systems
- Strong problem-solving abilities
- Demonstrated ability to conduct oneself with the highest level of trust and integrity
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal communication skills.
- Strong knowledge of TABC Regulations.
- Must have physical stamina to lift moderate amounts of weight.
- Ability to stand for long periods of time.
- Refined verbal communication skills.
- Ability to multitask (use phone, computer, ipad, simultaneous and regularly)
- Previous customer service required
- This position is required to be mobile for 90% or more of each shift
- Problem solving and organization is a key success factor
- Must be able to work weekdays, weekends and holidays as needed.
We offer excellent benefits:
iAm Days to spend a paid 8 hours experiencing Miraval, twice per year* Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth* Discounted and Complimentary Hyatt Hotel nights* Medical, Prescription, Dental and Vision Insurance on 30th day of employment* 401K with company match* Generous Paid Time Off program* Paid Family Bonding Time and Adoption Assistance* Complimentary daily colleague meals Employee Stock Purchase Plan* Access to resort facilities including spa services, programs, hiking trails and fitness center *Exact benefit package is contingent on status All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.